Customer Success Nordics

All right, we’re all set—2025 has just begun! Seatbelts fastened, and we’re diving in!😍 😍 😍 This year, we’re shaking things up and exploring new formats for our events. Soooo… (drumroll, please!) here’s what’s coming up in the first half of 2025: ⏩ Jan 17: Lunch & Talk for Leadership by SmartCraft (Congrid) - Jane👑 ⏩ Feb 1: Boot Camp for Entry-Level CSMs in collaboration with Herizon (Viivi❤️) ⏩ Feb 5: Speed Dating Event with Herizon and the HR Community (Lena🌸 , Ludmila🌸 , Marina 🌸) ⏩ March: Round Tables with Hoxhunt (Martina⭐ , Aleksi⭐) ⏩ April 3: Strategy of Customer Success with WithSecure (Noora🙏, Pilvi🙏) There’s more exciting news ahead—a salary survey, the Customer Success 2025 Awards in the Nordics, a SaaSiest side event in Helsinki this April (Thomas❤️ ), a mentorship program (Lucia🥰), and more! We’ll share updates as soon as we’re ready. 👌 🆘 Also, we’re planning to expand to Sweden this year. If you can connect us with Customer Success Managers in Stockholm or Malmö, it would be super helpful. Let’s make 2025 an outstanding year together! 💜 💜 💜 💜 💜 Aaron, Noah - Fractional CSM consulting Maria - Helsinki & Leadership events Houssam - Activities & After Work Lucia - Mentorship Program If you like what you get at our events, support us https://lnkd.in/dDyGtPaG Ask Lucia https://lnkd.in/ds4Fe-ZU about our Mentorship Program!

⭐ ⭐ ⭐ Hi guys, before this year comes to an end and we all enjoy a well-deserved break and come back in 2025 with full force, we are super happy to announce that Lucia Hirvi joins our team as a Program Director of Mentorship! 👩🎓 We have a community of 600+ CSMs in Finland, and we have a pool of professionals who are interested in being a Mentor or seeking advice as Mentees. We build a conscious career, so, with that in mind we open a new vertical and Lucia will lead it. ⏩ Lucia will develop a program and we might have Mentorship events similar to Turbo Talks by CS Connect, or maybe we will have something similar to Catalyst Software Coaching Corner that Daniel Garcia developed. We will be back in 2025 with more details!👌 💜 We have known Lucia at least for 2 years as a seasoned CSM from Qt Group and a multi-lingual hero talking in 7 European languages. "One of Lucia's standout qualities is her ability to clarify and streamline processes for customers. She excels in making complex customer journeys transparent and understandable." - from one of her customers. We are looking forward to our new Vertical, a Mentorship Program for the Customer Success community in Nordics, run by Lucia.😍 😍 😍 See you in 2025! Merry Christmas and Happy New Year! Ho Ho Ho🎅 🎅 🎅 We will be back in January with the next exciting news! 🎇 🎇 🎇 Aaron, Noah - Fractional CSM consulting Maria - Helsinki & Leadership events Houssam - Activities & After Work Lucia - Mentorship Program If you like what you get at our events, support us https://lnkd.in/dDyGtPaG

The '25 Customer Success Trends Report by Daphne has been published! 😍 Link to the report: https://hubs.ly/Q02-X2Tn0 Link to Daphne's summary: https://lnkd.in/dSf5CYEy Our key takeaways: 🔝 NRR is still the main North Star metric (Adoption rate keeps #2 among respondents); 🔝 the role of Customer Success was reformulated in 2024 by transforming from Customer Success to Sales 2.0 - and it affected badly Churn Rate and Gross Retention; 🔝 now, the focus is returning to sustainable balance - delivering measurable results, ensuring robust product adoption, driving meaningful engagement; 🔝 65% of leaders confirmed that delivering value to a customer will remain the same #1 challenge to solve in 2025. Also, time-to-value (onboarding) and product adoption will increase; 🔝 defining customer outcomes and customer journey mapping remain #1 and #2 among all process improvements; 🔝 in 2025, we will have more and more digital CS - self-service customer portals, etc; 🔝 in the report you can read more about specific challenges for SMB, Mid-Market and Enterprise; 🔝 we still invest in high-touch customer success with measured customer outcomes and we continue to explore efficient value delivery to our customers. 2025 will be a VALUE year! ❄️ ❄️ ❄️ ❄️ ❄️ Aaron, Noah - Fractional CSM consulting Maria - Helsinki & Leadership events Houssam - Activities & After Work Lucia - Mentorship Program If you like what you get at our events, support us https://lnkd.in/dDyGtPaG

