Point Heard’s Post

While the term might be new, customers we interview about their experiences with our clients' products and services are highly aware of the issue. In fact, it's the primary reason they cite for discontinuing their use. These are the customers that don't complain, they just quietly stop using their products and services. Understanding how your customers think and feel has never been more important.

Did you know? One of our most impactful strategies at Differly is helping organizations build fanatical customer loyalty. It's not just about customer service—it's about creating seamless experiences that drive sustainable growth. Ready to transform your customer experience? Let's talk. 🌐 www.differly.com #CustomerExperience #BusinessGrowth #Innovation #CustomerLoyalty

Ready to create a 5-star customer experience? 🚀 Transform your service-based business today! 🚀💫Transform Your Service-Based Business with a 5-Star Customer Journey💫 ⚡Episode 4 is now live go check it out. Link in bio 📥 #customerjourney #businessgrowth #soulalignedbusiness #5starreviews #energyhealing #businesscoaching #successthroughspirit #mindfulmarketing #intuitiveleadership #psychicstrategy

Collecting postal codes is a game-changer for understanding your customers and enhancing your business strategies. Postal codes provide critical information that drives growth and improves customer experiences. Embrace this powerful tool to transform your business!

Creating a positive customer service experience is essential to driving business growth. The issue: Service channel silos often lead to disconnected experiences. Start by breaking down channel silos to create a seamless customer journey ➡️ https://gtnr.it/49vaAaL #GartnerCSS #CustomerService #CustomerServiceExperience

#DidYouKnowThis ? 68% of consumers say they are willing to pay more for products and services from a brand that offers good customer service experiences. 🌟 Elevate your customer experience and watch your business thrive! Source: Help Scout #icallify #CallCenterSoftware #didyouknow #CustomerService #CustomerExperience #BusinessSuccess

Customer centricity is key to sustainable growth. 🌟 Our SVP Customer Experience, Jim Turner, explains why you can't effectively scale without building a strong infrastructure around customer needs. Watch the full discussion here: https://bit.ly/4cZOz49 #customersuccess #growth #efficiency #exclaimeremail

CUSTOMER SERVICE TREND Businesses are prioritizing customer experiences. Since customers have more power over the buying process, more businesses prioritize customer experience over other acquisition strategies. In fact, 63% of companies are spending more time prioritizing the customer experience. #ShoppersInc #CustomerService #CustomerServiceTrend #CustomerExperiences #PrioritizeCustomerExperience

Feeling overwhelmed by the constant juggling between tools? 71% of customer service reps agree! Let's talk about how we can streamline communication and deliver exceptional customer experiences. #CustomerService #Communication #CustomerExperience

Wish you could improve your team's customer service? Have you recently mapped out each of the different customer touchpoints and identified how to better deliver each one? We are planning to offer a Customer Experience Excellence course this fall, led by world-class business facilitator Greg Zirkle. Stay tuned for details! #bjuscope #trainingprograms #customerexperience #businesslearning