Our customers are reshaping the global healthcare market. An ongoing shift in customer behaviour is a catalyst for the evolution of the IPMI industry. Today’s customers are driving demand for more personalised, innovative, and digitally integrated care so they can make smarter decisions to improve their health and wellbeing. At the same time, ageing populations, a rise in chronic illnesses and growing pressures on public health systems are driving the need for inclusive and innovative high-quality care. Yet, as IPMI becomes more relevant and the market expands, so does the complexity and cost of meeting changing customer expectations. So, how should our industry adapt to these shifts? Join us on Thursday, 12 December 2024, for our next Perspectives event –Driving Demand: What Changing Customer Behaviour Means for IPMI Our panel of industry experts and Bupa Global’s senior leadership team will explore how IPMI should respond to evolving customer demands, adapt to the rising cost of healthcare delivery, and navigate increasing regulatory complexity. Together, we’ll discuss innovative ways to turn today’s challenges into tomorrow’s growth—building a sustainable, resilient IPMI landscape in 2025 and beyond. Please save the date in your diary, and if you are a Bupa intermediary partner or client, you will receive an invite soon. If you’re not but you’re interested in joining our event, you can also register your interest in attending by emailing buparsvp@bupa.com, and we’ll let you know more details as we get closer to the time. #globalhealthcare #customerbehaviour #adaptingtochange #workplacewellbeing #bupaglobal #ipmi

What does changing customer behaviours mean to you? What do they mean to us? How can we change together? Join us on the 12th December to find out. #bupaglobal #perspectives

Digital transformation is a journey which requires meticulous planning, resourcing and implementation. When the journey starts from within the organization, the outcome will be a tangible success story. Indeed- one digital step at a time. Here’s to many more steps towards Arabian Healthcare Group’s digital transformation.

