Philippine Airlines Head of Customer Experience, Mark Anthony Munsayac, MBA on Keys to Transformation Success.
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[Happening Tomorrow] RSVP to boost your airline's retailing strategy now👉https://bit.ly/3Vsk5Ss Hear Accelya Group experts Barbara Moreno Mark McDonald and Oliver Gover discuss the keys to landing a great merchandizing approach using proven technology trusted by industry-leading airlines. Get insights on enhancing customer satisfaction, driving new revenue streams, and get ready to future-proof your airline business. #AirlineMerchanizing #Ancillaries #Webinar #AirlineProfessionals
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🌐 Airlines face the challenge of meeting customer expectations for personalized experiences while managing traditional pricing. PROS AI-powered Willingness-to-Pay model enables airlines to optimize profitability, improve customer experiences, and navigate the complexities of modern retailing through more accurate pricing and demand forecasting. Check out this article from Skift on how PROS is redefining airline revenue management ➡️ https://lnkd.in/g8rp38WR #AirlineRetail #PersonalizedPricing #RevenueManagement
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🌐 Airlines face the challenge of meeting customer expectations for personalized experiences while managing traditional pricing. PROS AI-powered Willingness-to-Pay model enables airlines to optimize profitability, improve customer experiences, and navigate the complexities of modern retailing through more accurate pricing and demand forecasting. Check out this article from Skift on how PROS is redefining airline revenue management ➡️ https://lnkd.in/eaAgQM-U #AirlineRetail #PersonalizedPricing #RevenueManagement
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Our client, an airline company, achieved a remarkable 12-𝗽𝗼𝗶𝗻𝘁 𝗶𝗻𝗰𝗿𝗲𝗮𝘀𝗲 in returning customers by adeptly 𝗰𝗼𝗻𝘃𝗲𝗿𝘁𝗶𝗻𝗴 𝗳𝗲𝗲𝗱𝗯𝗮𝗰𝗸 𝗶𝗻𝘁𝗼 𝗮𝗰𝘁𝗶𝗼𝗻𝗮𝗯𝗹𝗲 𝗶𝗻𝘀𝗶𝗴𝗵𝘁𝘀. This achievement stemmed from a keen understanding of their travelers' experiences and a proactive approach to solving issues. Here’s the journey they took to make this happen: • 𝗧𝗿𝗮𝗰𝗸𝗲𝗱 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀' 𝗷𝗼𝘂𝗿𝗻𝗲𝘆𝘀. • 𝗡𝗼𝘁𝗶𝗰𝗲𝗱 𝗱𝗿𝗼𝗽-𝗼𝗳𝗳𝘀 𝗮𝘁 𝗯𝘂𝘀𝘆 𝗮𝗶𝗿𝗽𝗼𝗿𝘁𝘀. • 𝗔𝗜 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻 𝘁𝗼 𝗶𝗱𝗲𝗻𝘁𝗶𝗳𝘆 𝗽𝗮𝗶𝗻 𝗽𝗼𝗶𝗻𝘁𝘀. • 𝗧𝗵𝗲 𝗿𝗼𝗼𝘁 𝗰𝗮𝘂𝘀𝗲 ? - 40% 𝗳𝗮𝗰𝗲𝗱 𝗳𝗼𝗼𝗱 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝗺𝗶𝘅-𝘂𝗽𝘀. • 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻: 𝗣𝗿𝗲-𝗯𝗼𝗮𝗿𝗱𝗶𝗻𝗴 𝗺𝗲𝗮𝗹 𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝘆; 𝗿𝗲𝗰𝘁𝗶𝗳𝗶𝗲𝗱 𝗺𝗶𝘅-𝘂𝗽𝘀 𝗯𝗲𝗳𝗼𝗿𝗲 𝘁𝗮𝗸𝗲-𝗼𝗳𝗳. This strategic move didn't just solve a logistical problem; it showed the company's deep commitment to listening and improving the customer experience. At Numr, we believe in the power of feedback—not as mere comments, but as a goldmine of insights waiting to be acted upon. Our approach involves: • 𝗧𝗿𝗮𝗰𝗸 𝗷𝗼𝘂𝗿𝗻𝗲𝘆𝘀 𝘁𝗼 𝗶𝗱𝗲𝗻𝘁𝗶𝗳𝘆 𝗶𝘀𝘀𝘂𝗲𝘀. • 𝗟𝗲𝘃𝗲𝗿𝗮𝗴𝗲 𝗔𝗜 𝗳𝗼𝗿 𝗽𝗿𝗲𝗱𝗶𝗰𝘁𝗶𝘃𝗲 𝗶𝗻𝘀𝗶𝗴𝗵𝘁𝘀. • 𝗖𝗿𝗲𝗮𝘁𝗲 𝘀𝘄𝗶𝗳𝘁, 𝘁𝗮𝗿𝗴𝗲𝘁𝗲𝗱 𝗿𝗲𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻 𝗽𝗹𝗮𝗻𝘀. • 𝗘𝗻𝘀𝘂𝗿𝗲 𝗶𝗺𝗽𝗮𝗰𝘁 𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝗼𝗻𝗴𝗼𝗶𝗻𝗴 𝗮𝗱𝗮𝗽𝘁𝗮𝘁𝗶𝗼𝗻 By transforming feedback into actionable insights, we're not just solving problems; we're building stronger, lasting relationships between businesses and their customers, leading to growth and loyalty that stands the test of time. #numr #AIconversations #customerjourney #CX
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Witnessing our clients' success stories is always a highlight. This story about how we helped an airline turn challenges into triumphs is no exception! Check out the journey below. #CustomerExperience #Innovation #Airlines