One of our mission verticals is to introduce People from our Community and spotlight Nordic local talents 👑 Today meet Shreyashree Sanjeevi, an Account Manager at Sievo! 🦋 Shreya speaks 8 languages (EIGHT!!), including English, French and Swedish. We asked her the same questions as we always do - check the book she recommends and her superpower! ▶️ Hi, I’m Shreyashree Sanjeevi—feel free to call me Shreya! 😊 As an Account Manager, I enjoy working at the intersection of business, technology, and people, staying curious, and seeing the real impact of teamwork and strong relationships. It’s truly rewarding to make great things happen together! 🍚 Fun fact: I enjoy cooking with whatever’s in the fridge—it’s my way of being intuitive for getting creative and letting my mood decide what’s on the menu ;) ▶️ Could you recommend one book or podcast? For the longest time, Lean In https://leanin.org/book#! has been a personal favorite in the leadership space. It takes innate abilities and intuition and turns them into a deeper purpose that can fuel and support one on their journey. It also calls for a cultural shift in the workplace, urging everyone to challenge traditional gender roles and make leadership more inclusive. ▶️ What is the one tech tool you can't live without? This is a tough question for me because, at heart, I’m a pen-and-paper person! 😊 I love my little notebook, post-its, and handwritten lists. That said, I’ve definitely embraced some digital equivalents, like Notes, online post-its, and various task management tools. Among others, Notion has probably been the closest to luring me away from paper—offering versatility, flexibility, and a visually appealing all-in-one workspace. There’s still so much to explore. I have also been recommended reMarkable as an “alternative notebook” → that one’s on my list to explore ;) ▶️ What’s something you recently learned the hard way? We often hear about stepping out of our comfort zone, but nothing prepares us for actually doing it—whether it’s moving to a new country, changing roles, or embracing new challenges. It’s uncomfortable at first, but I’ve realized that it’s in those moments of discomfort that true growth happens (it took a lot of realization, trust me). You discover so much about yourself and what you’re capable of. So, if I were to answer what I’ve learned the “hard way” recently, it would probably be that stepping out of your comfort zone is always going to feel difficult, but it’s where the most valuable growth happens. The challenge is to pass through the discomfort itself, and become more curious about the journey, steps, process and more equipped to handle whatever comes next because it is certainly a repetitive process :)  From Shreya 💜 THANK YOU.

🆙 🆙 Companies submitted the budget for 2025 and job market looks much better now, in December, than even one month ago. Check these Open Roles in Customer Success, if you have not yet: 🏂 🏂 Helsinki or Stockholm - Refined, English - https://lnkd.in/dJMTzguY - RELEX Solutions, Customer Success Manager, Mid Market, English, Finnish and Swedish https://lnkd.in/d4N9TuU5 - giosg, Customer Success Manager - https://lnkd.in/d3CeRpEE. Swedish and English are mandatory, Finnish or Spanish is desired 🦌 🦌 Helsinki - Sellforte, (Senior) Customer Success Manager, Marketing Analytics - https://lnkd.in/de-7h_Qu. English is mandatory, Finnish is preferable and German is desired - Custobar, Customer Success Manager - Onboarding (Finnish and English speaking) - https://lnkd.in/dUjXVmZA - Semine, Customer Success Manager (Finnish speaking) - https://lnkd.in/dxmyWrbB - nShift, Customer Manager (Finnish & English, German or Dutch is desired) - https://lnkd.in/dtZpuDi3 🍀 🍀 Helsinki or Dublin - Supermetrics, Senior Customer Success Manager, DACH - German Speaking - https://lnkd.in/dRYA_nM8. English and German are mandatory, Portuguese is desired 🔥 🔥 It is always a good idea to check Top-50 Fast Technology companies in Finland or Sweden and reach them out via your network or open application. Scaling companies need talents! https://lnkd.in/df2AzfZG Building a career with a purpose with you, Aaron, Alina, Houssam, Lucia, Maria, Noah 💜 💜 💜 💜 💜 💜

