📅 Big changes are coming to the HVAC industry in 2025. Are you ready? Join us on December 19 @ 2PM EST for our webinar with ACHR NEWS, “2025 HVAC Industry Preview.” Jimmy Thompson will discuss key trends to help your business stay ahead and grow! Learn about: - The refrigerant transition and its impacts - How AI is transforming HVAC operations - Predictions for residential and commercial markets 📌 Don’t miss this opportunity to prepare for 2025: https://lnkd.in/gQMdyjQa #Webinar #HVAC #AI #HVACR #HeatingAndCooling #IndustryTrends
Podium
Software Development
Lehi, Utah 87,400 followers
Podium—your all-in-one AI-powered lead conversion and communication platform.
About us
A few years back, Eric (Co-Founder and CEO) got a frustrated call from his dad. His dad’s tire shop had plenty of happy customers, but only a handful of angry ones were leaving reviews. So we built a product that made getting more reviews as easy as sending a text. Launching in 2014, we set out to solve the same problem for local businesses everywhere, but we realized that messaging with customers wasn’t just the better way to get reviews—it’s the better way to do business. We’ve since built a multi-product platform that’s modernizing the way local business gets done. We are here to provide local businesses with everything they need to win. Get more reviews, collect payments, send text marketing campaigns, and centralize your communications—all from one easy-to-use platform. #Podium #PodiumLove #LocalBusiness #TheFutureIsLocal
- Website
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https://www.podium.com
External link for Podium
- Industry
- Software Development
- Company size
- 1,001-5,000 employees
- Headquarters
- Lehi, Utah
- Type
- Privately Held
- Founded
- 2014
- Specialties
- Online Reviews, Reputation Management, Review Analytics, Customer Reviews, Small Business Reviews, Customer Interactions, Customer Engagement, Local Business, Collect Payments, Text Marketing, and SMS Marketing
Locations
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Primary
Get directions
1650 W Digital Dr
Lehi, Utah 84043, US
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Get directions
Level 3, 376390 Collins St
Melbourne, VIC 3000, AU
Employees at Podium
Updates
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🚗The future of auto retail isn’t just digital – it’s driven by A.I. innovation. In the latest episode of Car Dealership Guy Industry Spotlight, Sam D’Arc chats with Alex Lawrence, PhD, CEO of Utah-based EV Auto, and our own Ross Tinkham, GTM Leader at Podium. They dive into the cutting-edge strategies reshaping the auto industry. 👉 Tune in to learn how EV Auto scales with A.I., disrupts traditional service models, and keeps their team thriving with zero employee turnover in five years. #FutureOfAuto #PodiumAI #CarSales The full episode is live! Stream it now. Brought to you by Podium. Spotify: https://lnkd.in/gQkanQBT YouTube: https://lnkd.in/gHbe9sTW Apple: https://lnkd.in/gRaZpa5M
Robots are transforming car sales: Yes — robots. On this episode of the Car Dealership Guy Industry Spotlight, Sam D’Arc speaks with Alex Lawrence, PhD, CEO of Utah-based EV Auto, and Ross Tinkham, GTM Leader at Podium. They explore the secrets behind running an EV-only dealership, leveraging A.I. to scale, disrupting the service model with mobile EV repairs, and much more. Top Lessons Learned from Alex and Ross: 1. Hyper-focused inventory drives profitability – EV Auto sells only used EVs, capitalizing on high demand for models like the Tesla Model Y, which is on track to be one of the best-selling cars in the U.S. this year. – With just 60 vehicles on the lot, they turn their entire inventory in under 30 days, averaging over 100 units sold monthly. – Their tight focus allows for precise market trend tracking and quicker inventory adjustments. 2. Mobile EV service is a game-changer. – EV Auto’s mobile service unit, built on a Tesla Cybertruck and trailer, is booked solid. – EV repairs are less frequent than ICE vehicles but are labor-heavy with higher margins. – By addressing the growing market of out-of-warranty EVs – they’re unlocking untapped revenue. 3. A.I. boosts lead conversion and saves deals. – EV Auto’s A.I.-powered chatbot from Podium called “Glow,” engages customers 24/7 – answering inquiries, scheduling test drives, and more. – A human “air traffic controller” also monitors leads during business hours. 4. EV Auto has achieved zero employee turnover in five years. – A.I. tools reduce mundane tasks – allowing employees to focus on the customer-facing interactions they enjoy. – This improves team morale, reduces training costs, and ensures consistency. 5. The future of A.I. in auto retail is just beginning – EV Auto’s next steps include conversational voice A.I. to tackle outbound sales calls. – Alex will continue to use A.I. for real-time inventory insights, market analytics, and operational recommendations. – The current ROI on Alex’s A.I. tools far exceed the cost, thanks to increased efficiency, higher lead conversion, and stronger customer engagement. The full episode is live! Stream it now, brought to you by Podium — Spotify: https://lnkd.in/gQkanQBT YouTube: https://lnkd.in/gHbe9sTW Apple: https://lnkd.in/gRaZpa5M
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We’re thrilled to share that NVIDIA has highlighted Podium as an industry leader in AI on their earnings call! Acknowledgment from a pioneer like NVIDIA is a testament to our dedication to helping local businesses win big using the power of AI. It's been amazing to see our AI transform so many of our customers' businesses. We're so grateful for their partnership and to our amazing team. Big things ahead! 🚀 Read the full article here https 👉 https://lnkd.in/gfeSdVGJ
