Chris Lees’ Post

Really interesting report here for Housing Professionals - link to full report   https://lnkd.in/ePx5EXK3 

This article by Housing Executive Magazine highlights how data is vital for improving service quality and future-proofing operations. It also shows how housing providers are often overwhelmed with data and have inadequate data quality approaches, while also facing technology barriers. Managed Services - https://lnkd.in/gc-SU_Gb Our dedicated Managed Services team make the vast data and reporting capabilities of our system more accessible for our clients regardless of size. We create meaningful reports and follow your processes to become part of your team tackling the issues within your property portfolios. #socialhousing #managedservices #iot

It's exciting to imagine how relationships between software suppliers and housing providers might be strengthened by these new demands. If systems and processes align, then good data quality can naturally follow. A lot of data quality work is around picking up the pieces which are results of this poor alignment!

New #TenantSatisfactionMeasures data shows only 58.9% of tenants feel that their landlord listens to their views (a report published by Housemark this week). We can help housing providers to improve communication, listen to residents, and take action with Civica Community Engage. The digital engagement platform makes it simple to communicate and engage with customers. You can quickly build websites, create effective surveys, and analyse real-time data to inform your decision-making and service delivery. Speak to the team at #Housing24, stand D16 about how our software will help you. Not at the event, find out more here: https://lnkd.in/gWJcxE2g #Tech #CustomerSatisfaction #TSM #Housing #Cx

Resident experience has changed. Today’s consumers expect the same seamless digital experiences in rental management they get while banking, ordering takeout or hailing a cab. Property managers must use resident-facing technology to stand out in a competitive rental market. These areas are ripe for digitization: 🏠 Move-in tasks like signing a lease, paying a security deposit and setting up utilities 💳 Rent payment and financial services ✉️ Communication between residents and property managers I delve into each of these areas in my article for @HousingWire. Check it out, and let me know in the comments where else you’re seeing resident-facing tech make an impact. https://lnkd.in/gsqPSr9J #realestate #propertymanagement #proptech

Resident experience is defined by human relationships, but technology plays an important role. Property managers can lean into seamless digital experiences to: ✅ attract residents ✅ drive retention and  ✅ stand out in a competitive market. Our own Matthew Kaddatz wrote about this topic for HousingWire. Read the article for insights into how the right tech can ease everything from resident move-in to communication. #realestate #residentexperience

📊 The Rise of Algorithmic Tenant Referencing in England’s Private Rented Sector 🏠 In England’s private rental sector, tenant referencing is rapidly evolving, with data and automation taking centre stage. Professor Alison Wallace and her team examine the rise of algorithmic tenant referencing and its impact on privacy, fairness, and access to housing. These tools promise efficiency but raise critical concerns: 📊 How do they handle complex tenant situations, like non-standard employment or limited credit histories? 🤔 Are we trading human judgment for rigid, exclusionary models? 💡 Can new approaches like Open Banking genuinely promote inclusion — or do they create new challenges? Explore these pressing questions and more in their latest blog, based on findings from the Code Encounters research project. 🔗 Read the blog and find the link to the full report: https://lnkd.in/exQsgnHa #HousingResearch #TenantReferencing #PropTech #PrivateRentedSector #DigitalHousing #AlgorithmicBias

How to Create Frictionless Customer Service for Housing Associations: Housing associations need a complete view of each customer to provide the best service for tenants. With siloed data in separate systems, it's hard to get the full picture, leading to frustrating delays when tenants' issues arise. Our CXM-360 software centralises all your customer information into one easy-to-access platform. This gives housing associations a 360-degree view of each tenant. When a repair request comes in, your agents have the full context right at their fingertips. Issues can be rapidly resolved with streamlined workflows across departments. Tenants also have direct access to report any concerns through their online portal. By removing friction from customer service, we help housing associations be truly tenant-centric. The key is bringing everything together in one place. What benefits have you seen from unified systems at your organisation? Let us know in the comments 👇 #CustomerExperience #SocialHousing #HousingAssociation

Are you facing challenges with unclean data in your housing management? In this article, we will explore the importance of clean data, discuss how it can improve operational efficiency, support informed decision-making, and enhance customer experiences in the social housing sector 📊🏡 Read the article here 👉🏼 https://lnkd.in/dXbwM8HX #socialhousing #ukhousing #ipropertycloud #microsoftpartner #socialhousing #ipropertycloud  #CRM #assetmanagement #housingmanagement  #DigitalContactCentrePlatform  #powerplatform #microsoft

Struggling with Tenant Satisfaction Measures? 💡 🔍 Elevate your data accuracy and regulatory compliance with our consultancy expertise. Learn how we can help you to streamline your TSM reporting, ensuring alignment with the Regulator of Social Housing requirements. Don't let data challenges hold you back 🚀 Please get in touch if you would like assistance with your data dilemma 🏡  #ukhousing #housing #housingtech #proptech #socialhousing #housingevent #techevent #housingassociations #datamanagement #data