❤️🔥 2024 for Customer Success - Helsinki❤️🔥 Time flies and looking backward, we can not believe so many things changed during this year! ⏩ we hosted 7 events, big thanks to our patrons Aiven, Shook Digital, ChurnRX, Hoxhunt, Planhat, Dealfront, Trimble Inc., Gainsight, RELEX Solutions, eSystems Nordic, Customer Success Network, Customer Success Collective ⏩ greetings and thanks to our speakers, panel speakers & facilitators who believed in us Tom Fitch, Vanessa M., Martina Holma, Johannes Wellmann, Aaron Christopher Medina, Greg Daines, Pia Salin, Matias Korpisalo, Saija Portugal, Robin Horemans, Marja Kortelainen, Irina Zaitseva, Oleg Mihhailov, Nadia Nicolai, Timo Idänheimo, Julian Lindhorst, Kim Sahlstedt, Lucia Hirvi, Noah Little🥰 🥰 🥰 🥰 🥰 ⏩ almost 300 attendees, almost 90% of relevancy ⏩ we spoke and solved cases about Onboarding, Churn, Churn again, Scaling CS, data and metrics in CS, aligning with Sales & Marketing, AI in CS, Value Realization ⏩ we played bingo, we had round tables, and once we made a raffle ⏩ we had big changes in our operations team - Anna S., Keith Thomas 🌏, Varvara Z., we still hope to see you on our events, as parents, wizards or guests💘 ⏩ this year we welcomed Alina Salnikova and Noah Little in our team; Alina helps with design and visuals, also with all tiny operations details (door signs, how we sit, how we navigate); Noah is our mentor, adviser and facilitator So, what will be next for us? 🔥 in 2025, we move to Customer Success Nordics and start hosting events in Sweden, Norway and Estonia (yes-yes, we know that Estonia is in Baltics, but it just goes this way). WE WILL NEED YOUR HELP to find like-minded people who would like to host cool parties and events 🔥 we open one more vertical: in addition to our traditional events, we launch quarterly events for Leadership. Direct invitation only. Limited seats. 🔥 and we promise, that we will create more AHA moments for you in 2025 at our events - top-notch content, best speakers, unicorns, real connections 🔥 no bullshit, no webinars, no remote automated matches - only real deal with real people in real business world. All around Customer Success because this is what we love 🔥we are a gateway for companies looking to connect with Nordic customers and establish a presence in the region Aaron, Alina, Maria, Noah 🤗 🤗 🤗 🤗

It's a wrap, guys! 2024 wrap for Customer Success events in Helsinki 👏 Last night, 28.11, we celebrated it with eSystems Nordic and our community 💜 So, what happened last night? ➡️ we tried out a new format of Round Tables - no speakers, no slides, solely CSMs, and three topics for facilitated discussions; ➡️ We saw from faces and felt from the atmosphere how people were happy to talk and engage with each other. P2P, person-to-person connection means even more in our AI era; ➡️ Big thanks to Aaron, Noah, Kim and Lucia for preparing Use Cases for the event and moderating our talks; ➡️ Big thanks to our Patron eSystems, to Reggie, Kim and Laura for hosting us and sponsoring the raffle! 😍 That was a pure surprise :) ➡️ Our congratulations to Kseniia for taking the main prize (champagne), and also to Annika and Noora Metsärinne for taking 2nd and 3rd prizes 🏆 🏆 👍 So, what will be next for us? at Customer Success-Helsinki we will continue to surprise you and prepare cool, curated, very relevant events, focusing on knowledge-sharing and P2P person-to-person connections. 🥳 Now we are taking a break until mid-January, we will post here some news once we have it. But let's enjoy a Festive Season! Let 2025 will bring us scaled growth, crazy opportunities, and real connections! Aaron, Alina, Maria, Noah. ❄️ ❄️ ❄️ ❄️ All pictures from last night will be here: https://lnkd.in/d7muD53h

Sweden! Alexandra is hiring at Quickchannel, don't miss it! 💜🥰

♥️ Introducing the Company and our Partner - eSystems Nordic. Big thanks to Reggie Rusan, Kim Sahlstedt and Laura Suomalainen for supporting our Community and creating our next Customer Success event together! 🎯 eSystems can help you with unprecedented digital transformation with low-code. We empower and enable our customers, including Planet, SYNLAB International, and Lapland Safaris, to quickly deliver amazing solutions that align with rapidly changing business demands and the leading low-code technologies Mendix, OutSystems, and Workato. 🤗 To know more about eSystems and how they help to their customers with digital transformation, please go to: https://lnkd.in/dunqzbGu ▶️ Next week we will talk at eSystems about AI and Prompt Engineering, how Sales and Customer Success align, and How we discover and present Value to our customers. Join 30+ other professionals for an interesting discussion! ▶️ ▶️ ▶️ Link to register: https://lnkd.in/dv9WSpAN Aaron, Alina, Maria, Noah ❄️ ❄️ ❄️ ❄️

This week if you are not at SaaSiest Stockholm, then you are at Slush Helsinki ❄ ❄ ❄ We know you are busy with real networking, so, we keep it short! See you next week 28.11 for moderated discussions about Customer Success in small groups, topics are: - Efficiency & Prompt engineering (AI) - Aaron - GTM alignment work with Sales & Marketing - Lucia & Kim - Value-based communication & Stakeholder management - Noah 🔥 A quick introduction for our facilitators 💜 💜 ➡ Noah Little - is a Canadian based in Finland (Noah, why not Thailand?.. or Miami?.. from cold to cold) - actual CSM with XX million USD in his book of business (two digits) - a consultant who helps CSMs land their next job - with no networking 👌 (hard work of applying and reviewing self-presented skills are there still) - result-oriented in everything he does 💪 ➡ Aaron Christopher Medina - Californian based in Helsinki, a true Finn by soul - humble and intelligent bookworm, he read all the books in his school library back then - successful CSM, alumni of Brella and Smartly - startup owner of AI services and products 😎 See you! Please register there, we have a few spots left: https://lnkd.in/dv9WSpAN 😊 😊 😊