Transcom’s Post

𝐒𝐩𝐢𝐭𝐜𝐡 𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧𝐬 𝐡𝐞𝐥𝐩 𝐢𝐦𝐩𝐫𝐨𝐯𝐞 𝐞𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐜𝐲 𝐚𝐧𝐝 𝐂𝐗 𝐢𝐧 𝐜𝐨𝐧𝐭𝐚𝐜𝐭 𝐜𝐞𝐧𝐭𝐞𝐫𝐬   Spitch presented its Agent Assistant Suite (https://lnkd.in/dGYhn7zE). This solution provides a complete set of most important AI-powered desktop applications and tools that contact center agents need. If you want to know more about 📲 reach out to me! #customercare #agentassistant #efficency #employeesexperience #cx #customerexperience #innovation #digital #AI

I had the pleasure of attending the WorldCX event today 🚀 What really struck me was how various sectors, especially banking, are rapidly adopting AI to enhance their CX. A brilliant idea of involving customers during the development of products to truly elevate their experience. 🙌 Customer service is no longer just a service—it's the bottom line for any business. AI is being leveraged not only to customize customer programs but also to train on emotional quotient (EQ), making interactions more human-like. The future of AI in CX isn’t just about efficiency, but empathy too. 🤖❤️ #CustomerExperience #AI #EmotionalQuotient #DigitalTransformation #CXInnovation #CustomerCentric#WorldCXSUmmit #CustomerExperience innovation #TresconCX Great networking with Anil Kumar Gaurav Arora Shatarupa Banerjee RoyBhavana BhatiaVishal BhatiaVikrant GillMuniswamy K TAnand ViswanathanBeenu Laad Satish BettadapurArchana DixitShubha GuruPrasad Vinay Kumar Tolambia Dr. Sheelan Misra Virupaksh ANGADI, Deeshma N Varsha Agarwal🌐

Exciting Updates from Flytxt In this month’s newsletter, we highlight how our AI-driven solutions are transforming customer engagement for telcos using an data dormacy example from an operator from Africa. From enhancing personalization to automating key processes, our cutting-edge technology empowers businesses to make data-driven decisions and achieve higher ROI. Don’t miss our latest success stories, company updates, and insights on AI’s role in revolutionizing the telecom sector. Read the full newsletter here! 👇 #AI #Telecom #CustomerEngagement #Flytxt #DataDriven #DigitalTransformation

🚀 Exciting News: Introducing SuperTOBI, the New AI Virtual Assistant from Vodafone! 🤖 Eager to step up their game in customer service, Vodafone has launched their innovative AI virtual assistant, SuperTOBI. Working tirelessly across multiple countries, SuperTOBI utilizes generative AI capabilities to provide seamless customer support. As AI continues to make monumental strides, it's fascinating to see its extensive use in streamlining customer service operations. SuperTOBI's inception is a clear demonstration of Vodafone's commitment to providing a top-notch customer experience by harnessing the power of the latest technological advancements. This could be a game-changer for businesses that have a constant influx of customer queries. AI like SuperTOBI can prove to be a significant upgrade, increasing efficiency and freeing up human agents to address more complex issues. What's your take on this? Could AI-driven customer service be the new normal? Will other industries follow suit? Feel free to share your thoughts and insights. Let's get the conversation started. 🗣️💡

Christmas season results in 2x more calls. Are you ready to pick up every single one of them? With the holiday season fast approaching, it’s crucial to ensure your business is prepared to handle the influx of customer inquiries. Let your team focus on what really matters by integrating efficient AI voice solutions #nz #australia #voiceagents

✨ It’s always nice catching up with people you know, especially when it’s at an industry event. We don’t have a lot of #CX conferences in Aotearoa New Zealand, and I’d love to see more of them locally! I caught up with Thomas Lorenzo and Sam Holmes from the InMoment team at the Brightstar CX VOICE conference today to have a chat. 🫶 I LOVE talking about CX and customer feedback, and in the fast paced world of technology there’s always something new to explore and discuss. #VoC programs are no longer about survey feedback alone. I hope we’ve all recognised that by now!? 🗨️ With the rapid #technology developments, especially in #AI and #GenAI, we can and must tap into all feedback sources we can access to truly understand our customers and their experiences with us. Whether it’s contact centre data (calls, emails, complaints, service tickets, etc.), chat bots, social media or online reviews, etc. The list is long. Vendors play a key role when it comes to consolidating all that customer data, analysing it holistically, and ultimately, driving business decision making and action on the back of it. It’s great to hear that message echoed across the CX industry 👏 If you’re at the conference, come and say Hi 👋 and have a chat! Melanie Disse Consulting #customerfeedback #data #insights #customerexperience

🎉 Happy National Technology Day! 🎉 As we celebrate the marvels of technology, we're excited to share how our newly launched innovative product, Chatzy.ai is revolutionizing the way businesses engage with their customers. Chatzy.ai empowers organizations to create their own conversational chatbots effortlessly, unlocking new levels of productivity and customer satisfaction. At Stream Digital Services, we've always been at the forefront of leveraging technology to enhance business processes. With Chatzy.AI, we offer a cutting-edge solution that streamlines communication, automates tasks, and delivers personalized experiences round the clock. Under the visionary leadership of our CEO, Mr. Ajay Guliya we continue to push boundaries and embrace the transformative potential of technology. Mr. Guliya's staunch advocacy for innovation drives us to develop solutions like Chatzy.AI, empowering businesses to thrive in the digital age. On this auspicious day, let's celebrate the incredible journey of technological advancement and the endless possibilities it brings. Here's to a future where Chatzy.AI and similar innovations reshape industries and inspire progress! #NationalTechnologyDay #Innovation #ChatzyAI #TechForward #StreamDigitalServices #BusinessProcessManagement

Yesterday, I finished my judging for the Enterprise Connect Innovation Awards. This year's theme is customer experience. As you can predict, there are a lot of AI-powered chat solutions designed to take the burden away from human agents and speed up customer interactions. Unfortunately, British Airways skipped the intelligent part. My interaction: - I need help with checking companion flight availability BA: Here's where can you check-in - I don't want to check-in BA: Here's where you can check-in - Can you transfer me to a human please? BA: What's your BA number? - I already entered this to start the chat BA: Can I get your booking number? - I haven't made a booking BA: You are number 43 in the queue. With all the technology readily available to do this A LOT better, who's to blame? Vendors for lack of demand, awareness, and urgency or contact centers for lack of realization that this is the difference between customer retention and churn? #CustomerExperience #AI

I will be speaking about a very important use case for AI related conversational intelligence and how it can be used to improve customer and employee experience. Listening to your staff and customers is a key step to be data driven decision company. More to share on this topic during Customer Contact Week Looking forward to have this awesome chat with Mayukh Bhaowal and Christy Luykenaar 🙏🏻🙏🏻🙏🏻

Atento celebrates 25 years of CX innovation, now leading the way in Business Transformation Outsourcing (BTO). We seamlessly integrate advanced AI with a human touch, enhancing the CX between brands and consumers worldwide. Our tailored solutions span across diverse industries, leveraging both proprietary and partner technologies to foster genuine connections and leave lasting impressions. Explore how our 25 years of market experience can completely redefine your customer journey 👇 👇 https://atento.com/en/ #Atento25years #Innovation #CustomerExperience"