Bupa in Hong Kong

[#ThoughtLeadership #TogetherForYourHealth] This month, our General Manager Yuman Chan delves into the importance of tailoring health protection solutions for customers, especially the sandwich generation. This group may have to look after their parents and children at the same time. In Yuman’s insightful piece, he highlights how personalised coverage can offer peace of mind and financial security for customers amidst today's ever-changing landscape. It’s essential for insurers to understand the needs of each individual and provide flexibility, as everyone's health journey is unique. Bupa is here to support our customers every step of the way, as your trusted healthcare partner.    Click the link to read the full article: https://lnkd.in/gr6PeHEf   #BupaHongKong 

[#BupaHealthyCities #HONGKONGSTREETATHON] Bupa Hong Kong has sponsored HONG KONG STREETATHON for two consecutive years as the Healthy Cities Partner. Thanks RunOurCity for having our Managing Director Fiona Harris as an officiating guest.     At the event, we supported over 19,000 participants to embrace a healthier lifestyle and promoted sustainability by providing water refill using reusable cups. While the running event may have come to an end, our commitment to building a healthier city continues to thrive. Let’s run towards a more sustainable future and make a better world!     #BupaHongKong

[#InclusiveSports #DEI] Bupa Hong Kong continues to champion health, equality, and inclusion. We believe we have the responsibility and opportunity to make health and care more inclusive and accessible as a trusted healthcare partner for our customers and the community.     As part of our broader commitment to advancing sports inclusivity, we are proud to be the Official Healthcare Partner for the China Hong Kong Paralympic Committee this year. Earlier, we supported Hong Kong’s Para athletes on their journey to the Paris 2024 Paralympic Games. Also, last Sunday we provided on-site healthcare support for Hong Kong Paralympic Day 2024 with Elaine Chu, General Manager of Quality HealthCare presented as a special guest.     Join us in driving positive impacts and making a better world.    #BupaHongKong 

[#BupaHealthyCities #BupaMissionRegenerate] To keep people and the city healthy, we need to look at how urban environments can encourage healthier lifestyles, promote wellbeing, and preserve nature at the same time. Healthy and sustainable cities cannot be achieved alone; they require collaboration and innovation with partners who share the same vision. This has brought us to join hands with A Plastic Ocean Foundation to commence a two-year bamboo afforestation project in Hong Kong. We aim to plant 2,800 plots of bamboo to help reduce carbon emissions throughout the course. There are reasons why we are planting bamboo; please watch the video below to learn more!    #BupaHongKong #BupaSustainability

[#BupaMissionZero #AwardWinning] At Bupa, we believe that healthy people need a healthy planet. We are committed to becoming a net zero business by 2040 and are making significant changes across our business and market units to move in the right direction. One of the highlights is our shift to 100% renewable electricity in Hong Kong, as well as across our operations in Australia and New Zealand. This achievement has been recognised locally with the Smart Energy Award 2024 – Renewable Energy Contribution. Thank you for the recognition!    Guided by our purpose of helping people live longer, healthier, happier lives and making a better world, we continue to dedicate efforts to reducing the environmental impact of delivering healthcare while also regenerating local nature.    #BupaHongKong #BupaSustainability

[#BluaHealth #TogetherForYourHealth] In a recent article by MARKETING-INTERACTIVE titled “How to Modernise Marketing with AI,” our Director of Customer Transformation Growth, Dr. Yvonne Leung, discussed the transformative impact of AI in the healthcare industry. Yvonne sees AI continues to enhance customer care by analysing feedback to elevate experiences, exemplified by our AI-powered app, Blua Health, which offers instant health assessments and personalised fitness tracking. AI also makes customer-feedback analysis more effective through Large Language Model (LLM) technology, enhancing our understanding of customer experiences and our Net Promoter Score (NPS).    Looking ahead, Bupa continues to leverage AI to disrupt the healthcare landscape and empower our customers to take charge of their health journey. Click the below to read more. #BupaHongKong #DigitalHealth

[#BupaMindCare #MentalHealth] This marks the fourth consecutive year of Bupa’s MindCare Company Recognition Scheme, endorsed by the Mental Health Association of Hong Kong. This initiative recognises companies that promote employee mental health and equip leaders to care for the wellbeing of their people. Congratulations to all the awardees!    At Bupa, we believe that employee wellness is more critical than ever, especially in a multigenerational workplace where diverse employees bring a wide range of needs and expectations. When employees feel their best, they can perform their best and drive true business innovation.    Mental health is an essential part of our overall well-being. We are committed to creating supportive environments that prioritise mental health, ensuring everyone can thrive both personally and professionally.    #BupaHongKong 

[#ThoughtLeadership #BupaSMECommunity #TogetherForYourHealth] In this challenging business environment, the resilience of Hong Kong's startup ecosystem shines through, with a workforce of over 16,000 individuals from more than 4,000 companies. Our General Manager Yuman Chan, sees the SME community is a critical pillar of driving innovation and the importance of offering robust support to them.      While resources and manpower are a common constraint for start-ups, Yuman underscores that access to cost effective healthcare solutions is essential for these emerging businesses to thrive. Other supports like providing options of value-added services, tools for easy employee policy and claim management, networking opportunities also empower the start-ups to focus on their growth and success. Read the article below to hear from Yuman.     At Bupa, we reckon that insurers are not just service providers but partners in helping start-ups success. Connect with our team today if you’re interested in learning more about our tailored solutions for start-ups: bdcommunity@bupa.com.hk   https://lnkd.in/gXaP46rd    #BupaHongKong

[#CustomerObsession #ProudMoment] We are thrilled to be named as one of the Top 5 Brands in Hong Kong in the KPMG 2024/2025 Customer Experience Excellence report. This recognition underscores our commitment to the care and delivery of the customer experience and our relentless pursuit of customer service excellence.    The report highlights the importance of the Six Pillars of Customer Experience Excellence: Integrity, Resolution, Expectations, Time and Effort, Personalisation, and Empathy. As a healthcare partner, we embody these principles in our daily operations, reflected in how we deliver our products and services.    It's because we know every customer has their unique needs and challenges when it comes to one’s healthcare journey. We are laser focused on providing a holistic approach to supporting all customers, ensuring we are delivering better health outcomes for them, and giving them the access when they need it, whether it’s in our clinics or digitally.    Together, we are making a difference and building a healthier future for everyone in Hong Kong.    #BupaHongKong #CEE2024 #CustomerExperienceExcellence    https://lnkd.in/gY7T3vPQ

[#MeetOurPeople #CelebrateWinsAndSuccess]   Earlier this week, we came together to reflect on our achievements and how far we have gone to bring our Connected Care ambition to life at our internal Together Monday event. We used this occasion to celebrate the recent 10 awards we won in different award programmes, recognising our customer-centricity and our digital health acceleration. These accolades are absolutely a testament to the power of teamwork and our collective drive to better support our customers and pursue excellence.     A special highlight of the event was recognising our internal outstanding individuals who have gone above and beyond in contributing to the success of our organisation. Their passion, innovation, and commitment are the driving forces behind our continued growth and success.    Thank you everyone! Let’s continue to push the boundaries and help customers live longer, healthier and happier lives.      #BupaHongKong