SupportNinja

CX leaders: How are you balancing live chat and phone support in 2025? ✅ Phone excels at solving complex, high-touch issues ✅ Live chat drives efficiency and scales effortlessly AI can improve both channels — but the right strategy depends on your customers and context. We break it all down here 🔽 https://hubs.li/Q030Mqb90 #CustomerSupport #LiveChat #PhoneSupport #OmnichannelCX #SupportNinja

📊 With over 300,000 accountants leaving the workforce in just two years, the market is more competitive than ever. In SupportNinja COO + CFO Jacob Moelter’s recent blog post, find out how your business can thrive despite the shortage. Explore the insights: 🔗 https://lnkd.in/gBSpcQ4B #FinanceStrategy #ShortageOfAccountants #ScalingUp #ValueCentricOutsourcing #SupportNinja

📈 What’s next for CX? Predictive analytics and proactive customer engagement are leading the charge in 2025. Our CEO Craig Crisler breaks down how businesses can leverage AI to anticipate needs and elevate the customer journey. Thanks to CMSWire for featuring Craig in this must-read article! Read more 👇 https://hubs.li/Q030Mq8W0 #AIandCX #CXLeadership #PredictiveInsights #BusinessInnovation #SupportNinja

📣 Big news: We’ve launched Finance & Accounting Outsourcing solutions to meet growing demand from our clients. From Accounts Payable to General Accounting, we’re helping businesses streamline operations and focus on what matters most — growth. Learn how SupportNinja is redefining finance outsourcing with technology-enabled, value-driven solutions. 🔗 https://hubs.li/Q030MrDn0 #FinanceAndAccounting #BusinessGrowth #Outsourcing2pointOh #TechForwardCX #SupportNinja

The future of AI in customer support largely depends on how it’s used. A balanced approach — one that plays to the strengths of both AI tools + human agents, and prioritizes customer preferences — is the way to go. Read more: ⤵️ https://hubs.li/Q030Mq8j0 #CustomerSupportAI #CustomerExperience #CXAI

💡 With CX quality at an all-time low, quick fixes won’t cut it in 2025. SupportNinja CEO Craig Crisler tells ECT News Network’s #CRMBuyer why a deeper, customer-focused strategy is essential. Learn how to bring empathy and personalization back into your CX efforts. 👇 https://hubs.li/Q030MnQ-0 #EcommerceTimes #CXInnovation #BusinessGrowth #SupportNinja

🧩 Want to improve CX in 2025? Here’s the missing piece: human connection. Forrester reports that CX quality has declined for three straight years — and companies fixated on AI-first strategies are falling short. SupportNinja CEO Craig Crisler shows why businesses need to get back to the basics: ✔️ Blend AI with human empathy ✔️ Prioritize quality over cost alone ✔️ Focus on customer preferences Read more: 🔗 https://hubs.li/Q030MpKh0 #CustomerFirst #CXTrends #AIandCX #CustomerRetention #SupportNinja

📉 Customer satisfaction is at an all-time low, despite rising CX budgets. What’s going wrong? In this guide, we explore: ✔️ The risks of over-relying on AI ✔️ Why human empathy is still vital ✔️ How to balance tech with the human touch Discover strategies for better CX here 👇 https://hubs.ly/Q030MrD90 #CXExcellence #FutureOfCX #AIandCX #Outsourcing2pointOh #SupportNinja

What’s next for CX in 2025? Adrian Swinscoe's Forbes feature taps into predictions from 15 CX visionaries, including Craig Crisler. CEO of SupportNinja. Highlights include: ✔️ The rise of first-call resolution ✔️ How outsourcing is evolving beyond cost-saving ✔️ AI’s potential to amplify human connection Learn more: 🔗 https://hubs.li/Q030RXrk0 #FutureOfCX #OutsourcingTrends #CustomerSuccess #AIandCX #SupportNinja

📈 Immediate impact. Human-centered support. This modern ecommerce brand saw productivity and efficiency soar with the right partner by their side. 👇 ❝ Support Ninja has been an invaluable partner for our team. Their professionalism, prompt responses, and human touch in every interaction, from our account manager to our Customer Service Rep, have truly elevated our customer service experience. Thanks to their exceptional support, we experienced and instant boost in productivity and efficiency. ❞ — Senior Manager, Modern Lifestyle Ecommerce Brand #ClientTestimonial #EfficiencyUnleashed #CXExcellence #SupportNinja