Lawelawe Technology Services’ Post

#hiring *Service Desk Specialist*, Huntsville, *United States*, fulltime #opentowork #jobs #jobseekers #careers #Huntsvillejobs #Alabamajobs #ITCommunications *To Apply -->*: https://lnkd.in/gFXPJvBm Service Desk SpecialistHuntsville, AL - OnsiteTOP SECRET CLEARANCE REQUIREDExciting new role open working on a project with the FBI! We are looking for a service desk professional with a Top Secret clearance and exceptional communication/troubleshooting skills!Job DescriptionInstalls, changes, and repairs moderately complex problems of personal computer hardware and software systems and provides technical assistance and training to system users. Answers inquiries concerning systems operation; diagnoses system hardware, software, and operator problems; and recommends or performs remedial actions to correct problems based on knowledge of system operation. Provides support to end users on a variety of issues.Identifies, researches, and resolves technical problems.Responds to telephone calls, email, and personnel requests for technical support.Documents, tracks, and monitors the problem to ensure a timely resolution. Ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved appropriately.Serves as the first point of contact for troubleshooting hardware/software PC and printer problems.Collaborates with team members to resolve information technology issues and implement process improvements.Assists in the development of training materials and procedures, or trains users in the proper use of hardware or software. Minimum QualificationsAssociate's degree.5 years of experience Other Job Specific SkillsMust have strong communication skills (written, verbal, and listening) and be able to effectively communicate and grasp technical issues and work with clients.Knowledge of assigned hardware and/or software products required.Requires working knowledge of personal computers and peripherals.Stays up to date technically and applies new knowledge to job.Understands how systems should work and how changes in conditions, operations, and the environment may affect outcomes.Knowledge of principles and processes for providing customer and personal services to include customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Actively looks for ways to help people in the most efficient manner.Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Understands the implications of new information for both current and future problem-solving and decision-making.

DVA is not associated with this job opportunity. Level 2 IT Technician – Managed Service Provider (MSP) Help Desk, USA https://lnkd.in/grUjHSbz Key Responsibilities: Provide Level 1 and 2 support for Windows PC and Mac desktop environments, resolving technical issues. Manage and support AWS Servers, Azure, Office 365, and Google Workspace environments. Utilize and manage tools such as NinjaRMM, Malwarebytes Endpoint Protection, DattoRMM, Datto Backup, Kaseya365, Axcient ThreatLocker, Blackpoint, CyberRocket and more. Assist with configuring and maintaining servers, networks, and cybersecurity protocols. Document processes and create knowledge base articles as you learn and implement new solutions. Collaborate effectively in a virtual office environment, participating in team meetings and projects. Use RepairShopr Ticketing System to manage and track support requests, ensuring timely resolution. #business #entrepreneurship #leadership #strategy #innovation #growth #success #management #marketing #sales #finance #productivity #networking #professionaldevelopment #career #teamwork #startup #smallbusiness #digitalmarketing #branding #customerexperience #technology #economy #investing #consulting #entrepreneurmindset #leadershipdevelopment #businessowner #worklifebalance #corporateculture

Can a L1 Service Desk Role Fast-Track Your IT Career Skills? Answers: https://lnkd.in/g_NrNEYy #ServiceDesk #CareerGrowth #ITSkills Hey everyone! 😊 I'm curious to hear your experiences with Service Desk L1 jobs. Have you found yourself in a position where you not only tackled daily tasks but also picked up some valuable skills that helped you level up in your career? Here are a few areas I’ve been thinking about that could really boost your skills on the job: Enterprise Networks: Understanding how networks operate can be a game-changer. VLANs and Switches: These components are crucial for managing data traffic efficiently. IPv4 vs IPv6: Knowing the difference between these two can greatly enhance your troubleshooting skills. Security Measures: It's essential to know how to protect your systems from threats. Scripting: Learning some basic scripting can automate tasks and streamline processes. Endpoint Configuration Managers: Managing devices effectively is key in any IT environment. Imagine being able to learn these things right at your job instead of having to do it in your spare time! It can make such a difference in your professional development a...

Can a L1 Service Desk Role Fast-Track Your IT Career Skills? Answers: https://lnkd.in/ganp7Jpn #ServiceDesk #CareerGrowth #ITSkills Hey everyone! 😊 I'm curious to hear your experiences with Service Desk L1 jobs. Have you found yourself in a position where you not only tackled daily tasks but also picked up some valuable skills that helped you level up in your career? Here are a few areas I’ve been thinking about that could really boost your skills on the job: Enterprise Networks: Understanding how networks operate can be a game-changer. VLANs and Switches: These components are crucial for managing data traffic efficiently. IPv4 vs IPv6: Knowing the difference between these two can greatly enhance your troubleshooting skills. Security Measures: It's essential to know how to protect your systems from threats. Scripting: Learning some basic scripting can automate tasks and streamline processes. Endpoint Configuration Managers: Managing devices effectively is key in any IT environment. Imagine being able to learn these things right at your job instead of having to do it in your spare time! It can make such a difference in your professional development a...