𝗖𝗵𝗼𝗼𝘀𝗶𝗻𝗴 𝘁𝗵𝗲 𝗿𝗶𝗴𝗵𝘁 𝗵𝗲𝗮𝗹𝘁𝗵𝗰𝗮𝗿𝗲 𝗳𝗿𝗮𝗺𝗲𝘄𝗼𝗿𝗸 𝗶𝘀𝗻'𝘁 𝗯𝗹𝗮𝗰𝗸 𝗮𝗻𝗱 𝘄𝗵𝗶𝘁𝗲—𝗶𝘁’𝘀 𝗮𝗻 “𝗛𝗮𝘂𝘁𝗲-𝗖𝗼𝘂𝘁𝘂𝗿𝗲” 𝗺𝗮𝘀𝘁𝗲𝗿𝗽𝗶𝗲𝗰𝗲. 👗✨ CARF, JCI, Baldrige, EFQM—four globally recognized frameworks for healthcare excellence. 🏥🌍 But what’s the difference between them, and which one should you use? 🤔 This question comes up often, and here’s the answer: Each framework offers a unique perspective and set of tools, but the 𝗿𝗲𝗮𝗹 𝗺𝗮𝗴𝗶𝗰 happens when you 𝗮𝗱𝗮𝗽𝘁 𝘁𝗵𝗲𝗶𝗿 𝗯𝗲𝘀𝘁 𝗽𝗿𝗮𝗰𝘁𝗶𝗰𝗲𝘀 𝘁𝗼 𝗳𝗶𝘁 𝘆𝗼𝘂𝗿 𝗼𝗿𝗴𝗮𝗻𝗶𝘇𝗮𝘁𝗶𝗼𝗻’s unique reality. ✨💡 Here’s a quick look at how these frameworks stand out: 🌟 𝗖𝗔𝗥𝗙 (𝗖𝗼𝗺𝗺𝗶𝘀𝘀𝗶𝗼𝗻 𝗼𝗻 𝗔𝗰𝗰𝗿𝗲𝗱𝗶𝘁𝗮𝘁𝗶𝗼𝗻 𝗼𝗳 𝗥𝗲𝗵𝗮𝗯𝗶𝗹𝗶𝘁𝗮𝘁𝗶𝗼𝗻 𝗙𝗮𝗰𝗶𝗹𝗶𝘁𝗶𝗲𝘀): Focused on rehabilitation services, CARF emphasizes 𝙥𝙚𝙧𝙨𝙤𝙣-𝙘𝙚𝙣𝙩𝙚𝙧𝙚𝙙 𝙘𝙖𝙧𝙚 and continuous improvement in outcomes for patients navigating recovery and long-term health challenges. 🛡️ 𝗝𝗖𝗜 (𝗝𝗼𝗶𝗻𝘁 𝗖𝗼𝗺𝗺𝗶𝘀𝘀𝗶𝗼𝗻 𝗜𝗻𝘁𝗲𝗿𝗻𝗮𝘁𝗶𝗼𝗻𝗮𝗹): Renowned for its focus on 𝙥𝙖𝙩𝙞𝙚𝙣𝙩 𝙨𝙖𝙛𝙚𝙩𝙮 𝙖𝙣𝙙 𝙦𝙪𝙖𝙡𝙞𝙩𝙮 𝙨𝙩𝙖𝙣𝙙𝙖𝙧𝙙𝙨, JCI provides a robust framework to minimize risks and improve clinical processes. 📈 𝗕𝗮𝗹𝗱𝗿𝗶𝗴𝗲 𝗘𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲 𝗙𝗿𝗮𝗺𝗲𝘄𝗼𝗿𝗸: A performance-focused approach, Baldrige looks at 𝙩𝙝𝙚 𝙬𝙝𝙤𝙡𝙚 𝙨𝙮𝙨𝙩𝙚𝙢—from leadership to operations—helping organizations achieve sustainable success across all areas. 🌍 𝗘𝗙𝗤𝗠 (𝗘𝘂𝗿𝗼𝗽𝗲𝗮𝗻 𝗙𝗼𝘂𝗻𝗱𝗮𝘁𝗶𝗼𝗻 𝗳𝗼𝗿 𝗤𝘂𝗮𝗹𝗶𝘁𝘆 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁): Rooted in European values, EFQM blends 𝙡𝙚𝙖𝙙𝙚𝙧𝙨𝙝𝙞𝙥, 𝙞𝙣𝙣𝙤𝙫𝙖𝙩𝙞𝙤𝙣, 𝙖𝙣𝙙 𝙨𝙩𝙖𝙠𝙚𝙝𝙤𝙡𝙙𝙚𝙧 𝙚𝙣𝙜𝙖𝙜𝙚𝙢𝙚𝙣𝙩, creating a balanced framework that drives results and strengthens organizational culture. 𝗦𝗼, 𝘄𝗵𝗶𝗰𝗵 𝗼𝗻𝗲 𝗶𝘀 𝘁𝗵𝗲 “𝗯𝗲𝘀𝘁”? 𝗧𝗵𝗲 𝘁𝗿𝘂𝘁𝗵 𝗶𝘀: 𝗻𝗼𝗻𝗲 𝗼𝗳 𝘁𝗵𝗲𝗺—𝗮𝗻𝗱 𝗮𝗹𝗹 𝗼𝗳 𝘁𝗵𝗲𝗺. At Bee’z Consulting, we take a “haute couture” approach to healthcare excellence. 🧵👔 Instead of trying to fit your organization into a single framework, we master the ins-and-outs of these models to design a strategy that’s tailored to you. 🔍 𝗪𝗲 𝘀𝘁𝗮𝗿𝘁 𝗯𝘆 𝗮𝗻𝗮𝗹𝘆𝘇𝗶𝗻𝗴 𝘆𝗼𝘂𝗿 𝗻𝗲𝗲𝗱𝘀. 🤝 𝗪𝗲 𝗮𝗱𝗮𝗽𝘁 𝘁𝗵𝗲 𝗿𝗶𝗴𝗵𝘁 𝗲𝗹𝗲𝗺𝗲𝗻𝘁𝘀 𝗼𝗳 𝗲𝗮𝗰𝗵 𝗳𝗿𝗮𝗺𝗲𝘄𝗼𝗿𝗸 𝘁𝗼 𝘆𝗼𝘂𝗿 𝗰𝗼𝗻𝘁𝗲𝘅𝘁. 🌱 𝗪𝗲 𝗰𝗿𝗲𝗮𝘁𝗲 𝗮 𝗰𝘂𝘀𝘁𝗼𝗺 𝗿𝗼𝗮𝗱𝗺𝗮𝗽 𝘁𝗵𝗮𝘁 𝘄𝗼𝗿𝗸𝘀 𝗶𝗻 𝘁𝗵𝗲 𝗿𝗲𝗮𝗹 𝘄𝗼𝗿𝗹𝗱—𝗮𝗻𝗱 𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝘀 𝘀𝘂𝘀𝘁𝗮𝗶𝗻𝗮𝗯𝗹𝗲 𝗿𝗲𝘀𝘂𝗹𝘁𝘀. 𝗖𝘂𝗿𝗶𝗼𝘂𝘀 𝗵𝗼𝘄 𝘁𝗵𝗶𝘀 𝗮𝗽𝗽𝗿𝗼𝗮𝗰𝗵 𝗰𝗮𝗻 𝗵𝗲𝗹𝗽 𝘆𝗼𝘂𝗿 𝗼𝗿𝗴𝗮𝗻𝗶𝘇𝗮𝘁𝗶𝗼𝗻 𝘁𝗵𝗿𝗶𝘃𝗲? 📅 𝗟𝗲𝘁’𝘀 𝗯𝗼𝗼𝗸 𝗮 𝗰𝗮𝗹𝗹 to discuss how we can craft a transformation plan just for you: https://lnkd.in/eN8uM-5w #HealthcareExcellence #JCI #CARF #BaldrigeFramework #EFQM #BeezConsulting #OperationalExcellence #Leadership 🚀

