What's the first task ✨outside of work✨ you would automate? It's true, we've been laser-focused on automation thanks to the recent launch of our AI Agent. So when the mics came out at CX Connect, we couldn't pass up the opportunity to become investigative journalists, and ask CX leaders this hard-hitting question. Your turn 👉 Sky's the limit, creativity's the name of the game, what's the first task you're automating? (PS - laws of physics don't apply). [Huge thanks to our patient participants: Amanda Kwasniewicz, Roma Yumul, Molly Wallace Kerrigan, Jessica Botello, Kevin Gould, Zoe Kahn, Caela Castillo, Ronak Shah, Anne Dyer, Ren Fuller-Wasserman, Alexandria Collis, and Danny Taing]. #CX #Automation #AI #CustomerExperience
Gorgias
Software Development
San Francisco, California 28,990 followers
Respond in minutes, not days.
About us
Gorgias is a one-of-a-kind customer service platform specifically designed for ecommerce businesses to deliver effortless customer service at every stage of growth. With cutting-edge automation and AI capabilities, Gorgias revolutionizes how online stores interact with their customers by providing efficient and personalized support across email, voice, SMS, live chat, and social media channels. Founded in 2015, Gorgias began as a two-person team and has grown to more than 250 employees and nine offices in San Francisco, New York, Charlotte, Toronto, Belgrade, Buenos Aires, Paris, Lisbon, and Sydney. As a certified B Corporation, Gorgias is proud to be a leader in sustainable and equitable workplace practices. Today, Gorgias serves 14,000+ merchants in the ecommerce space, including Steve Madden, Glossier, BrüMate, and TUSHY.
- Website
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https://www.gorgias.com/
External link for Gorgias
- Industry
- Software Development
- Company size
- 201-500 employees
- Headquarters
- San Francisco, California
- Type
- Privately Held
- Founded
- 2015
- Specialties
- Ecommerce, Customer Support, Online Store, Customer Experience, Help Desk, Live Chat, Order Management , Customer Support Automation, Ecommerce Automation, Shared Inbox, Help Center, Knowledge Base, Email, SMS, Customer Service, SaaS, Social Media, Customer Support, Omnichannel Support, Shopify Store, and Cloud
Locations
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Primary
Get directions
611 Mission St
San Francisco, California 94105, US
Employees at Gorgias
Updates
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We're capping off the final day of 2024 with a fun one! 𝗧𝗵𝗲 𝗰𝗼𝗻𝘁𝗲𝘅𝘁? At the recent marketing retreat we asked some of our team members if they could blind draw the Gorgias logo. 💥 𝗦𝗽𝗼𝗶𝗹𝗲𝗿 𝗮𝗹𝗲𝗿𝘁! Julie Safferstein, our Senier Brand Design Manager, crushed it.
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If you’re anything like us, you’ve had 2025 on the brain for weeks. Perhaps months... So if you’re looking to enter the new year with better tools and strategies, we’ve rallied a couple of high-impact blog posts to help you do just that. Want to complete a full refresh of your Help Center? Check out this step-by-step guide with four actionable steps to improve customer satisfaction, streamline support, and empower self-service. 👇 https://lnkd.in/gCDmSzdh Ready to reduce your CX stress in Q1 and beyond? Leveraging AI and automation is your best bet, and this post compiles seven ways to increase agent productivity, meet customer expectations, and decrease burnout on support teams. 👇 https://lnkd.in/gdPZzJ9N Hungry for a few more tips and tricks? Head over to the Gorgias blog to access a veritable *cornucopia* of resources published in 2024.
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We’re wrapping up the year with bows and whistles, plus— Achievement badges! Gorgias merchants went above and beyond in 2024, delivering excellent support and rapid resolutions to further strengthen relationships with their customers. We love getting to recognize hardworking brands, and this year the big metrics on our radar were low resolution and response times, high automation rates and helpdesk setup scores, plus near perfect CSAT scores. 5 brands who crushed it in the past 365 days? ALOHAS BYLT Basics Shinesty Vanquish Fitness VESSEL But there were so many more who exceeded our wildest expectations, and we can’t wait to see more of those badges popping up across Linkedin. (Consider this your sign to start bragging!).
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Last week we tested 2 different AI Agents, and the results were 🍎 and 🍊. 𝗧𝗵𝗲 𝗰𝗼𝗻𝘁𝗲𝘅𝘁? We sent an email outside of human agent hours to better study the quality of AI responses. 𝗧𝗵𝗲 𝗺𝗼𝗰𝗸 𝗾𝘂𝗲𝘀𝘁𝗶𝗼𝗻 𝘄𝗲 𝘀𝗲𝗻𝘁? 𝘏𝘪 𝘵𝘩𝘦𝘳𝘦, 𝘐 𝘭𝘪𝘷𝘦 𝘪𝘯 𝘛𝘰𝘳𝘰𝘯𝘵𝘰, 𝘊𝘢𝘯𝘢𝘥𝘢 𝘢𝘯𝘥 𝘸𝘢𝘯𝘵 𝘵𝘰 𝘰𝘳𝘥𝘦𝘳 [𝘺𝘰𝘶𝘳 𝘱𝘳𝘰𝘥𝘶𝘤𝘵] 𝘧𝘰𝘳 𝘮𝘺 𝘴𝘪𝘣𝘭𝘪𝘯𝘨. 𝘐𝘧 𝘐 𝘱𝘶𝘳𝘤𝘩𝘢𝘴𝘦 𝘪𝘵 𝘵𝘰𝘥𝘢𝘺 𝘸𝘪𝘭𝘭 𝘪𝘵 𝘢𝘳𝘳𝘪𝘷𝘦 𝘣𝘦𝘧𝘰𝘳𝘦 𝘵𝘩𝘦𝘪𝘳 𝘣𝘪𝘳𝘵𝘩𝘥𝘢𝘺 𝘰𝘯 𝘋𝘦𝘤𝘦𝘮𝘣𝘦𝘳 19𝘵𝘩? 𝗧𝗵𝗲 𝗿𝗲𝘀𝘂𝗹𝘁𝘀? Gorgias’s AI Agent replied within seconds, answered the questions succinctly and accurately, and delivered it all with a friendly tone of voice! The competition replied with [Request received], reccomended several articles, provided unrelated info about warranties and product handling, and included 2 pages of info about USA-specific shipping deadlines. The difference between conversational AI and intent identification + article recommender? Enormous, especially at a time when customer expectations are at an all time high. 👀👇