Are you looking to hire a System Administrator or a System Engineer? It can be a difficult choice, as the two roles have a lot of similarities - but also some key differences. Demand has grown for a variety of professions in the ever-expanding field of information technology, including systems administrators, engineers, and architects. Even though each of them calls for a distinct set of abilities to support distinct capabilities, their daily tasks frequently overlap, particularly in smaller businesses where the three aren't always distinguished from one another. Despite having different job descriptions, the terms "systems engineer" and "systems administrator" in particular are frequently used synonymously. In this blog post, we'll delve into the nuances of each role, highlighting their unique characteristics, and exploring how they collaborate to ensure the efficient functioning of complex systems. #recruiting #systemsadministrators #systemengineers

I have had a lot of honest conversations with candidates recently around the state of the market and what it means for them. Some candidates were referred to me, others have worked with us in the past and then there are those that have applied for new opportunities. The crux of it is, the market is candidate heavy at the moment. As employers, we once again find ourselves a bit spoilt for choice after having previously worked to the demands of candidates and what they want. This has meant when speaking with some candidates, their expectations for salary/hourly rates is through the roof... Like the market this will shift and we will hopefully find ourselves back at a happy (and reasonable) medium - soon. While the market is candidate heavy, it is still nice to see some awesome opportunities coming through from our clients. They're getting the pick of the bunch at the moment too - now is a great time to hire! For those in the market, its tough. No rainbows and butterflies are going to sugarcoat that. Hang in there, it will shift. You will find yourself with multiple opportunities on the table and decisions to be made. Be reasonable in your expectations while also retaining your worth so you don't cancel yourself out of opportunities. While you're at it, check out the roles below and get in touch with the team if any of them sound like a bit of you! All the best 😊 #recruitment #hiringnow #toughmarket #ITopportunities

🌐 Network Administrator vs. System Administrator 🖥️ Ever wondered about the difference between these two crucial roles in IT? Here's a quick breakdown: 🔹 Network Administrator: Manages and maintains an organization's network infrastructure. They oversee network components like routers, switches, and firewalls to ensure smooth communication and connectivity. 🔹 System Administrator: Focuses on managing and maintaining computer systems, including servers, operating systems, and software applications. They handle the day-to-day operations, troubleshooting, and security of IT systems. While both roles are essential for keeping businesses running efficiently, they each have distinct responsibilities tailored to different aspects of IT infrastructure. Understanding these differences can help clarify career paths and responsibilities in the tech industry. #ITAdmin #NetworkAdmin #SysAdmin #TechCareers #ITInfrastructure

📈 The Growth Path for Help Desk Technicians Starting on the Help Desk can lead to so many exciting opportunities in IT. From systems administration to cybersecurity and beyond, the foundational skills we gain in troubleshooting, communication, and customer service can set the stage for future career growth. What’s your next step in your IT career? #CareerGrowth #ITSupport #HelpDeskPathways #TechCareers

As an infrastructure analyst/tech support engineer, one of the greatest disappointments in work is being unable to resolve a users' IT issue that stops them from continuing their work at first level. Clients who have important meetings/work to do soon will be easily frustrated by such unexpected issues. In these situations, the role of a support engineer becomes critical. Analysts should try all possible ways to find some backup option for users to continue some work.(For e.g.: If a company laptop is dead, help them setup teams/outlook on their phone/other devices so that they can attend important meetings or view important emails). Once escalation is done, proper communication should be given to next level teams handling the issue to make things faster if the user needs a fix ASAP. Some users might be annoyed by the fact that they need to contact their manager to inform them about these unable to work IT issues. In this situation, too, the analyst can become helpful by sending a short email to their manager giving them a very brief idea about the issue the user is facing, the present status of the case and steps taken to fix the problem soon. #customersatisfaction #supportengineer

DVA is not associated with this job post. Site Reliability Engineer https://lnkd.in/g4NavPXU UK - Remote What you'll get to do... Design, build, and maintain our Linux-based infrastructure Ensure the reliability, availability, and performance of our systems Collaborate with our development team to ensure that our infrastructure meets the needs of our applications Monitor system performance and proactively identify and resolve issues Automate common tasks and processes to streamline operations Contribute to the development of our operational best practices and standards Participate in on-call rotations to provide 24/7 support for our systems... #recruiting #nowhiring #hiring #jobs #jobsearch #job #recruitment #careers #recruiting #hiringnow #employment #career #jobseekers #jobopening #work #jobhunt #resume #jobopportunity #applynow #jobsearching #jobseeker #hr #staffing #jobshiring #cfbr #jobinterview #vacancy #recruiter #jobalert #business #joinourteam