Michael Oliver Ignacio, Inspiro’s VP for Information Security and Data Privacy, joined Contact Center Association of the Philippines' Learning Series as a panelist on “Balancing Act: Cybersecurity Best Practices for Business Continuity and Customer Trust.” He highlighted Inspiro and Infocom’s robust cyber resilience strategies, designed to safeguard operations and build customer trust in an era of increasing data security demands.
inspiro
Konsultasyon sa Outsourcing at Offshoring
Makati City, Metro Manila 13,032 tagasubaybay
Customer experience powered by technology, inspired by people.
Tungkol sa amin
A global CX outsourcing leader, Inspiro empowers smart, secure, seamless, scalable, and satisfying customer experience (CX) across a network of 58,000 BPO and customer champions in 100 strategic locations. With delivery operations in North and Latin America, Australia, and the Asia Pacific, Inspiro supports every stage of the customer lifecycle through next-generation CX solutions integrating strategy, people, innovation, and analytics. For over 20 years, we have served the CX requirements of the most demanding, fast-growing industries, including telecoms, retail and e-commerce, travel and hospitality, banking, fintech, media, mobility, healthcare, energy, and utilities. Inspiro is owned by Altius Link, Inc., a synergistic partnership between KDDI Corporation and Mitsui & Co., Ltd. This new company combines KDDI Evolva and Relia's expertise in contact centers, back-office operations, and information technology to create Japan's largest contact center by sales value. Altius Link aims to become a leading digital BPO and trusted partner to companies globally.
- Website
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https://inspiro.com
External na link para sa inspiro
- Industriya
- Konsultasyon sa Outsourcing at Offshoring
- Laki ng kompanya
- 10,001+ na mga empleyado
- Headquarters
- Makati City, Metro Manila
- Uri
- Privately Held
- Mga Specialty
- Intelligent Automation, Cloud CX Security, Customer Engagement, Analytics and Insights, Employee Experience, Customer Journey Mapping, CX Strategy Development, Omnichannel Experience Design, Curriculum Design and Training, Workforce Optimization, Omnichannel Customer Care, Inbound and Outbound Sales Support, Technical Support, Social Media CX, Customer Loyalty and Retention, Billing and Collection, Back-office Support
Mga Lokasyon
Mga empleyado sa inspiro
Mga update
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Ni-repost ito ni inspiro
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Philippine Airlines Head of Customer Experience, Mark Anthony Munsayac, MBA on Culture-Change During Transformation.
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The holiday season isn’t just about increasing sales; it’s also an excellent opportunity to build strong, lasting relationships with your customers. A smooth operation is essential to make the most of this busy time. How are you getting ready for the holiday rush? Read here: bit.ly/4gpenZm
The 2024 Festive Forecast
inspiro sa LinkedIn
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Ni-repost ito ni inspiro
Phygital CX: Key to Auto Dealership Success
Ef Favila sa LinkedIn
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Philippine Airlines Head of Customer Experience, Mark Anthony Munsayac, MBA on Keys to Transformation Success.
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Take a closer look at the key reasons why the Philippines stands out as a leader in customer experience, as shared by Peter Ryan, Principal Analyst at Ryan Strategic Advisory.
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Ni-repost ito ni inspiro
Future-Forward Feedback: How AI Can Make It Happen
Rommel Regino sa LinkedIn
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Discover how BPO expertise can help health insurance providers navigate the ever-changing regulations and meet customer expectations – essential for excelling in both compliance and customer experience. Read here: bit.ly/40hyDHq
How BPOs Help Ensure Healthy CX in Health Insurance - Inspiro
https://inspiro.com
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Embracing a phygital approach to CX in the automotive sales landscape is no longer optional – it’s essential. Discover how blending the best of digital convenience with the irreplaceable value of a personal touch can create unmatched customer satisfaction and drive success for your dealership. Read here: bit.ly/3UfltXA