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🚀The 10 Building Blocks of Customer Service Excellence🚀 In this video I’m sharing Block number 2 which is Individual Responsibility 🦸♀️. The main thing is to encourage your teams to take full ownership of all customer interactions. Never ‘pass the buck’ as it can cause a query to be lost in a black hole 🕳️🤯. #customerservicemanagement #customerservicetraining #customerexperiencematters #corporatetraining ………………………………………………………………… ⚫️Connect and follow for more Customer Experience & Customer Service tips! 🚀⭐️Top 25 Global Customer Experience Influencer 2023 & 2024.

Learn how to create exceptional customer experiences for business growth in this video. Discover strategies to enhance customer satisfaction and loyalty. https://lnkd.in/ehcxcdnH

We're committed to helping businesses deliver exceptional customer experiences. Keep an eye out for valuable insights and practical advice. What's one area of customer communication you'd like to improve? Share with us! #ContactService #CS #OurPeopleAtCS #CallCentreLife #CallCentre #CustomerSupport #BusinessGrowth #CustomerSuccess #CommunicationTips #CommunicationSkills

Evolving to Excellence Over the weekend, I had some incredible customer experiences that served as a reminder of how important it is to exceed rather than just meet customer expectations. As a professional in the business world, exceptional customer service can truly differentiate you in today's competitive landscape. It's not just about completing a transaction, but rather leaving a lasting impression that builds loyalty and advocacy. In our pursuit of providing exceptional service, I urge my colleagues to remember the impact of personalized experiences. Understanding the specific needs of each customer and customizing our approach can make a significant difference. I'm interested in hearing about your own experiences and insights regarding the influence of exceptional customer service. #CustomerService #Technology #BusinessExcellence

Customer experience matters. We've been in an interesting time where there's been so much noise and chaos in the world that it's hard to keep up with *waves hands* all the things. But, particularly as we look at generational trends, at the core of everything, how you treat people matters. Customer service and customer experience is making a comeback soon and those who can deliver will reign supreme. Mark my words..... #AskMeWhyIBrokeUpWithMyFavoriteBrandInTheWorld #ShareYourExperiences #CustomerVoicesMatter #LetsDoBetter

Don't let your customers label your business as a case of 'enshittification'. At Point Heard, we specialise in helping businesses deliver exceptional customer experiences while driving sustainable growth. Let's talk about how we can help you succeed! #customerexperience #customerloyalty

Customer Experience vs. Customer Service: What’s the Difference? Great service is just one part of the puzzle—customer experience is the whole journey. Customer service centers on resolving immediate issues, whereas customer experience encompasses the entire journey from awareness to loyalty. It's crucial to concentrate on the big picture and establish a seamless CX to foster customer loyalty. 🚀 Agree? #CustomerExperience #CustomerService #CXJourney

I measure customer experience for a living, which means I report on customer facing staff across multiple sectors. CX goes both ways however, so try this. When you interact with ANY business today, just smile and say hello to the staff and watch what happens. Manners are global. Hello is global. You catch more bees with honey.

CUSTOMER SERVICE TREND Businesses are prioritizing customer experiences. Since customers have more power over the buying process, more businesses prioritize customer experience over other acquisition strategies. In fact, 63% of companies are spending more time prioritizing the customer experience. #ShoppersInc #CustomerService #CustomerServiceTrend #CustomerExperiences #PrioritizeCustomerExperience

Hey everyone! As I think about my continued journey in Customer Experience and Customer Service, I’m constantly struck by the real impact we can have on our customers' lives. It’s not just about solving problems or answering questions; it’s about building meaningful connections and fostering loyalty. In today’s fast-paced world, customer expectations are through the roof. We’re more than just service providers—we’re trusted advisors! Every interaction is a chance to listen, understand, and go above and beyond. I’ve come to realize that empathy and genuine care are what make service exceptional. One big takeaway from my experiences is that every piece of feedback is a gift. It’s an opportunity to not only improve our processes but also to better understand what our customers really need. Adopting a mindset of continuous improvement can turn challenges into great chances for growth. I’m excited to keep exploring this dynamic field and connect with others who share a passion for enhancing the customer journey. What are your thoughts on the evolving role of Customer Experience today? Let’s inspire each other to raise the bar on the service we provide! #CustomerExperience #CustomerService #ContinuousImprovement #EmpathyInBusiness