Zestt Consulting

Zestt Coaching tip #4 - Sick days. Hi there! Tamara here, straying from our usual video format for this tip. I’m currently on a regional Victorian train with patchy Wi-Fi, so it’s a written post today. (And train travel makes me nostalgic, so this one's a bit on the story-heavy side!) But if you're interested in a more effective approach to managing sick days, read on my friend. Friday night is family movie night in our house, and we love revisiting classics from the '80s, '90s, and early 2000s. Last week’s pick was Erin Brockovich. More swearing (by Erin) than I remembered (not ideal for my 11-year-old son’s ears!), but the powerful message of resilience, empathy, and standing up for what’s right, made it all worth it. There’s a scene where Erin, visibly unwell and contagious, keeps pushing through at work—a hallmark of dedication in the early '90s. My husband and I both commented that you wouldn't see that today! These days, that behavior would be seen as inappropriate and inconsiderate to your colleagues. A big shift! The reaction from others when you are sick at work has transformed in our post-pandemic world. Even my son feels self-conscious about coughing in class, worried it might get him sent home! So, what does this shift mean for managing sick days at work? I don’t have hard data on hand, but I’d bet my firstborn that total sick days across office-based businesses are higher now than they were in the '90s—or even five years ago. And that’s a productivity problem. So how can we address it? Well (finally) here's the Tip! Offer two kinds of “sick days” to your employees: 1. Sick-sick: You can’t work, so you take leave. 2. Work-from-home sick: You might be contagious or just a bit under the weather. You’re well enough to be productive but prefer to work from home to avoid spreading germs. Simple, but proven to be very effective. Give it a go! #sickleave #wfm #financialadvice #coachingtip

Adviser capacity seems to be a topic hotter than a seat at a Taylor Swift concert—but is it something we're measuring fairly? Tamara Morey from Zestt Consulting finds there is a truer indicator of capacity than the commonly-held notion that it equals one's existing client base. So, what is it? TNT Group #FinancialAdvice #Capacity #Efficiency #SupportStaff

Zestt coaching tip #3 - Look for a new approach to yield a different result. Sometimes a fresh perspective (or in our case, a fresh coat of paint) is all takes to open up new opportunities and different results! #businesscoaching #adviceefficiency #passionproject Tanya Higgins

Zestt Coaching tip #2 - Think Differently when you Recruit! Recruitment challenges can really hinder business growth. So here are 3 things you could do differently when you recruit. #financialadvice #recruitment #flexiblework #thinkdifferently

Welcome to our weekly coaching tip series! This week's tip is to remember that people are now valuing TIME more than anything else. And that includes your team! What will you do about that? #productivity #adviceefficiency #financialadvice #time

We love a slick process at Zestt. At the core of our process improvement work are three words: Eliminate, Delegate, Automate. It's this simple process we use to assess each step of a process or workflow. ✨ Eliminate – Is the task still necessary? Can it be combined with another step to reduce redundancy? We always start by assessing if a step is still required to avoid wasting time on outdated processes. 👥 Delegate – Is the right person handling this task? Sometimes, reallocating responsibilities to a team member with better skills or outsourcing can lead to faster, higher-quality results and free up capacity in your revenue generating team members. 🤖 Automate – Can technology reduce or completely remove the need for human involvement? By automating repetitive or time-consuming tasks, we free up valuable capacity and make the work smoother. At Zestt, our goal is to help practices become leaner, more productive, and focused on what truly matters. If you're ready to streamline your operations, let’s talk about how this approach can work for you. #businessstrategy #efficiency #automation #delegation #consulting #ZesttConsulting #processoptimization #financialadvice

A key focus of our work at Zestt is helping practices increase adviser capacity. With an industry average of just 140 client relationships per adviser, this has become a somewhat acceptable state. But in fact, there is a lot of money being left on the table and clients left on the street (to put it bluntly). What's stopping your advisers from reaching 200 relationships, without working extra hours? The solution might be closer than you think. #financialadvice #growthstrategy #thinkdifferently #advisercapacity #capacityconundrum

“Leaders greatly benefit from having visibility over practice operations and a mechanism to track, measure and reward individual efforts.” How do you measure and reward individual efforts in your business? The carrot is a far greater motivator than the stick! Reach out to Zestt to talk about designing a tailored incentive program for your team. 🥕 #productivity #kpi #carrotnotstick

Who is Zestt? With many years of industry experience, Zestt lead consultants Tanya Higgins and Tamara Morey, have held roles such as financial adviser, practice manager, efficiency coach and advice practice owners. Together, they co-founded leading Australian Financial Advice Outsourcing business, TNT Advisor Solutions and have many award nominations under their belts for creating outstanding work environments and enviable team cultures. When it comes to getting more out of your people, these two know what they’re doing! Connect with Zestt today to schedule a chat 😀

ZESTT CONSULTING HAS ARRIVED! Welcome to Zestt Consulting – the coaching service that is shaking up our profession and building the advice practice of the future! 💡 At Zestt, we’re passionate about making your operations smoother, smarter, and more cost-effective, while empowering your team to reach their full potential. With our expert coaches by your side, we’ll help you supercharge productivity, increase capacity, and foster a connected, high-performing workplace culture. If you're ready to create room for growth supported by a thriving team, now is the time to act! Let's connect. 🤝 #ZesttConsulting #BusinessConsulting #GrowthStrategy #Innovation #FutureFocused #NewBeginnings TNT Group