HelloData’s Post

When we are preparing for a national rollout with a client, one of the common questions we get asked is, “Can you support us with your team size?” It makes sense, the real estate industry is used to PropTech startups going through multiple fundraising rounds so they can hire large teams. We didn’t do that... Yet at the end of of our national rollouts - after Customer Success has worked with a client across their org - one of the follow-up questions we hear is, "How did you make that so seamless?" HelloData has onboarded many of the largest owners and managers in the country, and we’re still only 8 people. At the same time we have an average customer response time of under 2 minutes. How do we manage it? It's simple... An all-star team of part-time moms / customer success veterans with expertise in multifamily and PropTech: Jess Fitak, Erin Cook, and Julie Lombardo 👩💻 🏢 👩👧👦 #Multifamily #Proptech #HelloData

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