Ready to embrace the fresh start and endless possibilities that 2025 brings! ✨ We're setting ambitious goals and can't wait to see what we achieve together. Happy New Year! #HappyNewYear #NewYearNewGoals #2025
Transcom
Consulting outsourcing en offshoring
Behind the brilliance of the most ambitious brands on earth.
Over ons
Transcom provides digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on us for on-, off-, and nearshoring services. Transcom’s over 33,000 employees work in 90 contact centers and work-at-home networks across 28 countries, creating brilliant experiences in customer care, sales, content moderation, and backoffice services. We help our clients drive their brands forward, customer satisfaction up, and operating costs down.
- Website
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https://www.transcom.com
Externe link voor Transcom
- Branche
- Consulting outsourcing en offshoring
- Bedrijfsgrootte
- Meer dan 10.000 werknemers
- Hoofdkantoor
- Stockholm
- Type
- Particuliere onderneming
- Opgericht
- 1995
- Specialismen
- Business Process Outsourcing, Customer acquisition and retention, Customer care and technical support, Credit collection, Debt purchase, Back office, Legal services, Market research and intelligence, CRM consulting, Translation and interpretation, Process automation, Customer journey mapping en CX advisory
Locaties
Medewerkers van Transcom
Updates
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That's a wrap on 2024! 🎉 We're celebrating a year of wins, incredible events, and inspiring connections. Check out our video recap and join us on the journey! #Transcom #YearInReview #2024Highlights
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As another year draws to a close, we wanted to take a moment to express our sincere gratitude for your continued trust and partnership. It's been an incredible journey working alongside you, and we're so proud of everything we've accomplished together. Thank you for inspiring us to constantly innovate and deliver exceptional experiences. We value your collaboration and appreciate the opportunity to contribute to your success. We wish you a joyous holiday season filled with warmth, laughter, and cherished moments with loved ones. May the new year bring you prosperity, happiness, and continued success. #HappyHolidays #ThankYou #Partnership #Gratitude
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What were the hottest topics at GBTA Europe 2024? 🔥 Get a glimpse into the future of business travel with Evelyn Hamilton. Watch the full recap on our YouTube channel! https://lnkd.in/g8YU3etr #GBTA #TravelCX #Sustainability #Copenhagen
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"In our industry, we have the privilege of working closely with customers - listening to their needs, supporting them, and creating genuine connections. What inspires me most is the opportunity to make a difference in people’s lives - helping them feel confident in their decisions or solving challenges they face. At Transcom we're ambassadors for multiple industries and brands, we deliver insights that help brands evolve, thrive, and create loyalty that lasts. The future has never been more exciting." This is just a glimpse into our EMEA CEO Marieke Smidt interview, featured in the Dutch CustomerFirst Top 20 special. Don't miss the full interview here: https://lnkd.in/gGZFamJX
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While this might be completely logical to some, others may need a refresher. Let's take a look at why exactly social equality holds such an important place in the workplace. Read more: https://lnkd.in/gxAHzJiC #SocialEquality #WorkplaceEquality #DiversityAndInclusion #EqualityMatters #InclusiveWorkplace
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Thanks for representing us well Ruth Rose! And thank you GDS Group for bringing us together for these fruitful conversation.
Last week, I joined CX leaders at the GDS Group CX Innovation Summit in San Diego to lead roundtable discussions on how to explore ways AI can revolutionize skill development. Key takeaways for maximizing impact: 1️⃣ Align your CX strategy: Data-driven insights from customer and employee journeys should inform your organization-wide CX strategy and KPIs. Customer experience is everyone's responsibility! 2️⃣ Reimagine learning: Traditional training is failing CX teams. It's passive, generic, and struggles to keep pace with evolving technology. 3️⃣ Embrace AI-powered solutions: AI enables personalized, realistic training scenarios with tailored feedback, boosting efficiency and scalability. Thanks to GDS Group for a fantastic event! Proud of Transcom's participation as a key sponsor. 🚀 #CX #AI #SkillDevelopment #GDSGroup
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Together with Sanas, we are making great strides in creating a more understanding world! At Transcom, we're dedicated to providing seamless, human-centered customer experiences. By ensuring completely noise-free interactions, we’re not only enhancing communication but also breaking down barriers and fostering deeper connections—one conversation at a time. We’re proud to lead the charge in combining cutting-edge technology with our people-first approach to create better experiences for everyone involved. Check out the press release to learn more about this exciting step forward: https://lnkd.in/g3R7XYgr #CustomerExperience #Innovation #Sanas #Transcom
Transcom Taps Sanas to Ensure Completely Noise-Free Customer Interactions in BPO Operations
news.cision.com
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We often describe offshore outsourcing as a vacation for your business. Want to know why? Read on: https://lnkd.in/gf3x9c47 #offshoreoutsourcing #businesssolutions #businessgrowth #efficiency #Transcom
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Just over a month after Transcom first Italian AI event 'CX: noi siamo pronti per l’AI revolution, e tu?', we're thrilled to share this video. Through the images and words of the main guests, you'll be transported back to the evening's most captivating moments, where we delved into the most pressing topics. We’d like to express our gratitude once again to our exceptional speakers - Alessandro Vitale, Francesca Graziano, Matteo Gamberini, Antonio Giambanco and Pier Luigi Pisa, who brought the event to life. We're also deeply appreciative of our colleagues - Alessandro Breda, Debora Mendola, Chiara Fracasso, Luca Macca, Philip Schlageter, Luca Großmann, Gianluca Calò, and Marcos Tercero Fernández, who made this event a reality. We're eager to reconnect with all the companies present, and uncover the exciting new developments in customer experience and customer service. #cx #genAI