Five9

Join us for an exclusive webinar that goes beyond the hype of AI—focusing on real, actionable intelligence transforming the future of customer experience. Learn how Generative AI is reshaping CX in leading contact centers and hear directly from Five9 customer IAA about their success with AI solutions. What to Expect: ✅ Unlocking real-time insights: Discover how GenAI helps you tap into customer data, revealing trends, root causes, and actionable insights to drive decision-making. ✅ Customer success story: Hear from Five9 customer IAA share their journey and the impact of AI on their customer experience initiatives. ✅ Personalized interactions: See how our AI capabilities enhance interactions across all CX touchpoints, delivering a new level of service and personalization. http://spr.ly/6040vLOXj #CustomerSuccess #GenerativeAI #CustomerExperience #IAA

Gen Z loves the speed of AI for simple fixes but relies on human interaction for complex issues. Five9's latest survey highlights the need for businesses to balance AI efficiency with the empathy of human agents to meet Gen Z's evolving expectations. Learn how you can transform CX with AI and human collaboration in WWD: http://spr.ly/6046vIcZ2 #GenerativeAI #CustomerExperience #GenZ

Contact center leaders are looking to build customer relationships but lack the data to deliver personalized interactions. Watch Five9 AI Day on-demand where we will provide you with our AI for CX playbook and discuss with Forrester how you can to turn data into action, close operational gaps, and create more personal customer interactions. http://spr.ly/6042v6DvE Max Ball Sarika Prasad Matt Bange Bailey Backal Forrester Josh Sosebee #Five9AIDay #CustomerExperience #AI

Bring The New CX to life for our customers . 🙌 By combining AI’s power with the human touch, The New CX enables hyper-personalized, frictionless interactions that anticipate and meet each customer’s unique needs, delivering frustration-free experiences that set a new standard. http://spr.ly/6045v685S #CustomerExperience #AI #TheNewCX

🔮 Will the contact center become a primary source for unbiased voice of customer feedback by the end of 2025? Dive into the expert predictions from Sheila McGee-Smith and Five9 executives Mike Burkland and Niki Hall as they examine trends and challenges reshaping the contact center industry. http://spr.ly/6048v6Bfj #2025Trends #CustomerExperience #TheNewCX

According to Gartner, only 8% of customers used a chatbot in their most recent customer service experience. Among those, just 25% expressed a willingness to use a chatbot again in the future. Discover how Five9 AI Agents are reshaping customer self-service, providing next-gen experiences that are smart, intuitive, and seamless. Ready to see how AI can elevate your CX? Read on: http://spr.ly/6041v68GT #TheNewCX #AI #AgentAutomation

Forget predictions for 2025 — let’s fast forward to 2030. Here’s what customer experience will look like according to Jonathan Rosenberg. 1️⃣ Traditional agents? Gone. Say hello to brand ambassadors—proactive, GenAI-powered sales experts who blend empathy and tech to boost revenue and reduce churn. 2️⃣ Startups, CRM giants, and CCaaS vendors will fight to lead CX innovation. CCaaS wins thanks to its expertise in conversation data, voice, and cross-channel integration. 3️⃣ GenAI will transform bots into conversational powerhouses that merge the convenience of self-service with the personalization of a human touch. Think of it as having your own virtual concierge. #CustomerExperience #GenAI #CX2030 #TheNewCX

🦸🎁 Holiday heroes: How Regent University revamped its contact center with miraculous results Growth often comes with challenges, but Regent University turned theirs into an opportunity. By adopting the Five9 Intelligent CX Platform, they expanded their contact center capabilities to meet rising demand, delivering exceptional service to prospective students. Thanks to their efforts, Regent doubled call volume without adding staff, enabling their 300 agents to handle up to 100,000 calls weekly. This holiday season, we honor the service heroes providing exceptional support across channels. http://spr.ly/6049v6Bdc #HolidayHeroes #CustomerCuccess #CustomerExperience

Cheers to a new year filled with opportunities, innovation, and connection! 🥂🎆 As we step into 2025, we're excited to continue elevating customer experiences and empowering businesses to achieve more. Here's to another year of growth, collaboration, and success — together. Wishing you all a Happy New Year! #HappyNewYear #TheNewCX #LifeAtFive9

GenAI will increasingly deliver business outcomes in customer self-service use cases. Will this be the case? 🤔 Unpack the predictions of Sheila McGee-Smith and Five9 executives Mike Burkland and Niki Hall as they explore the continued impact of Generative AI on emerging trends and challenges reshaping the contact center industry. http://spr.ly/6047v6BTF #2025Trends #CustomerExperience #GenerativeAI #TheNewCX