HIO

📣 Resident Retention Starts with Communication 📣 ▪️ Resident retention depends on consistent, transparent communication. Yet, leasing teams face ongoing challenges like varying policies, regional differences, and constantly shifting standard operating procedures. 📈 Compounding effects of new tech 📉 ▪️ The increasing adoption of new technologies is broadening this gap.  According to Swift Bunny’s research, 67% of onsite staff spend time explaining how to use resident-facing technology, yet 63% of staff haven’t been trained on how to provide support to residents on using technology.  🌟 Operational Clarity Builds Trust 🌟 Sharon Cauthen comments on the importance of clarity when adapting to new technologies in her recent MMN article after attending Blueprint: The Future of Real Estate 2024: ___________________________________________________________________ "Resistance to change remains a challenge. Many employees fear the unknown, making executive sponsorship and transparent communication essential. When team members understand how new technologies will enhance their roles, they are more likely to embrace these changes rather than resist them." ___________________________________________________________________ ▪️ When management and frontline staff have the tools and support to address challenges confidently, trust between staff and residents grows. This trust directly enhances overall satisfaction. 🧐 How does HIO help? 🧐 ▪️ HIO embraces the complexities of managing properties in today's rapidly evolving environments. Our mission is to empower teams by providing conversational access to critical knowledge when they need it most. By doing so, we enable smoother operations, stronger resident satisfaction, and greater retention. Check out the full article on Multifamily Media Network from Sharon Cauthen, where she shares her experiences at Blueprint and reinforces the importance of embracing change and transparency to navigate today's multifamily industry: https://lnkd.in/eXtUYYEi #proptech #Change #realestate #AI #Technology #Innovation

🔊 Listen up Multifamily folks 🔊 - starting to pull together demos for next year?   Check out these results from a client case study 📊 with General Services Corporation (GSC) ▪️ 50 staff members asked 289 questions over a 25-day period. 🙋♂️ ▪️ 93.4% of these inquiries were answered by HIO’s agent with no administrative intervention. ✅ ▪️ Only 19 were escalated to the operational administrator, reducing workload significantly. 📉 ▪️ Over the trial period, the Administrator improved the agent’s knowledge base iteratively with additional documents and fine-tuning adjustments in seconds using HIO’s proprietary Model Studio. ▪️ Reducing time to resolve questions frees up time for operational and front line staff. HIO found that our AI Agents can save teams 20-60 hours a month! HIO has reimagined knowledge and change management for the multifamily industry from the ground up. We help provide answers to questions from internal and front line employees. Our Conversational AI Agents are private, and custom trained on your company's specific procedures and workflows. A special shout out to Katisha Kersey, the Director of Administration for General Services Corporation. Her feedback has been invaluable during the development of our solution, and we’re excited to continue the journey! 👏 Be sure to add HIO to your calendar so we can show you how quickly we can deliver value to your team! https://www.heyhio.com/ #ArtificialIntelligence #PropTech #Startup #RealEstate #Data

Thanks for the shoutout Suzanne Hopson! Excited to continue the conversation!

The Ethos of businesses today is more important than ever… Every technological advancement is followed by a race to beat the gold rush and establish first-mover advantage. While such leaps in technology have provided significant benefits, they come with a hefty share of negative risk that must be accounted for. Generative AI has unleashed the fastest and most crowded technological race of the century, with more competitors entering the fray than ever before. The pace of innovation is dizzying, and many are jumping at opportunities without fully weighing the consequences. This speed brings undeniable risks—ethical, operational, and societal. As businesses and as humans, we must ask ourselves: how many of these risks are we willing to overlook in the rush to be first? These considerations aren’t just important—they’re essential. Amidst this changing landscape, a company’s ethos regarding how and when to deploy AI will be more critical than ever. HIO's central mission is to use our technology to keep humans in the loop. While artificial intelligence is a foundational piece of technology that supports our vision, it sits in the shadow of the humans we aim to empower. #ethics #AI

The technological landscape today is more complex than ever. If you’re not following every trend or market shift—don’t sweat it. Keeping up with it all is nearly impossible!  It can be daunting to dive into the deep end of the unknown with fires still blazing above. At HIO, we lead with curiosity. Complex problems aren’t roadblocks—they’re invitations to explore. Instead of repeating old solutions, we dive deep, uncover root causes, and approach challenges with fresh, innovative perspectives. Our mission is to build solutions that make the power of emerging technologies accessible to everyone. We are a team of deep thinkers, tech enthusiasts, curious minds, and problem solvers who are passionate about the value we create. We embrace complexity and are passionate about bringing Responsible AI to the forefront of this machine learning transformation.  Follow along as we share our journey and insights—we’d love to have you with us! #PropTech #ResponsibleAI #MeetTheTeam

Special thanks to Shelley Robinson, MBA and the Multifamily Media Network for inviting Jen Finn, our CEO, to share her thoughts about #innovation, #proptech and how we are in a mission to help companies deliver superior service with #conversationalai. Want to learn more? Book some time with us! https://lnkd.in/ejb_F6Yn

📣 New Partnership ▶️ Changing the Game for MultiFamily Property Management Teams 📣 HIO couldn't be more thrilled to announce our partnership with Tourus! As HIO brings industry leading Conversational AI capabilities to #PropertyManagement, it is wonderful to find a partner like Tourus who is dedicated to enabling property and leasing teams with leading mobile capabilities. Reach out if you want to learn more about helping your teams do their best work! #multifamily #proptech #conversationalAI #staffsupport

Great week @ #OPTECH2024 in National Harbor, MD! It was great sharing the stage for the opening pitches with other great #proptech #founders - Anthony Paganucci, Sam Stein, Lindsay Martinez just to name a few! In case you missed my pitch on how we create conversational access to internal materials, I've trained my own HIO agent to answer questions about our capabilities. Simply text "join" to 📱 (312)392-0304 📱 and ask how HIO can keep your teams confident and connected, and significantly save everyone time. Special shout out to some great industry partners.. Jen Piccotti's insights from Swift Bunny's recent onsite team research are some of the grounding statistics HIO looks to in defining the problem we are helping management teams tackle: 💡 32% of new hires are not given adequate time for training during work hours.💡 Ben Steward's work with Revyse helping industry professionals research and connect with tech providers, and Trevor Park for being such a lovely podcast host. Stephanie Oehler 🎉 for being a wonderful connector and including us newbies in dinner plans - #strays. Jack Miller and I look forward to continuing the great partnerships and connections in the coming months!!

One last reminder before the #OPTECH2024 events of next week... Jack Miller, HIO's lead #datascientist and #AIEthicist will be with me, as well as Alex Otanez my co-founder! Come see how we are shaping the future of how you manage and scale your team's expertise. #conversationalAI We will be giving demos of HIO's Model Studio in the FuturesLab, Booth K20. 🕐 Monday, 1PM-4PM 🕣 Tuesday, 8:30-9:30 and 10:30 to closing (3?)! Opening Pitch in the Enterprise and Data Management Track 🕤 9:30AM to 10:30AM Safe travels for all those attending. DM me if you aren't and we can get a demo set up in the coming weeks!

Our CEO, Jen Finn, is on stage at #OPTech next week! Be sure to swing by our booth K20 to get a behind the scenes look at HIO's Model Studio, where YOU are in control of your own Corporate AI Agent (no programming experience required). #ConversationalAI #Supportyourstaff