Kashish Kalra’s Post

Swiggy you never fail to amaze me! This new feature might not be revolutionary, but it certainly adds to the stickiness of the product. I was already a fan of the reorder feature, and now with the ability to store "Oh my, next time I will try this" items in one place, it just gets better. Great job, Swiggy! #ProductManagement #TechInnovation #CustomerExperience #FoodTech #ProductFeatures #Swiggy

🚀 Breaking news from the food delivery world! 🚀 Just stumbled upon the latest update on the Swiggy food delivery app and I'm beyond impressed! 🌟 They've introduced a game-changing feature - a 'Reorder' tab in the bottom navigation bar! 🍔🍕 Hats off to the brilliant minds behind this move at Swiggy! 🎩💡 The PMs team deserves a standing ovation for this innovative addition. 🙌 This isn't just a feature; it's a solution to a real customer pain point. 🛠️🔍 As someone who relies on Swiggy for daily food orders, I can't express how thrilled I am about this update! 🥳 No more scrolling through endless options or trying to remember past orders - now, I can simply breeze through my order history, making the entire process smooth and seamless. 🔄⏰ This move by Swiggy exemplifies true understanding of user behavior, customer needs, and the power of innovation! 🌟✨ As an aspiring PM myself, this serves as a perfect example of how to create products that truly enhance the user experience. 📈💼 Arjun Hariharan Aprameya Jamadagni Sanju Menon Saumay Paul Sangram Singh Athul Sanker Neyyan thoughts? #Swiggy #ProductManagement #Innovation #CustomerExperience #UserBehavior #AspiringPM #TechUpdate #GameChanger #SeamlessExperience #CustomerCentric #FoodDelivery 🚀🍽️

Swiggy's order page is both exciting and funny! (Also, thanks Swiggy for missing me 😄) Let's break it down: - Delivery Type Section: Standard and Eco Saver 🛵 Product Impact: Grouping of deliveries can optimize time and routes for the rider, ensuring slightly better delivery times. 💼 Business Impact: Better optimization of rider's time? Instead of delivering one order at a time, the delivery person gets paid for 2 and Swiggy makes slightly better commissions per delivery. (Bonus: lower pollution 🌍) - Remember my choice for future orders: Ensures that the user doesn't have to select again, reducing user friction of inputs. - Offers and Benefits: Writing something cheesy here is a customer delight and also highlights savings. Higher NPS and decent clarity for the user on how much they're potentially saving. 😊 - One Benefits applied: This constantly reminds users that they are saving with every order! 💡 Product: User gets a clear direction on the amount saved and 'Free delivery' 📈 Business: User has a motivation to order more. Increase in repeat orders. 😃 #ProductManagement #CustomerExperience #BusinessStrategy #Swiggy #Innovation #UserExperience

Not all experiments are created equal. Nandan Reddy speaks about the experiments that didn't scale and why they killed it. 1. Swiggy Stores: They launched it across several cities in multiple categories, but the customer experience from an availability and assortment point of view was still lacking. 2. Swiggy Daily: They tapped into home chefs to create a subscription food model for the end consumer. This idea came from customers mentioning that they wanted something healthy on a subscription model. But when they launched, customers were churning out en masse. Nandan and his team realised that customers are commitment-phobic about subscriptions, especially if they are physical products. Although they did everything right, consumers would find something wrong and churn out because it was a daily-frequency, physical product. This is when they realised the importance of examining the consumer's problem statement rather than listening to their solution. You can watch the entire video here: https://lnkd.in/gScPaUPD Nandan Reddy • Phani Kishan Addepalli • Anand Daniel • Pankaj Mishra • Swiggy

Swiggy's recent launch of Group Ordering is more than just a new feature; it's a textbook example of Customer Backward Thinking. By starting with the problem – coordinating group food orders – and working backwards to build a solution, Swiggy has not only solved a pain point but also elevated the user experience. This isn't just about convenience; it's about understanding the dynamics of group ordering and crafting a solution that seamlessly fits into people's lives. Kudos to the Swiggy team for this brilliant move! Swiggy Sriharsha M. #customerbackwardthinking #innovation #customercentric #swiggy #fooddelivery #uxdesign

