Podium’s Post

Car dealerships thrive when customers return time and time again. But how do you build that loyalty? Our brand-new podcast, Driven Loyalty, dives deep into strategies to create lasting customer relationships that drive business growth. 🔑 What to Expect: - Actionable tactics to boost retention - Expert interviews with industry leaders - Inspiring success stories - Proven methods to enhance the customer buying experience 💡 Whether it’s leveraging cutting-edge technology, refining your customer communication, or delivering truly personalized experiences, this podcast will be your ultimate guide to building customer loyalty. ✨ Proudly sponsored by Podium, Driven Loyalty is the go-to resource for dealers who want to take their customer experience to the next level. 🎧 Tune in now to our first Driven Loyalty Podcast episode now. I sat down with Ross Tinkham to dive into the game-changing role of AI in modern customer engagement. From overcoming low connection rates to delivering seamless, personalized experiences, we tackle it all. 💡 Whether you're looking to streamline processes, improve customer satisfaction, or enhance retention, this episode is packed with actionable insights to help your dealership thrive. #DrivenLoyalty #Podcast #Automotive #CustomerExperience #CustomerEngagement #AI #Technology #CarDealership #Podium

🔧 Enhancing Customer Experience with the Right Tools 🔧 In our latest UNSCRIPTED podcast episode, Sarah Nicastro had an engaging discussion with Daniel Trabel Director of Field Service EMEA, Thermo Fisher Scientific about the crucial role of tools and technology in enhancing the customer experience in field service. The episode explored how leveraging digital solutions like augmented reality and AI can provide real-time support and significantly improve customer satisfaction. Daniel shared some practical insights on how these tools not only streamline service processes but also help in building stronger relationships with customers. If you’re interested in elevating your customer experience, this episode is packed with valuable takeaways! 🎧 Listen to the full episode here: https://loom.ly/pnPbquY #CustomerExperience #FieldService #DigitalTransformation #Innovation #Podcast

Our latest podcast episode is now available! In this episode, Tom is joined by Tom Burrell, a Retention Coach for subscription businesses and former Senior Vice President of Retention at DAZN.   With Tom's extensive experience in CRM and retention, this episode focuses on the latest trends in maximizing customer retention.   Tom also discusses how brands can utilise AI to measure Customer Lifetime Value in real time and transform the setup of customer journeys to align with customer needs, likes and interests.   Click the link below to learn about the importance of a strong customer retention strategy. #crm ##customerretention #ai #podcast #retention

Are you struggling to make sense of your customer feedback and drive sustainable growth? Our latest podcast episode with Mikhail Dubov from Chattermill tackles the growing challenge of customer experience intelligence head-on. In our latest episode, Mikhail Dubov from Chattermill reveals a game-changing approach to driving experience-led growth. He introduces a method that's transforming how companies view their customer feedback landscape. But here's the twist - it's not just about technology. Mikhail explains why the human element remains crucial in this data-driven world. Whether you're a CX leader or a business executive looking to stay ahead, this episode offers valuable insights for navigating the evolving customer experience landscape. Tune in to learn how some of the world's leading brands are future-proofing their customer experience strategies. https://lnkd.in/deBZ8YdY #CustomerExperience #ExperienceLedGrowth #CXIntelligence

How many of us love a good podcast? Good Data, Better Marketing is worth your time for the next listen. Because great customer data is a competitive advantage. Some of the latest episodes with Anthropologie, Disney, Reddit, Indeed, JP Morgan Chase, and others, cover topic areas like: > Unlocking the modern buyer's journey in the age of AI > Building flexible data architectures for enhanced customer engagement > The art of simplicity: AI, brand perception, and CX > Building a great customer experience with PLG #podcasts #customerdata #digitalmarketingstrategy https://lnkd.in/gamF52b2

Is customer service driving you crazy? 🤯 It's not just you... according to a recent global study with Opinium Research, 97% of consumers feel the same. Jim Payne, Director of Product Marketing at RingCentral and CX expert, reveals these findings on The CX Leader Podcast. Discover how AI is revolutionizing customer support and eliminating those frustrating pain points we all know too well. Tune in to learn: 💥 The REAL reasons behind widespread customer dissatisfaction (and they might surprise you!). 💥 How AI can transform your support team from reactive to proactive. 💥 Practical strategies to create seamless, personalized customer experiences that build loyalty and boost your bottom line. Listen to the podcast and unlock the future of customer service. ➡️ https://lnkd.in/gB4sV7BQ

How can businesses transcend traditional customer service boundaries to establish new customer experience benchmarks? In this episode of The Customer Confidential Podcast, Stan Swinton, Founder and General Manager of NPSx, Bain & Company, discusses how a comprehensive approach to customer experience extends beyond gathering feedback or managing customer journeys.

Decoding Customer Secrets with Data: Listen to Richard Hammond of Uncrowd on the CX Superheroes Podcast. Ever wonder what customers REALLY think? Richard Hammond of Uncrowd shares how they use data to understand what customers truly value, not just what they say they like. Learn how data goes beyond satisfaction scores to unlock the mysteries of customer behaviour. #CXSuperheroes #CustomerExperience #DataDrivenCX https://lnkd.in/eZvPC9dq

🚀 Want to enhance your customer experience strategy? Let Dan Coldwell guide you through the process of collecting valuable customer insights and taking action to drive meaningful change. 📊 Don't miss out on this opportunity to elevate your CX game! Check out the full podcast here: https://lnkd.in/gzgVUXBn #CXCoaching #CustomerExperience #ActionableInsights

Imagine scaling your company from $1 million to $150 million by simply focusing on one thing: happy customers. That's the approach Jeff Reekers, Co-Founder and CEO of Champion, took to drive growth at Aircall and is now leveraging at Champion. In this episode of The Content Cocktail Hour, Jeff shares how customer satisfaction fuels growth, the truth behind "growth hacks," and why Champion is revolutionizing customer marketing. Start Juicing 🧃 🔗 https://lnkd.in/d62m8nmN #CustomerSuccess #Growth #MarketingLeadership #AI #Podcast