NICE

Earning financial support for customer experience programs takes effort, but it’s worth it. Forrester estimates that a 1-point increase in the Customer Experience Index score earned $1.2 billion more on average in one industry. Learn how to win executive approval by proving the true value of CX. Get Forrester's step-by-step guide "CX Leaders: Get Funding or Get Fired!" Find it here: https://bit.ly/3ZNhepu

The countdown is ON! ⏰ We're 30 days out from NICE's Global Sales Kickoff event in Las Vegas! Stay tuned for updates in January as our global sales teams come together to #RedefinePossible in customer experience. #NICESKO2025 #CustomerExperience

What does full customer service automation look like in 2025? In this Forbes article, NICE explores how automation and AI are reshaping customer experiences—making interactions faster, smarter, and more seamless than ever before. Learn from Barry Cooper how businesses can prepare for this transformation and deliver the exceptional service customers expect. Read more: https://bit.ly/4iN5evK #CustomerExperience #Automation #AI #Innovation

How can you more accurately staff your contact center with the dominance of digital interactions? The secret is using workforce management to more precisely track the time agents spend in digital interactions. With this accurate snapshot, supervisors can adjust staffing—and even spread workflows between front and back offices. Learn more from Nathan Stearns, Vice President of Workforce Engagement Management Product Strategy at NICE. Read the blog: https://bit.ly/3BFbapO #CustomerExperience #WorkforceManagement #TrueToInterval

Forbes put together 15 customer experience predictions for 2025. Barry Cooper, NICE's President, CX Division, added his predictions, noting that we will see more businesses choose or switch to trusted AI providers to realize immediate business value. Read more: https://bit.ly/3P87DmQ #CustomerExperience #ArtificialIntelligence

With help from NICE, healthcare system Kaiser Permanente's JD Power Scores have improved. Kelvin Chan, Regional Manager for Pharmacy Call Center at Kaiser Permanente, notes that the company was able to pull sentiment scores and offer both positive and constructive feedback to agents. Learn more on NICE Customer Stories: https://bit.ly/4gpcBIt #NICECustomerStories #WinWithEnlighten #CustomerExperience

Patient care goes beyond treatment—it’s about understanding every conversation. With NICE Interaction Analytics, healthcare providers can uncover deeper insights, improve experiences, and deliver smarter, more personalized care while enhancing operational efficiency. Learn more: https://bit.ly/3ZZkWfO #PatientCare #HealthcareInnovation #Analytics

Are you ready to turn 2025’s CX trends into your competitive edge?  Join award-winning CX expert •Shep Hyken and NICE's Michele Carlson as they reveal the top 5 customer service trends for 2025. Backed by industry data and real-world case studies, you’ll learn how top brands are cutting costs while boosting CSAT. Discover how to act on these trends and lead your organization to the forefront of AI-powered CX in 2025 and beyond. Register here: https://bit.ly/4izkyfc #CXTrends #CustomerExperience #ArtificialIntelligence

Innovative organizations around the globe are using advanced customer service technology to turn holiday generosity into year-round impact. Our new #IgniteCXInsights newsletter highlights four organizations leading with innovation—such as one leveraging an AI-powered platform to help crisis counselors answer 95% of calls within 15 seconds. Ready to amplify impact?