Serving customers and giving solutions has grown to be my best part of my 8-year career in the automotive industry, specifically vehicle parts retail department at CFAO Mobility Kenya. I am glad to share the same sentiments with our World of CX virtual breakfast guest James Muiruri, CXS., PXS . Key take outs as a CX champion were: 1. Importance of VOC: It is not just what the customer is saying, but how they experience our products and services. It also includes thinking into what the customer is not telling us. This gives opportunities for CX improvements which in the long run translate to the bottom line. 2. Life lesson: If you want to succeed as an upcoming leader, you cannot walk alone. One needs to reach out to mentors who will give insights and guidance to get you to the desired goal. 3. Do the homework: Research on your area of interest, get knowledge, get certifications. This will broaden your mindset and the view of things even as the world evolves. Thank you CX Academy Africa for the amazing guests every Tuesday morning.

"What Patient Interaction Points to measure ?" Mr.Sambit Kesori, DGM Apollo Clinics sharing Insights about "Measuring Patient Feedback and Improving Business Outcomes" in GTM4Health Business Network [GBN] Meeting on Jun 11, 2024. Topics covered were - Patient Interaction points to measure - Net Promotor Scores [NPS] - Measurement & Interpretation. - Organizational Implementation. #BusinessNetwork #GTM4Health #PatientFeedback #NPS

Could your health system benefit from Smart Hospital technologies? 🏥 Smart hospitals are healthcare facilities that leverage cutting-edge technologies, data-driven insights, and integrated systems to revolutionize conventional healthcare delivery models, thereby elevating patient care, operational efficiency, and clinical outcomes. Check out our Smart Hospitals product grid, offering a comprehensive resource for healthcare buyers in the research journey. The grid showcases smart hospital products from leading vendors and ranks them based on compatibility level and market presence. This approach ensures that the products listed are not only relevant to the buyer's needs but also established in the market. To make informed decisions and select products that meet your specific requirements, click HERE: https://bit.ly/3XVUpiX #smarthospitals #productgrid #futureofhealthcare #avia #aviamarketplace

🟢 In the ever-evolving landscape of healthcare, the intersection of personal development and programmatic expansion forms the cornerstone of quality and safety initiatives at hospital, regional, national, and global levels. This dynamic interplay ensures that healthcare systems are robust, responsive, and – most of all – aligned in delivering patient care. The BMJ Quality Forum has long served as a beacon for these initiatives, and an analysis of its conference programs offers a unique lens through which to view the trajectory of the Quality & Safety movement. This short analysis delves into the cultural and programmatic evolution reflected in the forum’s streams (topics), shedding light on the narrative that has shaped, and continues to shape, healthcare quality and safety. Read the full paper at the Quality Improvement Italia portal. #qualityimprovementitalia #bmj

We see participants from every department within healthcare organisations take part in our A Life in a Day experiences. The value of living a day in a patient’s shoes goes beyond the obvious and can help drive innovation, improve stakeholder relationships and help everyone understand patient needs. https://ow.ly/IQIv50Rn03U #PatientFocus #EmpathyInHealthcare #PatientCentricity

Discover how Hospital Management Information Systems (HMIS) are revolutionizing hospital operations. From streamlined workflows to enhanced communication and data-driven decision-making, HMIS is transforming the way healthcare is delivered. Stay ahead in the healthcare providers' industry by embracing technological advancements. Learn more about the future of healthcare with HMIS. #HealthcareInnovation #HMIS #HospitalOperations #HealthTech 🏥💻✨