🧩 Want to improve CX in 2025? Here’s the missing piece: human connection. Forrester reports that CX quality has declined for three straight years — and companies fixated on AI-first strategies are falling short. SupportNinja CEO Craig Crisler shows why businesses need to get back to the basics: ✔️ Blend AI with human empathy ✔️ Prioritize quality over cost alone ✔️ Focus on customer preferences Read more: 🔗 https://hubs.li/Q030MpKh0 #CustomerFirst #CXTrends #AIandCX #CustomerRetention #SupportNinja
