Zendesk’s Post

Thanks Jon Swartz at Techstrong Group for highlighting how AI-powered bots are revolutionizing work productivity and efficiency. This isn’t just a fleeting trend; it’s a fundamental shift in how we work. With AI adoption expected to surge by 2025, it’s clear that AI agents are becoming the new norm. As a CX leader, it is critical we have our finger on the pulse of emerging trends and guide CX leaders and organizations on where they should be focusing their efforts. While AI agents are becoming the new norm, our Zendesk 2025 CX Trends Report signals a near future in which personal AI assistants also become commonplace, with nearly two-thirds of consumers anticipating they'll have their own AI interacting with businesses. This presents both immense opportunities and crucial considerations for us. Think about it: customers delegating interactions to their personal AI. How will that reshape customer journeys? What does it mean for personalization and building genuine connections? The future of CX isn't about replacing humans with AI, but strategically blending both to create truly exceptional customer experiences. https://lnkd.in/gewNH7vg