Our client, an airline company, achieved a remarkable 12-𝗽𝗼𝗶𝗻𝘁 𝗶𝗻𝗰𝗿𝗲𝗮𝘀𝗲 in returning customers by adeptly 𝗰𝗼𝗻𝘃𝗲𝗿𝘁𝗶𝗻𝗴 𝗳𝗲𝗲𝗱𝗯𝗮𝗰𝗸 𝗶𝗻𝘁𝗼 𝗮𝗰𝘁𝗶𝗼𝗻𝗮𝗯𝗹𝗲 𝗶𝗻𝘀𝗶𝗴𝗵𝘁𝘀. This achievement stemmed from a keen understanding of their travelers' experiences and a proactive approach to solving issues. Here’s the journey they took to make this happen: • 𝗧𝗿𝗮𝗰𝗸𝗲𝗱 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀' 𝗷𝗼𝘂𝗿𝗻𝗲𝘆𝘀. • 𝗡𝗼𝘁𝗶𝗰𝗲𝗱 𝗱𝗿𝗼𝗽-𝗼𝗳𝗳𝘀 𝗮𝘁 𝗯𝘂𝘀𝘆 𝗮𝗶𝗿𝗽𝗼𝗿𝘁𝘀. • 𝗔𝗜 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻 𝘁𝗼 𝗶𝗱𝗲𝗻𝘁𝗶𝗳𝘆 𝗽𝗮𝗶𝗻 𝗽𝗼𝗶𝗻𝘁𝘀. • 𝗧𝗵𝗲 𝗿𝗼𝗼𝘁 𝗰𝗮𝘂𝘀𝗲 ? - 40% 𝗳𝗮𝗰𝗲𝗱 𝗳𝗼𝗼𝗱 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝗺𝗶𝘅-𝘂𝗽𝘀. • 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻: 𝗣𝗿𝗲-𝗯𝗼𝗮𝗿𝗱𝗶𝗻𝗴 𝗺𝗲𝗮𝗹 𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝘆; 𝗿𝗲𝗰𝘁𝗶𝗳𝗶𝗲𝗱 𝗺𝗶𝘅-𝘂𝗽𝘀 𝗯𝗲𝗳𝗼𝗿𝗲 𝘁𝗮𝗸𝗲-𝗼𝗳𝗳. This strategic move didn't just solve a logistical problem; it showed the company's deep commitment to listening and improving the customer experience. At Numr, we believe in the power of feedback—not as mere comments, but as a goldmine of insights waiting to be acted upon. Our approach involves: • 𝗧𝗿𝗮𝗰𝗸 𝗷𝗼𝘂𝗿𝗻𝗲𝘆𝘀 𝘁𝗼 𝗶𝗱𝗲𝗻𝘁𝗶𝗳𝘆 𝗶𝘀𝘀𝘂𝗲𝘀. • 𝗟𝗲𝘃𝗲𝗿𝗮𝗴𝗲 𝗔𝗜 𝗳𝗼𝗿 𝗽𝗿𝗲𝗱𝗶𝗰𝘁𝗶𝘃𝗲 𝗶𝗻𝘀𝗶𝗴𝗵𝘁𝘀. • 𝗖𝗿𝗲𝗮𝘁𝗲 𝘀𝘄𝗶𝗳𝘁, 𝘁𝗮𝗿𝗴𝗲𝘁𝗲𝗱 𝗿𝗲𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻 𝗽𝗹𝗮𝗻𝘀. • 𝗘𝗻𝘀𝘂𝗿𝗲 𝗶𝗺𝗽𝗮𝗰𝘁 𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝗼𝗻𝗴𝗼𝗶𝗻𝗴 𝗮𝗱𝗮𝗽𝘁𝗮𝘁𝗶𝗼𝗻 By transforming feedback into actionable insights, we're not just solving problems; we're building stronger, lasting relationships between businesses and their customers, leading to growth and loyalty that stands the test of time. #numr #AIconversations #customerjourney #CX
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Helping organizations optimize their pricing and sales strategies using data-driven insights | Building trusted partnerships with key decision-makers and influencers | Unlock the full potential of AI-driven solutions
🌐 Airlines face the challenge of meeting customer expectations for personalized experiences while managing traditional pricing. PROS AI-powered Willingness-to-Pay model enables airlines to optimize profitability, improve customer experiences, and navigate the complexities of modern retailing through more accurate pricing and demand forecasting. Check out this article from Skift on how PROS is redefining airline revenue management ➡️ https://lnkd.in/eQQ8Ry72 #AirlineRetail #PersonalizedPricing #RevenueManagement
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Senior Partner bei Porsche Consulting, Global Head of Practice Brand & Sales | Office Lead Stuttgart Airport
In today’s competitive aviation landscape, exceptional customer experiences are vital for fostering loyalty and driving profitability. Discover how we help airlines soar above the competition with these four strategic building blocks designed to exceed customer expectations and delight passengers. #customerexperience #brandandsales #aviation
In today's competitive aviation industry, exceptional customer experiences are paramount to foster loyalty, differentiation in a competitive market, and ultimately drive profitability. ✈ Customer satisfaction indices of airlines are steadily converging and have remained at a constant level during recent years. How can airlines elevate their customer experiences to new heights and stand out in crowded skies? Porsche Consulting has identified four essential building blocks for airlines to not only meet but exceed customer expectations: 🛫 Strategically plan for and measure customer excitement: Strategically plan "wow moments" along the passenger journey and specifically measure customer excitement at crucial touchpoints. Understanding what truly delights passengers allows airlines to continuously refine and elevate their customer experience. 🛫 Leverage data-driven insights for personalization: Embrace the power of data to personalize every step of the passenger experience. By harnessing insights into customer preferences and behaviors, airlines can anticipate needs and deliver tailored experiences from booking to post-flight follow-up. 🛫 Create a winning ecosystem: Seamlessly integrate value-adding services along the passenger's journey before, during and after a flight; establish the brand as a strategic decision factor for partner selection. 🛫 Empower customer service to become brand ambassadors: Enable employees to resolve issues in a way aligned with the brand values of the airline so they can deliver consistent, exceptional service at every interaction, from check-in to baggage claim. #CustomerExperience #CustomerService #CustomerSuccess #Aviation #AviationIndustry
