Loop

What do clothes, shoes, and accessories have in common? They're the most frequently returned items in ecommerce 👗👟🕶️ Returns are inevitable, especially during the holiday season—but they’re also a chance to strengthen your brand and build loyalty. In the blog below, we explore the why behind these trends and share practical tips to help you turn post-holiday returns into an opportunity. From solving sizing challenges to meeting customer expectations, we’ve got insights to help you create a smoother, more shopper-friendly returns process 🎁 Ready to make returns work for your business? Dive in here👇 https://bit.ly/4gDaTDf

Hot chocolate hits the spot. Hot chocolate with whipped cream? Chef’s kiss. Loop + Wonderment? A pairing so good, it makes great even greater 😎

SuitShop is raising the bar for wedding style—and customer experience 🤵 🤝 As a go-to destination for custom suits, SuitShop understands that personalization doesn’t stop at the checkout. That’s why SuitShop partnered with Loop to create a smooth and flexible returns process that fits their customers like a glove. The results speak for themselves—here’s how Loop helped SuitShop enhance efficiency while growing their business: 📉 CX ticket volume reduced by 80% ✨ +13% increase in returns-to-exchange rate 🏬 3% of all returns/exchanges made in-store in 2024 When brands like SuitShop invest in a customer-first solution, like Loop, they don’t just reduce friction—they build loyalty for life. See how they’re tailoring their returns experience for success below👇 https://bit.ly/3ZTJwyH

The holiday rush is here—are your returns ready to keep up? Peak season is make-or-break for ecommerce brands, and a seamless returns experience can be the key to turning seasonal shoppers into year-round customers. That’s why returns automation is a game-changer this time of year: 🛍️ Streamline returns to handle higher volumes without breaking a sweat 🎁 Deliver fast, hassle-free returns to keep customers happy 📊 Use data insights from returns to inform your post-peak season strategy Don’t let returns slow you down this season—turn them into a competitive advantage. Explore how automation can help you scale during peak season and beyond in our blog below 👇 https://bit.ly/49EkxTi

An ugly holiday sweater is a solid choice for the office party. An ugly holiday sweater that lights up? Even better. We believe in the power of better pairings—and that’s exactly what Loop + Wonderment bring to the party 🤝

Struggling to connect with customers at every stage of their journey? You might be overlooking their purchasing behavior 👀 Understanding the 4 types of consumer purchasing behavior is crucial for delivering standout experiences that convert browsers into loyal shoppers. From the decisive habitual buyer to the cautious complex decision maker, each shopper type has unique needs and motivations. The blog below breaks it all down, sharing insights into: ⭐ What drives each type of behavior ⭐ How to tailor strategies to engage them ⭐ Practical tips to build trust and drive loyalty Understanding your audience = building customer loyalty that lasts 💪 Read more ➡️ https://bit.ly/3Bmik1Z

We’re excited to announce that Loop has acquired Wonderment! This strategic acquisition unites two powerful Shopify-focused solutions to combat the biggest challenges facing ecommerce merchants today. Loop’s returns management + Wonderment’s proactive CX and advanced tracking features reduce operational headaches, streamline customer service, and drive repeat purchases for growing brands 🚀 “By joining forces with Wonderment, we’re taking a significant step forward in our mission to help merchants simplify commerce operations and build enduring relationships with their customers.”- Hannah Bravo, CEO @ Loop At Loop, we’re committed to helping ambitious Shopify brands thrive by providing a platform that empowers them to focus on delivering extraordinary products and exceptional customer experiences. With Loop + Wonderment, merchants now have the keys to success—all from a single, intuitive platform. Learn more here 👉 https://bit.ly/3OPKN3v

It’s official! 🤩 We’re thrilled to announce that Loop has earned the Great Place To Work US certification for the third year running 🎉 This 2024 recognition celebrates our commitment to cultivating a culture built on empathy, transparency, and belonging. We’re proud to offer benefits and a work environment that empowers women, parents, and every member of our team. To our incredible team: Thank you for your hard work and for choosing Loop every day. You're what makes Loop a special place, and these awards are a reflection of all of you 💙 https://bit.ly/3CVE9G4

Take a moment and pat yourself on the back - you made it through the Black Friday / Cyber Monday rush 👏 Now for some exciting news: we’re teaming up with ShipBob for BFCM Unpacked, a virtual summit that will dive deep into the insights from Cyber Week 2024 and uncover strategies for success in the new year! You’ll gain actionable insights on how to: 📈 Optimize your marketing strategy for maximum impact this holiday season 📦 Elevate the customer experience through smart automation and personalization 🌟 Convert seasonal shoppers into loyal customers who return year-round 💻 Boost conversion rates and retention heading into 2025 And so much more! Register below 👇 https://bit.ly/4ii4Fto

Curious how your return data stacks up to the competition? We've got the inside scoop 🕵️♀️ Don't miss our upcoming webinar on December 12th at 11 AM AEDT for an exclusive preview of Loop’s 2024 Benchmarks Report, featuring leading Australian agency, MindArc! Based on 22M+ returns from 4,000+ brands, this is one you don't want to miss. You'll walk away with: 📊 Updated benchmarks for return rates, retention rates, upsell value, and more 💡 Expert strategies to tackle your biggest challenges ✅ Strategies top benchmark leaders are doubling down on in 2025 2024 Benchmarks = 2025 Success. Secure your spot below! 👇 https://bit.ly/3BbcYGO