We’re wrapping up the year with bows and whistles, plus— Achievement badges! Gorgias merchants went above and beyond in 2024, delivering excellent support and rapid resolutions to further strengthen relationships with their customers. We love getting to recognize hardworking brands, and this year the big metrics on our radar were low resolution and response times, high automation rates and helpdesk setup scores, plus near perfect CSAT scores. 5 brands who crushed it in the past 365 days? ALOHAS BYLT Basics Shinesty Vanquish Fitness VESSEL But there were so many more who exceeded our wildest expectations, and we can’t wait to see more of those badges popping up across Linkedin. (Consider this your sign to start bragging!).
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TTW launches its exclusive Customer Ambassador Program. As part of this exclusive program, a select group of companies will have the opportunity to help us shape the future of TTW by testing new features and sharing valuable feedback, all this while enjoying exclusive benefits. As registered Seller, this is all you need to do, for an overall engagement of max 1 h per month: - Join our live sessions - Respond to our surveys - Rate existing and upcoming features - Suggest services or features to improve your daily activities and overall experience Just by doing this, you will automatically receive exclusive benefits like an extra 25% discount on any subscription upgrade valid for 2 years, an exclusive badge that recognizes you as a TTW Ambassador inside the platform, and visibility at events joining as a speaker in live sessions to illustrate your experience in the platform. On top, we can listen to your business needs, and we can customize the platform to respond faster and more effectively to your trade daily operations. If you’re ready to make an impact, apply now and become a TTW Ambassador! #internationaltrade #exportautomation #platformcocreation #customerexperience #tradetoworldambassador
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Just how important are VIP tiers in a loyalty program? 🤔 The truth is that they are an essential area of growth... but only when they're done right. In fact, our data shows that nearly two-thirds of brands reported increased purchase frequency and higher AOV from customers who redeemed points after reaching VIP status. That’s a big enough impact to make skipping VIP tiers a major oversight. But here's the kicker: designing VIP tiers that drive this level of performance isn’t simple. It takes more than just perks—it’s about strategically creating an experience that rewards, engages, and retains. Our CEO Mike Berardo explored how to build VIP tiers that win in the latest Repeat Saturday Email. Subscribe to learn more about how you can drive growth that looks more like the chart below: https://hubs.la/Q02XNDj20
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🇪🇬Heidelberg Materials Egypt🇪🇬 👍⭐👏👍⭐👏👍⭐👏👍⭐👏 Our strength is in our quality💪 #HeidelbergMaterialsEgypt #KattameyaPlant #HeidelbergMaterials #HelloFuture #MaterialToBuildOurFuture
As we're always grateful for our authorized customers' continuous trust and support, we provide a range of discounts and exclusive offers through our Primo Loyalty program, featuring a wide selection of participating merchants.
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As a marketer, I’m all too familiar with the manual work of pulling together insights. To measure campaign success, I often find myself stitching together data from Looker, Mixpanel, Google Sheets, and whatever platform I'm using to run the campaign. It’s a lot of juggling just to get the full picture. I know I'm not alone in this challenge—that's why we've created the latest updates to Stamped Analytics. Once these launch in a few weeks, lifecycle marketers running loyalty programs can quickly see how different tactics and campaigns impact different segments of their overall retention strategy. Weekly reporting to your CMO made easy by a single dashboard view. Check out our latest newsletter for a deep dive on VIP tier insights and subscribe for more lifecycle tips!
Just how important are VIP tiers in a loyalty program? 🤔 The truth is that they are an essential area of growth... but only when they're done right. In fact, our data shows that nearly two-thirds of brands reported increased purchase frequency and higher AOV from customers who redeemed points after reaching VIP status. That’s a big enough impact to make skipping VIP tiers a major oversight. But here's the kicker: designing VIP tiers that drive this level of performance isn’t simple. It takes more than just perks—it’s about strategically creating an experience that rewards, engages, and retains. Our CEO Mike Berardo explored how to build VIP tiers that win in the latest Repeat Saturday Email. Subscribe to learn more about how you can drive growth that looks more like the chart below: https://hubs.la/Q02XNDj20
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Case study highlight: A brand management company that hosts several types of membership, clubs, and reward programs for its clients came to the Radius team with two challenges: 1️⃣ High level of chargebacks, causing a potential penalty or loss of merchant number. 2️⃣ Inconsistent quality of customer service. How did we help our client overcome these challenges? Find out by reading the full case study on our website! https://vist.ly/3fgu5
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In the words of Roger Williams, Marigold’s Head of Loyalty Center of Excellence, “There’s a gap between [loyalty program] members who simply want a rebate program and a coupon program. …The marketer-centric, liability-management-centric approach in loyalty programs is not appealing to customers.”
Capabilities every loyalty marketer needs from their next platform | Marigold
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Sharing this as i think it's very important - in a crowded SOC/MDR market we need to be 'delighting' our customers. There is also a link in the post to a blog on NPS (wat it its, what the scores mean and why we use it). We are on a mission to be recognised as the best SOC/MDR provider...so this isn't the end of the story, we have to constantly listen to our customers and the wider market, constantly innovate and deliver more value... It's about full commitment to being the best at our thing and that's an ongoing mission! This is also why I talk about 'specificity' - as I believe that you can't be the best at something unless it is THE thing you do; i.e. not just SOMETHING you do, in a list of other things... #soc #mdr #nps #specificity
🥁Exciting news this Monday morning... ...e2e-assure have achieved a +88 NPS (Net Promoter) Score! ⭐ In the IT sector, the industry average NPS Score is +40, which is considered a solid result in this competitive field. Achieving a score of +88 places e2e-assure well above industry standards (in fact - 'world class!'). This score reflects the seamless experience that our clients encounter at every stage of their journey with us. From onboarding to ongoing support, our incredibly committed team make sure to understand each client’s unique challenges and goals. We've broken down exactly what this shiny new score means for our customers in our latest blog post: https://lnkd.in/eq47N4nj Congratulations to all at e2e-assure 🎉
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Curious about the number of award categories one can nominate in and the associated costs? You can nominate in up to 2 cross-sector/industry company categories for free. Beyond that, there's a nomination fee of USD 100 for each additional category. Companies can nominate in a maximum of three cross-sector/industry categories. Nominate in Gulf's biggest customer happiness awards: https://lnkd.in/gM9-ZN5B #CHA2024 #customerhappinessawards2024
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Unlock the power of customer loyalty with Aigens Loyalty! Choose the package that suits your business needs and take your loyalty program to new heights. > Standard: Keep it simple with the basics. Recruit members, grow your database, and generate repeat visits with points and rewards. > Pro: Take it one step further and gain access to our full suite of loyalty tools. Send personalized offers and refine your customer segmentation with multi-tiered programs. > Enterprise: Tailored for large-scale restaurant and hotel chains that need dedicated customization. Unlock the full potential of loyalty marketing with advanced features built for your business. Discover which package is right for you and start building customer loyalty today. Learn more at link. https://bit.ly/3U4e0uN #CustomerLoyalty #LoyaltyPackages #BusinessGrowth
Aigens Loyalty Packages
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