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Watch Ursula Silling (CEO) and David Turton (CTO) at the World Aviation Festival 2024, as they explore the key role of digital transformation in the airline industry. In this insightful presentation, they discuss the evolving expectations of travellers and the necessity of providing a seamless digital experience to build customer trust and loyalty. They also explain what airlines can learn from successful brands like Deliveroo and Uber, focusing on personalisation and convenience. Hear about the importance of creating a culture of experimentation, leveraging technology to enhance customer journeys, and promoting collaboration with customers. #airlineindustry #customercentric #digitaltransformation
Streamline Airline Digital Transformation: Insights for Boosting Sales & Customer Satisfaction
https://www.youtube.com/
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In today's aviation industry, delivering exceptional customer experiences is key to fostering loyalty and boosting profitability. ✈️ Discover the four strategic building blocks that can help airlines not just meet but exceed customer expectations, setting them apart in a competitive market.
In today's competitive aviation industry, exceptional customer experiences are paramount to foster loyalty, differentiation in a competitive market, and ultimately drive profitability. ✈ Customer satisfaction indices of airlines are steadily converging and have remained at a constant level during recent years. How can airlines elevate their customer experiences to new heights and stand out in crowded skies? Porsche Consulting has identified four essential building blocks for airlines to not only meet but exceed customer expectations: 🛫 Strategically plan for and measure customer excitement: Strategically plan "wow moments" along the passenger journey and specifically measure customer excitement at crucial touchpoints. Understanding what truly delights passengers allows airlines to continuously refine and elevate their customer experience. 🛫 Leverage data-driven insights for personalization: Embrace the power of data to personalize every step of the passenger experience. By harnessing insights into customer preferences and behaviors, airlines can anticipate needs and deliver tailored experiences from booking to post-flight follow-up. 🛫 Create a winning ecosystem: Seamlessly integrate value-adding services along the passenger's journey before, during and after a flight; establish the brand as a strategic decision factor for partner selection. 🛫 Empower customer service to become brand ambassadors: Enable employees to resolve issues in a way aligned with the brand values of the airline so they can deliver consistent, exceptional service at every interaction, from check-in to baggage claim. #CustomerExperience #CustomerService #CustomerSuccess #Aviation #AviationIndustry
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Airlines can accelerate their transition to modern retail by adopting dynamic pricing, enhancing personalization, and streamlining the customer journey. The shift from traditional models to agile, data-driven practices could unlock substantial revenue potential and improve customer satisfaction. However, achieving this will require significant investment in digital infrastructure, collaboration with industry partners, and a commitment to long-term transformation. The future of airline retail is about creating seamless, personalized experiences. More on BCG’s insights here #AirlineIndustry #DigitalTransformation #RetailInnovation #CustomerExperience #FutureOfTravel #DataDriven #Aviation #Personalization #CustomerJourney #BusinessTransformation
