Close Brothers Premium Finance

We’d like to wish everyone a wonderful festive season🎄 Please be aware that our opening hours will vary over this period, and we’ll be closed on bank holidays to give our hard-working colleagues some well-deserved time off to spend with their loved ones. For more information on our opening times, please see below. 📅 Thank you for your continued support, and we look forward to working with you in the new year! 🎉 #closebrotherspremiumfinance #insurance #christmas

What a year of incredible events and awards! 🙌 Our experts enjoyed every moment meeting familiar faces and new ones at all the events, conferences, and awards we attended. Didn't get a chance to connect with us? No problem! Reach out and let's see how we can work together to unlock new opportunities. 👇 #closebrotherspremiumfinance #insurance #support #unlockingopportunities

Our Commitment to Quality and Support Having a dedicated Vulnerable Customer team ensures a level of quality and support. We strongly encourage job shadowing to help better collaborate with different parts of the business. Taking the time to put team members through ‘Writing for Customers’ workshops with a specialist regulatory customer writing copy editor. ✍️ We also offer time off to attend external training sessions, such as offering colleagues the opportunity to become Mental Health First Aiders, so that they might better support those calling in crisis. We look for ways to develop our offering and keep colleagues engaged and thriving in their roles. 📈 #closebrotherspremiumfinance #insurance #support

The Vulnerable Customer team has built a group of specialists with experience in sales and operations, as well as lived experience of coping with vulnerabilities. This real-life experience helps them empathise with customers, find flexible solutions, and advocate for them when speaking to payment teams. The team has improved payment flexibility for over 10,000 customers to date, demonstrating that this positive approach ensures that vulnerable customers receive the best support possible. 👏 #closebrotherspremiumfinance #insurance #support

Our Vulnerable Customer team is equipped with the skills to represent the company effectively and provide positive outcomes for vulnerable customers. ✅ Equipping the team: The team invested in “Writing for Customers” workshops led by a regulatory specialist to ensure customer communications resonate. ✅Investing in employee well-being: Opportunities were provided for employees to become Mental Health First Aiders, empowering them to support colleagues in crisis and fostering a positive work environment. ✅Continuous improvement through feedback: Regular employee and customer surveys create a feedback loop, allowing for agile changes and continuous service improvement. ✅Prioritising customer focus: Customer research conducted multiple times a year gathers valuable insights, enabling the team to adapt their approach and provide a truly customer-centric experience. #closebrotherspremiumfinance #insurance #support

Tonight, we'll be attending the Insurance Times Awards, where we’re nominated for Business Partner of the Year🏆 We want to wish all the nominees involved the best of luck! 🤞 #closebrotherspremiumfinance #ITAwards #insurance

Supporting Our Vulnerable Customers ⭐ We believe in the power of empathy and innovation to transform customer experiences. Our Vulnerable Customer Team, led by the dedicated Mandy Edgar,is at the heart of this mission. Mandy's role involves managing and supporting our Customer Care Team and driving improvements in our processes to better serve our vulnerable customers. Read more below 👇 #closebrotherspremiumfinance #brokers #experts

The Vulnerable Customer team is committed to delivering the best journey for vulnerable customers. Their communication and training for frontline staff reflect their dedication. Here is what one of the customers said 👇 #closebrotherspremiumfinance #insurance #support

The Vulnerable Customer team is dedicated to improving the "tell us once" aim. This means that vulnerable customers won't need to repeat potentially sensitive or distressing information multiple times. With a 50% increase in first-time contact resolutions, the team is ensuring that customers receive the help they need quickly and efficiently. 🙌 #closebrotherspremiumfinance #insurance #support

The Vulnerable Customer team is committed to improving the "tell us once" aim. 💡 This means that vulnerable customers won't need to repeat potentially sensitive or distressing information multiple times. The team is dedicated to making the process as smooth as possible, ensuring that customers don't feel like they must jump through hoops to get the help they need. This positive approach prioritises customer comfort and support. #closebrotherspremiumfinance #insurance #support