Nicole Bertelli’s Post

Why Staff Training Should Be a Continuous Effort, Not a One-Time Event 🧑🍳 Restaurants that invest in ongoing staff training see the benefits in better service, smoother operations, and happier customers. Here’s why training shouldn’t stop after onboarding: Keeps Skills Sharp: Refresher courses help staff stay efficient and up-to-date with best practices. Adapts to New Trends: The restaurant industry is always evolving. Regular training keeps your team ahead of the curve. Boosts Morale: Employees who feel valued and well-trained are more confident and motivated. Reduces Turnover: Investing in training shows staff they have growth opportunities, which helps with retention. Continuous training is an investment in your team and your brand’s future. How do you keep training part of your restaurant’s culture? #StaffTraining #RestaurantManagement #EmployeeDevelopment #Retention #CustomerExperience

What are the costs of not properly training our restaurant teams? As any restaurateur will tell you, training staff correctly is ESSENTIAL to the success of your restaurant. Onboarding and training are priority #1 for new hires. We spend weeks onboarding and then spend multiple months continuing to train our teams so they know how to do things accurately according to our mission and programs. When we fall short of our standards, we see it in guest feedback, employee morale, and controllable costs. When training doesn’t happen well, the losses add up - think about it - the cost of refunded orders, of making a dish incorrectly and having to make it again, of giving the wrong order to the wrong delivery driver, and ultimately, of guests not returning. My advice to anyone beginning their journey in the restaurant industry/as a restaurateur: INVEST IN TRAINING. My advice to myself, STOP FALLING SHORT OF WHAT I KNOW CREATES VALUE. #training #restaurantindustry #creatingvalue #trainingstaff #companystandards

How important is a new hire’s first day? Jay Hartwig at Fox Restaurant Concepts expands on his presentation from CHART - Council of Hotel and Restaurant Trainers and explains why the first impression during onboarding can make or break long-term retention. When done right, employees feel valued and empowered to thrive. When it's disorganized, the impact can last for months. Check out the discussion with Jay Hartwig here: https://bit.ly/3TLKREf

SOP checklists are step-by-step guides that offer new employees a clear guide to carry out daily tasks, ensuring accuracy and efficiency right from the start. In digital formats, they become even more accessible, cutting down on the time and resources traditionally spent by managers on training. So, are SOP checklists the ultimate shortcut to streamlined training and onboarding? Click the link below to explore how these smart tools have helped new-age brands like Pizza Express and Vetic train and onboard store teams more efficiently. https://lnkd.in/dNS3MnG9 #RetailTech #RestaurantTech #Taqtics4Excellence #SOPchecklist #RetailOperations

#CaseStudy - A streamlined menu is the cornerstone of efficiency in the onboarding process within a food service establishment. It offers a variety of advantages like simplified training, consistency, a faster learning curve, and reduced stress. Read about the benefits here: https://lnkd.in/e5zRcJXy #StreamlinedMenu #Efficiency #Onboarding

🚀 Restaurant Employee Onboarding! 🚀 We have completed another successful onboarding for a restaurant chain, and this one was all about absolute customization. At SincX Learn, we dig deeper to create training that fits your needs. Here’s how we delivered: ✅ On-Site Video Shoot: The customer wanted real training that resonated with their staff. We shot videos on location with their team, ensuring the content was highly relevant and practical. ✅ Custom Training Modules: We built specific courses on food safety, customer service, and operational roles based on the restaurant’s processes and procedures. ✅ Mobile-First Flexibility: Employees completed training on their phones via the SincX Learn App, making it easy to learn on the go without affecting their schedules. ✅ Seamless Integration: We worked with leadership to roll everything out smoothly, with zero disruption to daily operations. ✅ Immediate Impact: New hires felt confident from day one, and managers immediately saw a noticeable performance improvement. Let's connect if your restaurant needs customized training. Check this out: https://lnkd.in/gF4eCeSb #CustomTraining #VideoLearning #RestaurantOnboarding #Elearning #SincXLearn #TrainingThatWorks

Training employees to do their jobs well and developing their skills directly impacts your bottom line.  But, how specifically can you illustrate the value? Take a look at our latest blog to learn how you can track the measurable impact of delivering training that creates star employees and keeps them engaged long-term: https://lnkd.in/eZRYsfKs

Have you ever been thrown in the water and told to swim when you don’t know how? That’s how the onboarding process may feel to your new hire. For it to go smoothly and transparent, get some inspiration from the great examples of successful onboarding. 📍 Netflix On the first day, Netflix greets newcomers with the phrase "Welcome home!" and immediately engages them in unique projects under the supervision of mentors. But even before that, it provides access to a knowledge base that explains the company's development, culture, history, and vision with examples. 📍 Starbucks The first days of a barista at Starbucks are a tour of the facility, coffee tasting, and lectures about all the processes. From purchasing coffee beans from farmers to creating a coffee mixture and serving the finished coffee to the customer. The newcomer receives a booklet with the rules of service and a "Green Book" about the best examples of service, coffee and tea passports. Baristas are encouraged to add their own ideas. The trainer-coach is one of the experienced employees, who monitors how the training is progressing. 📍 McDonald’s At McDonald's, they created a "McWelcome universe" - a platform of training tools and materials that a newcomer receives before starting work. On the first day, he immediately tries to cook while the mentor monitors safety, behavior, and other aspects. In addition, the new employee receives a handbook that contains all the rules and prohibitions, from the description of work procedures to the drug policy. Which company’s onboarding did you like most? #onboarding #people #HR #talentacquisition

Think training ends after onboarding? Think again. When it comes to restaurant tech It's just the beginning. In the restaurant business, the onboarding process is often seen as a one-and-done deal. It is a race to get people through their training period as quickly as possible. but that attitude leads to disaster How many times have you been given a brief walkthrough of the system by another manager and then let loose. We end up with the blind leading the blind All of the new tech and systems are great, but they can't be learned in a week. an improperly trained manager can do irreparable harm to your systems with the stroke of a key If you are going to commit to restaurant technology, then you need to commit to proper training of new hires, even if it is the first week of December If you are ready to improve your BOH operations. Follow me, ring the bell on my profile to activate notifications🔔, or DM me to get started

Wine knowledge? Check. Bar skills? Check. Pine Canyon uses Trainual for custom F&B training that keeps their team sharp year-round. Discover more: #FoodAndBeverage #TeamTraining #CustomSolutions #WorkplaceLearning