RingCentral

‘Tis the season of giving—and giving back! 🌟 This holiday season, RingCentral employees across the globe embraced the spirit of generosity through acts of kindness, charitable donations, and volunteer efforts. Together, we made a meaningful impact, supporting our communities and spreading joy far and wide. 🎁 Take a look at how our global offices came together to make the holidays truly special! https://lnkd.in/dRWPmTPQ

25% faster customer handle times? Now, that’s an efficiency upgrade. 🔥 AllThingsCX’s clients were juggling multiple communication channels at once, complicating support team workflows. Seeking a more efficient solution, AllThingsCX leveraged RingCX to consolidate communication channels into a single platform and unlock powerful AI insights. RingCX enabled: ✅ 50% technology stack cost savings ✅ Data-driven decision-making ✅ Greater customer satisfaction Simpler workflows. Happier customers. Real business results. Watch their story: https://lnkd.in/gmi5k76q.

In 2024, the customer experience industry underwent a transformative shift with AI, personalization, and omnichannel engagement, redefining customer expectations. As we head into 2025, this momentum shows no signs of slowing down. Looking ahead, John Finch, RingCentral's VP of CX Product Marketing, predicts 2025 will be the year CX moves from reactive to predictive, reshaping how organizations interact with customers and enabling effortless and impactful customer journeys. 🔮 Check out his top 4 CX predictions for 2025: https://lnkd.in/g8kyTGY2.

Conversations move fast—are you keeping up? ⚡️ Team message recaps ensure you never miss a beat. No more endless scrolling or worrying about missed details—just clear, concise summaries that keep you in the loop and focused on what matters most. Simplify your workday with smarter communication. Discover the difference with RingCentral AI Assistant: https://lnkd.in/gWPTq6ZM.

🚀  Take your workflow to the next level! RingCX agents and supervisors can now access powerful capabilities right inside the RingCentral app—boosting productivity and streamlining customer support like never before! With RingEX, your team can already meet, message, and call seamlessly in the RingCentral app. Now, we’ve taken it further by empowering agents and supervisors to serve customers with an immersive, unified agent experience. In one beautiful workspace, agents can: ✅  Answer customer calls ✅  Respond to chat messages ✅  Manage social media queries ✅  Collaborate with co-workers ✅  Join video meetings ...and so much more! RingCentral empowers agents and employees to work smarter, not harder—delivering faster resolutions, enhancing focus, and exceeding customer expectations. ✨  Simplify workflows. Maximize results. Discover how the RingCentral app transforms agent and team performance: https://lnkd.in/gzFsgV_W

⚖️ Balancing business SMS communications with compliance is more important than ever. SMS is one of the most personal ways to connect with your customers, but mishandling opt-outs can lead to hefty fines, frustrated customers, and broken trust. That’s why we developed the SMS Opt-Out Management Tool—helping businesses achieve responsible SMS communication. It automates opt-out handling to reduce manual errors, blocks further text communications to customers who opt-out—ensuring no unwanted messages are sent, and centralizes opt-out tracking for seamless management. With this tool, you can streamline your processes, build stronger customer trust, and enjoy total peace of mind. Ready to take the guesswork out of SMS compliance? Learn how: https://lnkd.in/gme4wZJu.

2024 marked a transformative year for AI in business communications, with an emphasis on delivering seamless customer and employee experiences. But what’s ahead for 2025? In last week’s AI Real Talk webinar, we provided an exclusive preview of our upcoming State of AI in Business Communications report, uncovering key insights and trends to help you stay ahead in the ever-evolving AI-driven communications landscape for 2025. Catch the replay! https://lnkd.in/gH7ym9iQ

🎄 Feeling the holiday hustle? Turn chaos into holiday magic with these 5 must-try RingEX tips! The holidays can be hectic, but they don’t have to be. With RingEX, staying on top of changing schedules, nonstop calls, and rising customer expectations has never been easier. From setting up custom call routing to cheerful holiday voicemail greetings, RingEX ensures your business stays organized and your customers feel the holiday cheer. This season, give yourself the ultimate gift: peace of mind. 🎁 Slide through to see how these essential RingEX tips can make your holidays merry, bright, and stress-free! 👇

Stay compliant effortlessly with simple, worry-free SMS consent management! ✅ With our Advanced SMS Inbox solution, easily track and manage consent for all new and existing contacts with features like web forms, built-in tracking, validation, and opt-out management. See how our Advanced SMS features level up
your customer interactions: https://lnkd.in/gFN5b4J4.

"This partnership [RingCentral and Verint] represents a forward-looking approach to customer experience management, combining the power of AI with the human touch to deliver tangible business outcomes." - Melody Brue, VP & Principal Tech Analyst at Moor Insights & Strategy. Forbes shares how our partnership with Verint's workforce engagement tool is paving the way for a future where AI enhances human capabilities, enabling employees to concentrate on more strategic, high-impact work. https://lnkd.in/gtMEwTHJ