No business today can afford to stand still, but you can’t just keep pace — we drive change. https://taskus.me/3XdnSmg
TaskUs
Outsourcing and Offshoring Consulting
New Braunfels, Texas 328,971 followers
Digital Customer Experience. Trust & Safety. AI Services.
About us
TaskUs is a different breed of BPO. We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Trust & Safety, AI Services, Risk + Response, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term success through innovation and technology - powered by ridiculously smart people. TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world.
- Website
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https://www.taskus.com/
External link for TaskUs
- Industry
- Outsourcing and Offshoring Consulting
- Company size
- 10,001+ employees
- Headquarters
- New Braunfels, Texas
- Type
- Public Company
- Founded
- 2008
- Specialties
- Omni-channel customer support, Customer acquisition, Back office, Customer retention, Offshoring, Technical support, Data services, Content moderation, Lead generation, Photo retouching, Customer Experience, Customer Support, and Customer Care
Locations
Employees at TaskUs
Updates
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From chatbots to agent-assist solutions and advanced analytics, GenAI is helping companies boost efficiency, personalization and customer satisfaction. In an article for AiThority.Com, Chandra Venkataramani, TaskUs CIO, covers the state of GenAI in customer service, current challenges as well as recommendations to maximize ROI from deployments. Read the story here: https://taskus.me/3ZYTPBs
‘Augment, Don’t Replace’: TaskUs CIO on a Blended Approach to GenAI for CX
https://www.taskus.com
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We’re thrilled to wrap up the year with two Comparably Awards: Best CEO and Best Company Culture! What makes these recognitions even more special is that they’re based on our teammates’ feedback. Thank you to everyone who embodies our core values and contributes to a workplace where all of our people belong and can thrive!
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It’s been a busy event season for our Trust + Safety team. We’re taking a look back at the 2024 TSPA APAC Summit. Our industry-recognized team Vina Paglicawan, PCC, Marlyn Thomas Savio, PhD, CPsychol, Wasbir Hazarika and John Caesar de Villa spoke at the event. Take a look at their valuable insights. https://taskus.me/3ZI9ZxW
3 Key Takeaways from the 2024 TSPA APAC Summit
https://www.taskus.com
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From local to global: See how personalized multilingual support helped a leading wholesale marketplace create wow moments in every language. Our solution delivered record-breaking CSAT scores and turned first-time buyers into loyal fans. https://taskus.me/41wN0s8
Expanding Multilingual Customer Support
https://www.taskus.com
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Delivering exceptional service starts with passionate people. Just like one of our teammates, Maruf, who shows us what it means to go above and beyond for our clients! Check out the video to see how his dedication, backed by advanced tools and technology, creates the best experience for both delivery staff and customers.
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A rapidly growing B2B card issuer’s in-house team struggled to handle mounting backlogs that resulted in low CSAT. Learn how TaskUs helped the company clear queues and resolve issues, fast. https://taskus.me/3VEcYGh
Delivering 50% Better Resolution Time for Customers
https://www.taskus.com
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Gaps in training cost businesses thousands in lost productivity and ROI. Proficiency directly impacts your CX strategy and maximizes the value of your outsourcing partnership. Learn the benefits of robust training and how to evaluate an effective program: https://taskus.me/49xCyme
Turning CX Team Training into Business Transformation
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How can your digital transformation strategy create genuine value while you manage costs? Phil Tomlinson, SVP for Global Offerings at TaskUs, joins other innovative leaders at Business Reporter’s #DigitalTransformationTalk to provide expert solutions to this balancing challenge, from using AI/ML to promoting a value-driven culture. Watch their insight-filled discussion here: https://taskus.me/4iqTsa6
How to Maximize Digital Transformation in Financial Services
https://www.taskus.com