Wisetail, an Intertek Company

Restaurant training that feels like Netflix, not naptime? 📺 Dave's Hot Chicken took an unconventional path to engage their employees: they hired a music video producer instead of traditional training vendors. The result? 14 uniquely themed restaurant training videos - from retro aerobics to airline safety parodies - starring their actual trainers. President and COO Jim Bitticks, CFE shares how Dave's is transforming restaurant training from a paper checklist into must-watch content that both managers and staff actually look forward to. As a result, they're driving better performance and stronger brand consistency across locations. Get more insights into restaurant and hospitality training innovation in the full Wise Tales podcast episode with Jim: https://bit.ly/3DF69ye #RestaurantTraining #TeamDevelopment #HospitalityInnovation #EmployeeEngagement #Onboarding

How is your organization showing its new hires that they’re valued from the very first minute? Imagine walking into a new job, full of excitement, only to be greeted with: “Oh, I forgot you were starting today.” 😯 What does that moment say about the company? About its values? About how it sees you as a new hire? Jay Hartwig of Fox Restaurant Concepts paints a vivid picture in our Wise Tales podcast: if the #onboarding process is chaotic, it doesn’t just affect Day One—it sets the tone for the next six months (if the new hire even stays that long). On the flip side, think about the power of a thoughtful, prepared welcome: ✔️ The hire's name is known and celebrated. ✔️ Materials are ready. ✔️ Training is structured and intentional. ✔️ The team is excited to have them onboard. Hear more of Jay's take in the full podcast episode: https://bit.ly/4gS3vU3 #CompanyCulture #Training #Restaurant #Hospitality

"Connection is why we're here." - Brené Brown ☃️ The holidays remind us how powerful connection and community can be. It's also at the heart of what we do. Whether it’s bringing people together to learn, share, or grow, connection is the foundation of strong communities, thriving teams, and meaningful progress. This year, we’re especially grateful for the leaders, learners, and partners who’ve helped turn that belief into reality. Here’s to continuing to foster connection, community, and shared success in the year ahead. Happy holidays from all of us at Wisetail! ✨ #community #happyholidays #learninganddevelopment

2024 has been a year of transformation and innovation at Wisetail, thanks to our incredible team and amazing clients. We launched an innovative platform, integrated PlayerLync technology, and unveiled a refreshed brand showcasing our all-in-one solution, redefining how knowledge is created, shared, and tracked. Let's hit rewind and celebrate together! 📁 211M+ content views 🎓 70M modules completed 🔑 40M logins from over 3.5M learners worldwide It was also a year of growth, releasing countless new features that contributed to increased learner engagement and administrative efficiencies (hello, impersonation). Here's just a few highlights: 🎯 Content management solutions, delivering instant access to resources - anytime, anywhere 🗣️ AI-powered multi-language, paving the way for more in 2025 📈 Advanced analytics & insights – more information for better decisions ⚙️ Automated workflows with operational checklists to ensure teams do the right thing, at the right time 📚 75+ new grab-and-go courses added to our catalog This year, we earned a ⭐ 99.99999% support satisfaction rating and celebrated inspiring stories from our clients! Unleashed Brands acquired Sylvan Learning, expanding to 6 brands. Growth is fueled by tools that drive efficiency and consistency. Dave's Hot Chicken expanded globally, opening their first location in London. Streamlined operations and a commitment to their brand promise to drive rapid growth. Bandon Dunes Golf Resort will host the 2026 PGA Professional Championship. Consistently delivering exceptional experiences has earned them recognition as one of the world’s top destinations. Shake Shack opened 40 new stores, bringing in over 675 new employees. Bad Ass Coffee of Hawaii is set to be a flagship concept in a 19,000 square foot travel plaza, unlocking new expansion opportunities. Vital Care Infusion Services ranked in Entrepreneur Magazine’s 2024 Franchise 500® for exceptional unit growth, financial strength, and brand power, demonstrating how strong operations drive success. Behind the scenes, Wisetailers recorded 1,522 Hot Laps, planted 6,228 tree with National Forest Foundation, and awarded our 8th Wisetail Works grant. From all of us at Wisetail, thank you for an incredible 2024 🫶 #YearInReview #Innovation

Fellow leaders: What's your best tip for bridging communication gaps between different DISC styles on your team? Daniel Acuña at JM Valley Group highlights the power of adapting to different styles to foster stronger connections and collaboration. It's part of a broader conversation we had with Daniel on leadership development and adopting a people-first philosophy to drive retention, which you can listen to here: https://bit.ly/400kwpu Tell us in the comments: What's your DISC communication style? Is it Dominance, Influence, Steadiness, or Conscientious? #LeadershipDevelopment #DISC #Communication #EmployeeRetention #Franchise #Restaurants

🤔 "We design training based on our years of expertise." Sounds good, right? But what if that expertise is actually getting in the way? In our latest edition of the Wise Takes newsletter, we dives into a paradox: why your training might actually be pushing employees out the door. When 1 in 5 employees have considered quitting due to information overwhelm, it's time to rethink how we train. See what common mistakes your training could be making and how to fix it. #Training #EmployeeRetention #WorkplaceLearning #WiseTakes

How do you ensure consistency across multiple franchise units? In our latest episode of Wise Tales, Daniel Acuña at JM Valley Group keeps it simple: it's all about systems and culture. Does every location run on the same playbook, i.e. the same checklists and procedures? You can't have one manager doing things their way and another doing it differently. Once you have those systems in place, it's the culture that makes everything click. The values you bring as an owner need to flow through every part of your business, especially through your leaders at each location. 👀 Watch Daniel's full discussion on franchise growth and leadership: https://bit.ly/3VCf7T5 #Franchise #Operations #LeadershipTips #Podcast

Feeling like your training is held together with spaghetti & syrup? 🍝🎄 Join us for the Wisetail Demonar on Wednesday, December 18 to see how we take all of your learning and operational needs and bring them together into one seamless, easy-to-use platform. 🎅 Shad McNeil and Kat Claypool (Buddy and his narwhal pal) will show you how Wisetail helps you solve your challenges faster—whether it’s tackling training gaps, streamlining operations, or boosting productivity. Don't be a cotton-headed-ninny-muggin! Register here >> https://bit.ly/41CMf0u #LearningAndDevelopment #LMS #Training #Operations #HR

📢 THIS FRIDAY, DEC 13: Critical #retention strategies you don't want to miss! Wondering if there's another way to stop the revolving employee door? When raising salaries or changing schedules isn't an option, you need to create a culture that motivates people to stay. Join us as we sit down with Jason Chan of Q2 Management Inc to discuss his company's blueprint for retention in an industry with unusually high turnover. The quality assurance company is getting people to stay for years where others expect just weeks, and their industry-leading Glassdoor ratings may give a hint why... RSVP today! 🗓️ December 13, 2024 ⏰ 11:00 AM ET 🔗 Register here: https://bit.ly/49oF0ev #CompanyCulture #Turnover #EmployeeTraining #EmployeeEngagement #LearningAndDevelopment

We had a great time connecting with the Xponential Fitness franchise community this week at their 2024 convention! 💪 As a proud learning technology partner of Xponential Fitness, we loved meeting face-to-face with the passionate people who are revolutionizing the boutique fitness industry. Thank you to everyone who stopped by our booth to chat about empowering franchisees and fitness professionals through effective learning solutions. #WisetailLMS #XponentialFitness #FitnessIndustry #LearningTechnology #ProfessionalDevelopment