Zendesk

🌟 Breaking news! Trevor Noah, world-renowned comedian, author, and former host of The Daily Show, is taking the stage at #ZendeskRelate 🎤✨ https://zdsk.co/4fp3vtS 👉 Join us in Las Vegas, March 25-27, to laugh, learn, and connect with CX leaders shaping the future of AI-powered customer experiences. Don’t miss out on early bird pricing — register now to secure your spot at the year’s top CX event! #ZendeskAI

💡 How Lovevery leaned on Zendesk to enhance the digital experience for customers and achieved a 93% CSAT score: https://zdsk.co/4gDnzJY 🎁 The subscription-based toy retailer leverages Zendesk for support channels like chat and email, helping agents respond faster and create more "magic" moments with customers.

🛫 It's no secret that travel can be stressful, but it doesn't have to be. Travel companies can turn the journey into smooth sailing by harnessing AI to deliver fast, personalized customer service at scale: https://zdsk.co/4gSVsX3

😳 Companies that don't already utilize AI are opening up the door for employees to turn to "shadow AI": https://zdsk.co/4gUN6hP 🔓 Shadow AI, or unauthorized external AI tools, is on the rise. In some industries, it's increased as much as 250%, leaving companies vulnerable and exposing them to significant risk.

🤯 77% of agents report that consumers are showing less brand loyalty. Learn how to retain them with AI-powered personalization by downloading the #CXTrends 2025 report: https://zdsk.co/4gQdycm

🚀 AI moved from buzzword to business-critical in 2024. Find out how you can deliver service that's faster, smarter, and more personal into 2025 and beyond with Zendesk's top 10 innovations: https://zdsk.co/4fvXKuj

🎁 This holiday season, Zendesk employees joined together to make a huge impact across the globe during our Giving Campaign through our social giving platform and valued customer, Benevity. 🫶🏼 Collectively, we donated $136,000 USD to support 1,730 nonprofits in 54 countries. This incredible effort and participation demonstrates the power of collective action, and brings so much joy and support to the communities and environments we live and work in. 🌎 But it doesn't stop here: We're excited to continue to work together to make a positive impact in the new year through our collective volunteering and donating efforts. We encourage you to get involved in your communities and give back this holiday season.

Did you keep up with the biggest CX & AI innovations of 2024? Dive into the latest edition of our Zendesk Insights newsletter for: 📈 An exclusive first look at our #CXTrends 2025 research 🛍️ Younger consumers’ #1 holiday shopping hack ✅ Plus, a 2024 must-check AI & CX best practices list

🧘🏼♀️ Tune into our free #CXTrends 2025 digital event to hear Head of CX Lauren Cerny share how mental health app Calm became a CX trendsetter with AI: https://zdsk.co/49I4vYm

Thanks Jon Swartz at Techstrong Group for highlighting how AI-powered bots are revolutionizing work productivity and efficiency. This isn’t just a fleeting trend; it’s a fundamental shift in how we work. With AI adoption expected to surge by 2025, it’s clear that AI agents are becoming the new norm. As a CX leader, it is critical we have our finger on the pulse of emerging trends and guide CX leaders and organizations on where they should be focusing their efforts. While AI agents are becoming the new norm, our Zendesk 2025 CX Trends Report signals a near future in which personal AI assistants also become commonplace, with nearly two-thirds of consumers anticipating they'll have their own AI interacting with businesses. This presents both immense opportunities and crucial considerations for us. Think about it: customers delegating interactions to their personal AI. How will that reshape customer journeys? What does it mean for personalization and building genuine connections? The future of CX isn't about replacing humans with AI, but strategically blending both to create truly exceptional customer experiences. https://lnkd.in/gewNH7vg