3C Consultants’ Post

Following Housing 2024, a number of important topics were highlighted, including organisations' concerns over the submission of TSMs. If your organisation would like independent help and assurance, please read the following article to find out how 3C is helping our customers 🏡   Make sure to view the article for more details and insights! 👇 #Housing2024 #TSM #DataManagement #SocialHousing #ukhousing #housing #housingassociations #datamanagement #data

Housemark presented at Housing 24 on their recent Tenant Satisfaction survey. For the 5th consecutive year satisfaction is down, from over 80% at the start, to now 69%. There is a real need for the sector to address this, using the information they hold on customers to enhance the services they offer them. As the Ombudsman has said ‘Better use of data is the closest thing the sector has to a silver bullit’. The attached provides details as to how 3C might be able to help. #data #socialhousing #governance

📊 Boost Tenant Satisfaction with Data-Driven Property Management! 🏠✨ In our latest blog, we share powerful strategies to enhance tenant satisfaction using data analytics. From predictive maintenance to personalized communication, these insights will help you keep your tenants happy and your properties thriving! ➡️ https://pma.sh/x5rb7Rfe What’s your top tip for keeping tenants satisfied? Share in the comments below! 👇 Schedule a call with a team member using the following link to learn more about the topic! ➡️ https://lnkd.in/gCywpusT Got a question? Contact us today to learn more! 📩 info@keyrenterokc.com 🌐 https://lnkd.in/gFDQXbXK ☎️ (405) 454-7000 #Keyrenter #OKC #PropertyManagement #TenantSatisfaction #DataDriven

Unlock the power of data with our dashboard and reporting feature. Gain valuable information about your residential properties and effortlessly generate reports to make informed decisions that drive success. #propertymanagementsoftware

The Challenges of Traditional Service Charge Management Many housing associations still use fragmented systems - primarily Excel spreadsheets - for managing service charges. While spreadsheets have been the go-to tool for decades, they introduce significant challenges, particularly for large and complex organisations. Let's outline some of the challenges of this... 🟪 Data silos: Spreadsheets typically operate in isolation from other systems, such as asset management, repairs management and or finance tools. As a result, housing associations struggle with keeping data accurate and up to date across multiple systems, this also increases the risk of inaccuracies, non-compliance, and regulatory problems. 🟪 Inaccuracy and errors: Human error is a constant risk with manual data entry. Something as simple as a misplaced decimal point or incorrect formula can cause discrepancies, which can then spiral into larger financial issues over time. 🟪 Time-consuming: Spreadsheet-based service charge management is often slow and labour-intensive. It takes considerable time to compile, cross-check, and verify data, meaning adjustments or budget updates are delayed. 🟪 Lack of governance: Without automated workflows or approval processes, it is difficult to ensure proper oversight. There is often no formal process for managers to review calculations before they are sent to tenants, which can lead to costly mistakes. 🟪 Compliance risks: Disconnected spreadsheets and manual processes make it hard for housing associations to stay compliant with regulations, leading to increased risk of tenant complaints, referrals to the ombudsman, or scrutiny from regulatory bodies. In the worst cases, these inefficiencies and errors result in financial shortfalls, where housing associations are unable to recover the full cost of services provided to tenants. For some organisations, this can amount to millions of pounds in lost revenue—money that could have been reinvested into the housing stock or community services. Implementing modern service charge technology like the Propsys360 Service Charges Module provides significant improvements over traditional, spreadsheet-based methods. By automating processes, integrating key systems, and providing accurate real-time data, Propsys360 transforms service charge management into an efficient and transparent operation. Take a look here for further insights 🙂 https://lnkd.in/e6GcWmpt #HousingManagement #HousingTechnology #HousingAssociations #SocialHousing #TechnologySolutions

Thanks, Victor Lund , for helping bring more awareness to this important deadline. 2.0 is a huge step forward for MLSs. Normalizing MLS data has long been something we've had to do internally in order to provide our multi-market clients a single search interface with more advanced filters than typical IDX sites. Our backend team led by Jake Thompson and Bryan Burgers has been perfecting this process for years. This year, it occurred to us that we could easily make the normalized data available back to the originating MLSs via an API, should they desire it. These feeds can also include aligned data from multiple MLSs who authorize a datashare. Our first 2.0 certification came through last week, with more to come. That means in any MLS where we currently service brokers/agents, in a matter of minutes, we can give that MLS a 2.0-certified API upon request of the MLS. And we can do this for brand new MLSs in 3 days or less. We'll be showing a behind-the-scenes of our process on stage tomorrow at the RESO fall conference.