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Podium reposted this
This happens every day: A car shopper finds a vehicle they love online… But the dealership is closed—so they can’t ask questions or schedule a visit—and they move on. The result? Poor customer experience and lost sales. Here’s how dealers fix it: a. Extend hours to stay “open” late — inefficient and unsustainable. b. Outsource BDC (call center) to remote teams — costly and inconsistent. c. Use AI tools to handle after-hours calls and inquiries — efficient and scalable. According to Podium , they’re seeing an 80% increase in after-hours appointments when a dealership has an AI BDC handling leads 24/7. Expect to see a lot more dealerships turning to AI tools to capture missed opportunities and deliver better service after-hours. - If you’re a dealer, you can learn more about Podium’s AI here: https://lnkd.in/grwhPEDH (Data from CDG partner: Podium #podiumpartner)
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🚗🎙️ We’re excited to be part of the brand-new podcast, Driven Loyalty. A podcast tailored to help dealerships create lasting customer relationships to fuel their business growth. Don’t miss the first episode—out now—where our own Ross Tinkham discusses the game-changing role of AI in modern customer engagement.
Growth Advisor | Podcaster | Speaker | Marketing Agency Owner | Operations Coach | Strategy Consultant | Automation Architect
Car dealerships thrive when customers return time and time again. But how do you build that loyalty? Our brand-new podcast, Driven Loyalty, dives deep into strategies to create lasting customer relationships that drive business growth. 🔑 What to Expect: - Actionable tactics to boost retention - Expert interviews with industry leaders - Inspiring success stories - Proven methods to enhance the customer buying experience 💡 Whether it’s leveraging cutting-edge technology, refining your customer communication, or delivering truly personalized experiences, this podcast will be your ultimate guide to building customer loyalty. ✨ Proudly sponsored by Podium, Driven Loyalty is the go-to resource for dealers who want to take their customer experience to the next level. 🎧 Tune in now to our first Driven Loyalty Podcast episode now. I sat down with Ross Tinkham to dive into the game-changing role of AI in modern customer engagement. From overcoming low connection rates to delivering seamless, personalized experiences, we tackle it all. 💡 Whether you're looking to streamline processes, improve customer satisfaction, or enhance retention, this episode is packed with actionable insights to help your dealership thrive. #DrivenLoyalty #Podcast #Automotive #CustomerExperience #CustomerEngagement #AI #Technology #CarDealership #Podium
Introducing: Driven Loyalty Podcast
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We're honored to receive Premier Inc.’s Supplier Horizon Award at #Breakthroughs24! The Supplier Horizon Award recognizes our support of Premier members through exceptional customer service and engagement, the ability to drive value through clinical excellence and commitment to lower costs. Learn more about our partnership with Premier Inc and how Podium’s AI powered conversion and communication platform can help streamline every client interaction—all in one place—for more bookings and better experiences from start to finish. Visit: https://lnkd.in/ggYJ--zp
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Did you know you can use Podium's AI Employee to respond to reviews AND improve your SEO? 💎 Scott Allred from our Jewelry team here at Podium, tells you how our AI can help you do both—at the same time—helping your business rank higher. Take a look 👇 #PodiumAI #CustomerReviews #JewelryMarketing #SEOGrowth #Podium
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$16,000 in 3 days with Bulk Messaging!🚀 Hear it directly from Travis at Piper Diamond, who’s been a Podium partner since 2017. Learn how he made an additional $16,000 in sales over just three days with Podium’s Bulk Messaging! Take a look👇 #JewelryBusiness #Podium #bulkmessaging #customerengagement #PodiumSuccess
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🚗 Car dealerships, it’s time to revolutionize your test-drive bookings with AI!
Super simple use case for AI in car dealerships: Booking test-drives. Dealerships have started using AI to manage incoming calls/texts... And according to Podium, they’re seeing a 25% increase in test drives booked over human BDC teams. This presents a big opportunity for consumers and dealers: For consumers: quicker responses at any time of day. For dealerships: higher internet conversion rates, and increased sales as they shift staff from answering phones to doing deals on the sales floor. Try out Podium’s AI BDC here: https://lnkd.in/gdXa9mE3 (Data via CDG parter: Podium #podiumpartner)
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No more chasing down payments!! 💳 Emily Bean from our Customer Success team shares why Podium Payments is a game-changer for your business. With options like, card terminals, smartphone Tap to Pay, and texting payment links, getting paid has never been easier. Don’t let outdated methods slow you down. Let us help you get paid faster. 💸 Take a look👇 #PodiumPayments #GetPaidFast #ModernPayments #BusinessSolutions