Working Solutions

Are you working on your 2025 budget? Prioritize customer experience to transform your business, drive revenue, and increase customer satisfaction📈 Read our latest blog to learn more and start planning for success 👉https://lnkd.in/gKTHuKGW

Do you want to leverage the newest #CXTrends in 2025? 🤯 Explore ways to incorporate customer experience trends into strategies that drive results and transform satisfaction into loyalty and brand affinity! Read our blog👉https://bit.ly/3DnQFyl👈 to learn more about: AI-powered support🔋 Hyper-Personalization👩🏼🦱🧔🏽♂️ 👩🏼🦰👩🏾🦱 Data that plays nice with all your tools 🤝 #CX #WorkingSolutions

Delivering ✨magical✨ CX is critical to your brand’s loyalty and retention goals and a successful fourth quarter. Our Customer Service Holiday Survival Guide will help you keep your customers, employees, and shareholders jolly! How is your team surviving and delivering joy during this busy season? #HolidaySeason #CustomerExperience

Imagine... It's Christmas Eve, and you're stranded in an airport trying to get home for the holidays. In 2022, hundreds of thousands of travelers were impacted by a system failure that caused this exact scenario! Customers were understandably frustrated. To resolve the massive influx of customer service tickets, a major airline asked Working Solutions to help. Learn how our on-demand, multichannel customer service team stepped in to clear the backlog of support tickets and deliver seamless CX excellence during this time-sensitive crisis. In this webinar, our team discusses lessons learned, best practices in customer service outsourcing, and strategies for handling high stakes travel disruptions. This is a masterclass in on-demand customer support. Watch the full webinar here: https://lnkd.in/gD3nKcJu

How does an on-demand, multichannel customer service team manage a travel crisis during the busiest time of the year? Watch our webinar to learn how Working Solutions partnered with a major airline during the holiday season. We’ll share key lessons, best practices in customer service outsourcing, and proven strategies for tackling high-stakes travel disruptions. Watch the webinar here: https://bit.ly/3BcgAbN

Follow our blueprint: ❇️Delivery. ❇️Guided Practice. ❇️Independent Practice. Mastering the foundations of agent education is key to optimizing your customer experience.

On December 6th, Working Solutions celebrated the 3rd annual Mona's Cookie Day. In 2022, a long-time member of our community, first as a PRO and later an employee, Mona Nesbitt passed away suddenly, along with her granddaughter, in a tragic accident.    To honor her memory and loving, charitable spirit, friends and colleagues of Mona continue her tradition of providing baked treats to local fire departments during the holiday season.   This year, friends and colleagues of Mona donated 312 cookies in Mona's honor.   We hope you're inspired to do an act of kindness in Mona's memory💗.   #MonasCookieDay

How did we achieve a 13.8% increase in overall service levels compared to our client's previous provider? Working Solutions helped a leading automotive tech service address staffing and quality management issues. Read this case study to learn about our innovative approach to recruiting top talent to meet customer needs, on-demand. https://bit.ly/49vIewS #CustomerService #Recruiting

How did Working Solutions' on-demand, multichannel customer service team step in to help a major airline resolve a travel crisis during the holiday season? Our team discusses lessons learned, best practices in customer service outsourcing, and strategies for handling high-stakes travel disruptions. Watch the full webinar here: https://lnkd.in/gD3nKcJu

What creates great customer service? Outstanding agents. Finding and educating top talent is what we do! Talk to an expert at Working Solutions to learn more: https://lnkd.in/gHEVGp3f #CustomerService