New Homes Quality Board (NHQB)

Season’s Greetings and best wishes for A Happy New Year from the New Homes Quality Board team. https://lnkd.in/daqZMXeK

To help new homeowners understand what snags are (and aren’t) and what they should expect from their developer when resolving snagging issues, we’ve produced the Homeowner Guide to Snagging, which addresses:     👉 Common snagging issues and how to handle them     👉 The differences between snags and defects    👉 What does not count as a snagging issue     👉 What is included in the builder’s warranty    👉 How to prevent snagging issues     👉 Steps to take if snagging issues are not resolved      This is the first in a series of Consumer Guides to help support new homeowners during the homebuying and settling in period.      Check it out here 👉 https://lnkd.in/etcCazUC   #newhomes #newhomesqualityboard #consumerprotection #newhomesombudsman #consumerstandards #housebuilders #newhomesqualitycode #snagging #snags #quality #customersatisfaction #customerexperience 

Don't delay - have your say! Deadline for the public consultation on proposed updates to the New Homes Quality Code closes at midnight today, 4 November. Share your views here ➡️ https://lnkd.in/ecSKhuAN #newhomes #consumerprotection #newhomesombudsman #consumerstandards #housebuilders #developers #newhomesqualityboard

We are pleased that the Government has today (22 October 2024) published their response to the Competition and Market Authority (CMA) Housebuilding Market Study report. We welcome the Government’s decision to have a single mandatory consumer code for all housebuilders and activating the New Homes Ombudsman Scheme for all consumers. This decision will help to create the level playing field for all new homebuyers; offering the same route for redress and protections offered through the Ombudsman. It will mean that all developers are required to adhere to the same framework (the Code) in respect of quality and customer service provided to all new homebuyers. We will be engaging with government and all stakeholders over the coming weeks and months to help put this into effect. #newhomes #newhomesqualityboard #consumerprotection #newhomesombudsman #housebuilders #consumerstandards

There’s still time to have your say on the proposed updates to the New Homes Quality Code, as part of our public Code Consultation 👉 https://lnkd.in/ecSKhuAN It’s open to everyone, whether you’re a housebuilder, homebuyer, policy maker, or member of the public. Let us know what you think by Monday 4 November. #newhomes #newhomesqualityboard #consumerprotection #newhomesombudsman #consumerstandards #housebuilders #newhomesqualitycode #consultationcode 

It is crucial that all new-build homeowners are protected by the Ombudsman. Currently, 55% of new builds are registered with the service. With the support of the UK Government, registration with the New Homes Quality Board and the New Homes Ombudsman Service can and should be made mandatory for all developers. 

The NHQB is pleased to announce the release of its best practice guide for Complaints Management. This guide is designed to help developers improve their complaints handling processes, improve customer satisfaction, and reduce the costs associated with managing complaints.  The guide was created after the NHQB consulted with developers of various sizes to understand their complaints handling methods, associated costs, and challenges.  This guide is the second in a series created for developers and is being launched during National Customer Service Week. The complete Complaints Management guide is available to download here 👉 https://lnkd.in/gBJdjigS   #newhomes #newhomesqualityboard #consumerprotection #newhomesombudsman #consumerstandards #housebuilders #newhomesqualitycode #nationalcustomerserviceweek #complaintsmanagement #housedevelopers #customersatisfaction 

📢 Ombuds Day 2024: Here to Hear You! 📢 🔍 What is an Ombudsman? 🤔 An Ombudsman is an independent service dedicated to investigating and resolving complaints fairly and impartially. These services are free and unbiased, ensuring that decisions are rooted in fairness. Beyond providing redress for individuals, Ombudsmen also identify systemic issues, offering valuable feedback to enhance service delivery and complaint handling. 🏡 Introducing the New Homes Ombudsman Service! This service is designed to assist customers facing unresolved issues with their new homes—issues that developers may be unable or unwilling to address. Our support spans from the initial reservation and legal completion of a property through the first two years post-purchase, covering everything from complaint processes to defects that arise after occupation. Together, we strive for transparency, accountability, and improved experiences in homeownership. Join us in celebrating Ombuds Day 2024! #OmbudsDay2024 #HereToHearYou #DisputeResolution #Fairness #Accountability #AccessToJustice #NHOS #NewHomesOmbudsmanService

Looking forward to the Housing Market Intelligence conference today #HMI24 #newhomes #housebuilding #consumer

The NHQB has launched a public consultation on proposed updates to the New Homes Quality Code. The consultation allows everyone, including housebuilders, housebuyers, the wider industry and policymakers, to review the proposed updates to the Code and offer their feedback. NHQB invites you to have your say. Click here 👉 https://lnkd.in/ecSKhuAN to provide feedback on the proposed changes to the Code by Monday 4 November 2024. #newhomes #newhomesqualityboard #consumerprotection #newhomesombudsman #consumerstandards #housebuilders #newhomesqualitycode #consultationcode