Are you recall ready?... A brilliant day yesterday with the teams of Konecta and Marketpoint Recall, solidifying a partnership aimed at delivering peace of mind to businesses worldwide. 🌍 By combining our expertise in customer experience and recall management, this partnership empowers organisations with the tools and support they need to face any product recall with confidence. With the risk of product recalls a continuous fear for any business, let me ask the question... How prepared are you and your teams to manage a recall? #BusinessPartnership #ProductRecall #CrisisManagement #CustomerExperience #Konecta #MarketpointRecall #Collaboration #PeaceOfMind

We are bringing our A1 Strategy to life with #StrategyTuesdays Today, I had the pleasure of talking about “Connectivity Plus” with Stefanie Hofer and Metodija Mircev. We took the opportunity to share this core part of our common strategy with the A1 Team in all our markets. With Connectivity Plus we focus on providing the best end customer experience by enhancing the perceived quality. All by looking at the end2end connectivity chain built upon our best network strategy. It’s all about providing our A1 customers with special signature moments as Connectivity Plus is part of every moment of our customer’s lives. #A1Team #EmpoweringDigitalLife #A1Strategy

Today's Kickoff Tip: Foster Strong Team Collaboration Great customer experience starts with a cohesive team. Encourage open communication, cross-functional collaboration, and a shared vision within your team. When your team works together seamlessly, it reflects in the service they provide, leading to satisfied and loyal customers. #TeamworkMatters #CustomerSuccess #CollaborateToWin

Hi CX Superstars... We're back!!! It's been a long three weeks, but our LinkedIn page has been reactivated, and we can't wait to reconnect with all of you. We've had some amazing events and changes executed while we were away, stay tuned for updates on what we've been up to. Meanwhile, please endeavor to stay safe during these times. Cheers to a great weekend ahead! #customerexperiencenaija #customerexperienceinnaija #cxprofessionalsinnigeria

🤝 Building Long-Term Relationships with Clients: Part Three! 📖 We've already shared the numbers with you! ➡https://lnkd.in/gcce66xh But how do we make it happen?  OpsTalent was built on 5H values: Be Happy, Be Helpful, Be Humble, Be Honest and Be Healthy. 🥦 These values guide not only our daily operations, but also define how we build relationships with our business clients. 💬 Communication: Working together, transparent communication, staying invested in each other's goals, and striving for exceptional results fosters a true partnership. 🌟 Commitment to success: Celebrating wins and facing challenges as a team builds relationships and creates a lasting impact that exceeds expectations. 🤝 Understanding of our clients' needs: Focusing on a proactive approach allows us to anticipate our clients' needs and challenges. Our partnership with OnTrac perfectly embodies this philosophy. 👩💼 And while our CX project has concluded, a new collaboration between OnTrac and OpsTalent's IT department begins.  As a touching farewell, we received a heartwarming video filled with memories and reflections on our collaboration. 💌 We are incredibly grateful for the opportunity to be a part of such a fantastic team! And if you would like to learn more about them, listen to Ken Coyne - BComm, FCMA’s podcasts where Carle Henry, Vice President of Customer Experience at OnTrac shares his knowledge and experience. 🎧 ➡ https://lnkd.in/gQ3USh2z #CX #teamwork #collaboration #Customerexperience

🏆 Celebrate small wins and incremental progress along the customer journey, not just major milestones. Consistent forward momentum, no matter how seemingly minor, deserves recognition and appreciation. This reinforces a positive mindset. #CelebrateProgress #ConsistentGains #CustomerWins

Going through our Customer Spotlight archives and found this gem: "Teams don't love change until they do." Indeed. Change is hard. But once your realize the full power of a operating system like Flex, well... change becomes easy. #FlexRentalSolutions #LiveEvents #CustomerQuotes

Delivering a seamless and consistent customer experience across interactions and channels is key to driving competitive differentiation and business growth. Join this session to discuss: 📌 Overcoming common challenges that prevent companies from unlocking their full customer engagement potential 📌 Building trust with customers and internal stakeholders by focusing on the customer journey 📌 Blending legacy technologies and new digital capabilities to create competitive advantage and drive growth #leadership #evanta #sanfrancisco #cio

🎯 Sharing Some Fun Team Goal-Setting Games! 🎉 We’ve discovered that setting clear, specific goals—both long-term and short-term—is key to driving success in any organization. Read more here! ✨ > https://buff.ly/4fgVNlQ Regardless of your industry, well-defined goals can enhance customer satisfaction and product quality. Maybe you can help your team members to get excited and interested in setting achievable objectives. Use these tools to empower your team and drive your organization forward! 🎯🚀 #TeamBuilding #GoalSetting #LeadershipDevelopment #sandlermichigan #eamconsulting

🎯 Sharing Some Fun Team Goal-Setting Games! 🎉 We’ve discovered that setting clear, specific goals—both long-term and short-term—is key to driving success in any organization. Read more here! ✨ > https://buff.ly/4fgVNlQ Regardless of your industry, well-defined goals can enhance customer satisfaction and product quality. Maybe you can help your team members to get excited and interested in setting achievable objectives. Use these tools to empower your team and drive your organization forward! 🎯🚀 #TeamBuilding #GoalSetting #LeadershipDevelopment #sandlermichigan #eamconsulting