Bupa Global

Last week, we hosted our final Perspectives event of 2024. We explored what changing customer behaviour means for the future of our industry. What was clear is that IPMI is entering a new era, driven by customers who are more informed, proactive, and demanding than ever. And this is reshaping how we deliver care. Here are three important takeaways from the event: • Customers want healthcare that’s personalised, digital, and “always on” • There’s a clear shift from reactive care to proactive wellness. This has driven a 67% increase in total claims since 2021 and reshaped how customers engage with their healthcare benefits • At @Bupa Global, we’re responding by investing in new technologies, expanding our clinical teams, and enhancing digital tools like the Blua health app, to deliver seamless, innovative care A big thank you to our host Carl Blake, and all our speakers for sharing valuable insights on how we can deliver against our customers’ evolving expectations. Anthony Cabrelli Nick Brown Robin Clark Sharron Rachael (nee Chatham) Rebecca Kett-Young Ken Hughes Please read our key messages in the carousel below and let us know your thoughts about what the changing customer means for our industry in 2025. #globalhealthcare #futureofhealthcare #customerbehaviour #bupaglobal #ipmi

As the IPMI market grows in relevance, understanding our new customers is critical for the future of our industry.   If we don’t recognise and meet their expectations, the growth in demand will be unsustainable. That’s why we want to share more of our exclusive claims data and insights from our senior leadership team to help you prepare for 2025 and beyond. Join us tomorrow, Thursday 12 December for our next Perspectives event:   Driving Demand: What Changing Customer Behaviour Means for IPMI 09.00 – 10.15 UTC There’s still time to register and the event is open to anybody who’d like to join the conversation. It’s quick and easy to sign up and secure your space. Please email buparsvp@bupa.com and we’ll let you know the joining details.   #bupaglobal #perspectives #changingcustomer #globalhealthcare #IPMI

We’re thrilled to announce the launch in our EEA region of our new Bupa Global Health Plans for individuals and families. We’ve listened to your feedback and understand that healthcare needs are evolving. That’s why we’ve designed a more flexible and sustainable approach to our new health plans which offer cost-effective cover, more geographical coverage options and increased limits across multiple benefits. “Building on our market-leading inclusive health proposition and drawing upon Bupa's clinical expertise as a leading healthcare provider and insurer, we’re excited to offer enhanced choice and flexibility to create the right solutions for our customers and their families.” – James O'Reilly, General Manager, Bupa Global Europe. Each of our global health plans provides exceptional service and the uncompromising quality of health insurance you expect from Bupa Global. Discover more about our new health plans today! #BupaGlobal #BupaGlobalDAC #HealthPlans 

The IPMI industry must respond to the evolving needs of customers.   Customers today expect more than just healthcare coverage—they want a partner that understands their changing needs. From digital-first solutions to personalised care pathways, the demand for innovation is growing.   At the same time, the challenges are mounting. We have experienced a 67% increase in our claims volume since 2021 reflecting a rapidly evolving market landscape.   For our Perspectives event next week, we will explore how these trends are reshaping our industry and discuss the opportunities for future growth, sustainability and innovation.    The agenda for our upcoming Perspectives event includes:   ▪️ Exploring how customer behaviour is changing and why adapting to customer insights is key to delivering a great customer experience, that’s relevant.   ▪️ Discussing key drivers behind policy utilisation and striking the balance between delivering quality healthcare while also managing the long-term sustainability of Bupa Global and the wider IPMI market. ▪️ Providing expert perspectives on how we’re responding to customer insights defined by preventative care, digital healthcare and operational advancements.   Our speakers include: Anthony Cabrelli, Managing Director, Bupa Global Nick Brown, Finance Director, Bupa Global UK Carl Blake, Partnerships Development Director, Bupa Global Dr. Robin Clark, Medical Director, UK Insurance & Bupa Global Sharron Rachael (nee Chatham), Head of Digital Transformation & Experience, Bupa Global Rebecca Kett-Young, Head of Operations, Bupa Global Ken Hughes, world-leading expert on customer behaviour    Together, we will discuss innovative ways to turn today’s challenges into tomorrow’s growth—building a sustainable, resilient IPMI market for the future.   Please join us on Thursday, 12 December, 9 AM - 10.15 AM (UTC)   The event is open to anybody who'd like to join the conversation.   If you haven’t secured your space already, it’s quick and easy to register your interest in attending, please email buparsvp@bupa.com and we’ll let you know the joining details.   #globalhealthcare #futureofhealthcare #customerbehaviour #bupaglobal #ipmi

It’s essential to recognise the invaluable role our intermediary partners play in connecting customers with the right health insurance and wellbeing solutions tailored to their individual needs. To express our gratitude and celebrate these partnerships, we hosted an end-of-year broker appreciation event in Hong Kong last week. Led by Edwin Cheung and James Swatton, the event was an opportunity to thank our partners for their dedication and support. Amid a constantly evolving landscape, we emphasised the importance of revisiting our shared successes and collaborative achievements, reaffirming our commitment to building a strong future together. Thank you for joining us for this event and we look forward to maintaining long-lasting partnerships that will continue to achieve ambitious growth in 2025. #BupaGlobal #BrokerAppreciation #2024Partnership #IPMI