Unlock the Power of Data with IREM's Income/Expense IQ Platform 🚀 Explore, Benchmark, and Enhance Your Property's Financial Performance! 🏢💼 Are you ready to take your property management to the next level? IREM's Income/Expense IQ (I/E IQ) platform is here to empower you with over 6,500 benchmark data points, providing invaluable insights into your property's financial performance. 📊💡 Key Features: 1. Comprehensive Benchmarking: Access more than 6,500 property benchmark data points across various asset classes and markets. 2. Collaboration with BOMA: In 2023, IREM expanded its partnership to include data from BOMA International (Building Owners and Managers Association), enhancing the platform's capabilities. 3. User-Friendly Interface: Easily contribute your building data in less than 5 minutes or let the Lobby CRE Success Team upload your T12 reports for free. 4. Actionable Insights: Build a customized dashboard with different asset types and metropolitan statistical areas (MSAs) to gain actionable insights and evaluate your property's performance. 5. Secure and Anonymous: Your data is always anonymous and secured with top encryption methods (AES 256-bit and TLS/SSL), ensuring confidentiality. How to Get Started: 👉 Data Submission: Contribute your building data until June 28, 2024, and receive a free Benchmark when the new dataset is released. 👉 Data Purchase: Benchmarks are available for purchase within the portal, providing a detailed financial comparison for informed decision-making. 👉 FAQs and Support: Have questions? Check out the FAQ section or reach out to Lobby CRE Client Success staff at support@lobbycre.com. 👉 Explore More: https://lnkd.in/gMHHk7Y3 📅 Mark Your Calendar: All benchmarks will be available in Q3, with complimentary digital benchmark products for data submitters and CPM®s. Unlock the potential of your property with IREM's Income/Expense IQ platform! 🚀🏆 #IREM #PropertyManagement #DataAnalytics #Benchmarking #RealEstate #FinancialPerformance #IREMNYCRC Institute of Real Estate Management (IREM)

In the recent #housemark #cx club meeting Verity Richards (CIHM) Head of the Duty to Monitor at the Housing Ombudsman shared some research they had completed, 🖊️ Tenants feeling like no one cares or understands their situation  🖊️ Landlords having a lack of resources and not being listened to in their own organisations  🖊️ Agencies not responding to required repairs   🖊️ Call centres are challenging for all  🖊️ Lack of resources  🖊️ Lack of human contact  🖊️ Tenants don’t want to talk to computer generated messages as they don’t feel heard  🖊️ Lack of local knowledge to the people they speak to There were a number of key themes that cut across the whole survey of which #communications is significant - externally, internally and between groups. Any organisations looking to refresh their focus, update their insight, or reach out to customers more effectively are likely to find that their communications are lacking. In order to drive appropriate communications and #engagement activities, #stakeholdermanagement needs to be thought through carefully. Some tips: • Be proactive, not reactive • Consider the influence and impact each stakeholder has on the success of what you’re seeking to achieve (both short term and long term) before you start. • Step back and ask: What do we already know about the stakeholder? What does this tell us? What has been said elsewhere about our work? • For a given stakeholder, consider what are their needs, issues and problems that may stir up an emotional response what’s most important for them? Think about how you will handle this • Try to prioritise your stakeholders to ensure time, effort and resources are well managed. • Bring together stakeholders by areas of common interest and seek ways to approach them that have worked well before. • Ensure that the insights and data gained as a result of engagement are used to help risk and programme management and governance reporting • Put yourself in the shoes of stakeholders you work with what do they want? What’s in it for them? How will they react? If you wish to review your approach to stakeholder management then please reach out to me, at debbie@taylor-edwards.com

The winds of change are blowing in the multifamily sector, as evidenced by the recent trend: 40% of NMHC Top 50 players made the switch from private to public data sources last year. Why the transition? Public data isn't just a trend; it's becoming a best practice. Here's why: 1️⃣ Real-time accuracy and historical trends at your fingertips 2️⃣ Stay compliant with local and federal regulations effortlessly 3️⃣ Streamline your process with automated aggregation for a hands-off approach It's high time we rethink relying solely on private data for competitor intelligence. Check out the infographic below to learn how you can elevate your market survey game with ethically sourced, automated, and precise competitor data. 📈 #Multifamily #MarketInsights #PublicData https://lnkd.in/guCc5WSC

Unlock the full potential of your property investments with Gnowise's comprehensive data insights! Our advanced analytics provide detailed affordability forecasts, historical growth rates, and in-depth risk assessments tailored to the Canadian market. By leveraging postal code-level data, we empower you to make informed, strategic decisions in an ever-evolving real estate landscape. Discover how Gnowise can transform your property valuation process. #RealEstate #DataAnalytics #PropertyInvestment #MarketTrends #CanadianHousing #Affordability #RiskManagement #Gnowise #RealEstateInsights #DataDrivenDecisions