How Swiggy Built POP in 100 Days: A Story of Agility and User Focus 🚀 Building Swiggy POP was a masterclass in agility and customer obsession. Designed to simplify food ordering by offering a curated menu of single-serving meals at an affordable price, Swiggy POP was developed in just 100 days! 🗓️ What made this possible? 🔍 User-Centric Approach: They started by identifying a common user pain point—overwhelming options and the desire for quick, hassle-free meals. This insight drove the design and curation of a smaller, more focused menu. ⚙️ Cross-Functional Collaboration: The product, tech, and business teams worked in sync. From ideation to go-live, the process involved tight feedback loops, iterative testing, and a shared commitment to meet the 100-day deadline. 📈 Results? A win-win for users who wanted fast, simple meal options, and Swiggy, which saw increased order volume in high-density areas. This journey reinforced the power of speed, collaboration, and always keeping the user at the center. 💡 Here’s the full article by Taruna Manchanda, ex-Product Manager at Swiggy: https://lnkd.in/g3VHd5dk Image Illustration by Pallavi Bhargava #productdevelopment #agile #userexperience #crossfunctionalteams

Oops! My Swiggy Instamart Mix-Up Ever had a moment where you scratch your head while ordering food online? Let me share a funny story that might just make you smile! So, there I was, hungry as a bear, browsing through Swiggy Instamart. After picking out what I wanted, I went to pay. Everything seemed fine until I saw the delivery charge. It was supposed to be 16 bucks, but suddenly, it shot up to 20! Imagine my confusion! I was expecting one thing, but got another. It felt like wearing your shirt inside out without realizing it. 😅 But hey, mistakes happen, right? Testing is like the secret hero in the background of online stuff. Without it, who knows what chaos we'd face? So, next time you order online, give a shout-out to those folks behind the scenes, making sure everything runs smoothly. And hey, maybe they'll make sure your delivery fees stay where they're supposed to be! #OopsWithSwiggy #TechTales #DeliveryDilemmas #swiggy Swiggy Zepto Blinkit Dunzo bigbasket.com

Swiggy just nailed it. A Modak dispenser at Carter Road? Genius. They transformed a simple treat into a shared experience. It's not about instant gratification; it's about instant community. In our tech-saturated world, Swiggy reminds us: sometimes, the most powerful innovations bring us back to what matters—real people, real moments, real smiles. Kudos Swiggy! Video credit Social Samosa (thanks for sharing this beautiful moment) #SSGaneshUtsavWatch #BrandStorytelling #MarketingStrategy #CustomerExperience

Simplifying User Experience: A Potential Upgrade for Swiggy! Swiggy has transformed how we order food, send packages, and manage daily tasks, becoming an indispensable part of our lives. As a loyal user, I admire the seamless experience it offers. However, I recently realized there’s an opportunity to enhance convenience further. Currently, there’s no option to paste a location link for pick-up or drop-off locations(Genie). This feature could be invaluable for users who rely on accurate GPS links, especially in complex or unfamiliar areas. Introducing this functionality could:
✔️ Streamline order creation.
✔️ Save users time.
✔️ Improve precision in task execution. I believe this small yet impactful feature could elevate the user experience even more. What do you think, Swiggy team? Is this something in the pipeline? To my network, I’d love to hear your thoughts—do you think this would add value to your Swiggy experience? Let’s discuss and help drive innovation in the platforms we rely on every day. #Swiggy #CustomerExperience #UserInnovation #Technology #DigitalTransformation

Product Observation: Swiggy Instamart Currently on Swiggy Instamart, if you order groceries you can not give feedback on the items delivered or even on the delivery experience. Comparatively, Blinkit allows you to rate your delivery experience and items ordered. Swiggy Instamart, however, does allow you to mention if you have received the order or not, which is too little as compared to the competition. #Productobservation #Swiggy