How customers engage with their healthcare is transforming rapidly—reshaping the entire IPMI industry.     Customers are expecting more from their providers -   • Personalised services that meet their individual needs  • Seamless digital access for convenience and timely care  • Proactive support for their wellbeing  • Access to the latest treatments   • Flexible products that adapt to changing lifestyles    This means as demand for IPMI grows, the urgency for our industry to adapt and meet evolving expectations also increases.    Join us on Thursday, 12 December 2024, for our next Perspectives event:    Driving Demand: What changing customer behaviour means for IPMI     Anthony Cabrelli, our Managing Director will be joined by some of our senior leadership team, along with an exclusive guest speaker. Together they will explore how IPMI should respond to evolving customer demands, adapt to the rising cost of healthcare delivery, and navigate increasing regulatory complexity.    We’ll discuss innovative ways to turn today’s challenges into tomorrow’s growth—building a sustainable, resilient IPMI industry in 2025 and beyond.    You should have already received your invite if you're a Bupa intermediary partner or customer.    If you're not but are interested in joining, email buparsvp@bupa.com to register your interest, and we’ll share more details as we get closer to the event.    #globalhealthcare #futureofhealth #bupaglobal #IPMI

We are delighted to have been a Gold Partner at the 6th Sharm Rendezvous 2024, a significant event in the insurance sector that brings together industry leaders, regulators, and representatives from financial institutions. This event took place against the backdrop of the breathtaking setting of Sharm El Sheikh, Egypt, from the 9th to the 11th of November, focusing on the theme, “Insurance Industry New Vision.” The conference sparked insightful dialogue on how insurers can adapt and innovate for the future as the industry navigates the impact of environmental, social, and governance (ESG) factors, workforce shifts, and evolving expectations around trust and societal responsibility.    Mohamad Bazzi, Managing Director of Bupa Egypt Insurance, stated, “At Bupa Global, we are proud to be at the forefront of these important conversations. Our focus on driving positive change and contributing to the ongoing evolution of the insurance industry in Egypt aligns with the event's objective to rethink the sector’s role in a dynamic world.” As we continue to champion a more resilient and purpose-driven insurance industry, we are dedicated to making substantial contributions to its progress and addressing emerging challenges. #BupaGlobal #SharmRendezvous2024 #InsuranceTransformation

Our customers are reshaping the global healthcare market. An ongoing shift in customer behaviour is a catalyst for the evolution of the IPMI industry. Today’s customers are driving demand for more personalised, innovative, and digitally integrated care so they can make smarter decisions to improve their health and wellbeing. At the same time, ageing populations, a rise in chronic illnesses and growing pressures on public health systems are driving the need for inclusive and innovative high-quality care. Yet, as IPMI becomes more relevant and the market expands, so does the complexity and cost of meeting changing customer expectations. So, how should our industry adapt to these shifts? Join us on Thursday, 12 December 2024, for our next Perspectives event –Driving Demand: What Changing Customer Behaviour Means for IPMI Our panel of industry experts and Bupa Global’s senior leadership team will explore how IPMI should respond to evolving customer demands, adapt to the rising cost of healthcare delivery, and navigate increasing regulatory complexity. Together, we’ll discuss innovative ways to turn today’s challenges into tomorrow’s growth—building a sustainable, resilient IPMI landscape in 2025 and beyond. Please save the date in your diary, and if you are a Bupa intermediary partner or client, you will receive an invite soon. If you’re not but you’re interested in joining our event, you can also register your interest in attending by emailing buparsvp@bupa.com, and we’ll let you know more details as we get closer to the time. #globalhealthcare #customerbehaviour #adaptingtochange #workplacewellbeing #bupaglobal #ipmi

We recently had the pleasure of attending and sponsoring the second International Private Medical Insurance (IPMI) summit, in beautiful Rome, organised by BIG Insurance Brokers. This event was an incredible opportunity to connect with our valued intermediary partners, engage in meaningful discussions, and gain insights into the evolving needs of the market.   Our Business Development Manager, Aoife King, presented our proposition to the attendees and gathered valuable feedback on market needs. “It was beneficial to be at this event and hear the growing importance of mental health coverage in the Italian market, as well as the keen interest in the Private Client proposition.”   “At Bupa Global working with our trusted partners is the cornerstone of how we are delivering exceptional results in global healthcare. Being part of this summit deepens our understanding of our partners’ needs in Italy, enabling us to better support their growth and help them thrive,” said Adam Lovett, Head of Sales and Distribution, Bupa Global Europe. We look forward to more impactful collaborations in the future! #BupaGlobal #IPMI

Last week, Bupa Global and Bupa Foundation UK, in collaboration with JYK Foundation, participated in the Eco Walk 2024 at Expo City Dubai. This event brought together individuals and organisations focused on driving impactful climate action initiatives. Together, we took steps towards a greener future, embodying our commitment to sustainability. This walk served as a reminder that while big changes are essential, small, consistent efforts make a real impact. A heartfelt thanks to the JYK Foundation for the opportunity and to our employees based in Dubai who took the time to join this event. Engaging with local communities, we are actively participating in environmental projects and inspiring others to join us in creating a healthier, more sustainable world. #BupaGlobal #EcoWalk2024 #ClimateAction #Sustainability #StepTowardsChange