Your client is resisting new strategies after a setback. How do you break through the barrier?
When a client resists new strategies after a setback, it's important to empathize and address their concerns to rebuild trust. Here’s how to break through:
How do you handle client resistance? Share your insights.
Your client is resisting new strategies after a setback. How do you break through the barrier?
When a client resists new strategies after a setback, it's important to empathize and address their concerns to rebuild trust. Here’s how to break through:
How do you handle client resistance? Share your insights.
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Setbacks are all part of the journey and at times necessary. Acknowledge the feelings are important but understanding what is behind them is even more important. We would analyze the feelings associated with failure and setbacks. Would create an inquiry into past failures and the results and actions taken. Would also look for successful scenarios and extract the lessons learned. From that point, it’s all about developing a better strategy, for future opportunities.
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Simply ask your client, "What is going to work the best for you?" They will tell you, and then you can move forward smoothly.
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We have a concept in Clinical EFT known as psychological reversal aka secondary gain. A secondary gain often shows up as a set back and can be described as our unconscious inner saboteur. These are most common in instances where one has a chronic or recurring problem. An example is when a client is seeing transformation and healing week after week then suddenly they don’t or they forgot to do their homework or they miss a session. We’ve come up with some very effective strategies to illuminate these inner struggles and they usually fall into 3 categories-safety (it’s not safe to change/heal), deserving (I don’t deserve to get better/earn more, etc.) and identity (I’m not the type of person who…) Once these are eradicated we move on
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Getting a client refocused on his or her goals is it. Ultimately, being that one person that can go from very liked to getting them to be brutally honest and perhaps a little upset with me works. My role is holistic life and retirement planning. There’s a price for doing and a much more higher cost for not which are undesirable consequences to family, income, assets, wealth transfer, care choices we identify together. Some call it real pain points, I call it reality check. In the end, trust established that I genuinely have their best interest at heart, I’ve served as their blindside mirror (if you will) helps guides them right back to established goals which are much bigger than most issues, setbacks or distractions.
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We have to ask ourselves, is the client embracing our method? Otherwise we can identify the setbacks, give solutions and focus on the vibe and energy we are getting from the client! Protecting our energy is key 🗝️ before we can serve others!
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Support your client with seeing a setback as something positive! It’s a big opportunity for change, whether this be a new perspective, a new direction or a new impulse. After making this realization, focus on the way to move forward with a clearer mind.
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Have them externalize the setback by journaling the experience on paper. Then take a long cold shower to reset the mind, body and emotions and ground out the stress and dross. Examine and learn from the set back and identify new possibilities, discuss them with their mentor and work out an implementation strategy.
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When clients resist something, I usually find that they have either a limiting belief that they can't do what is being suggested, or that it won't work for them, or they have a stronger underlying gain to stay 'stuck' where they are. I find that checking in to see exactly where they currently are versus where they want to be, creates leverage to be able to encourage them to make the necessary changes. Sometimes it takes compromise for both of us, but when the client is focused on their end result, they'll usually move forward.
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To break through the barrier, I’d first listen actively to understand their concerns and validate their emotions. Then, I’d use data-driven insights to highlight the potential benefits of the new strategies, focusing on how they align with their long-term goals. Sharing examples of others who’ve overcome similar setbacks can build confidence. Lastly, I’d suggest small, low-risk steps to test the strategy, fostering trust and demonstrating its value before full implementation.
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In an effective life coaching it sometimes happen like this. Couple of things to keep in mind and make the client understand: ➡️ Setback and failures are going to come, no matter what we do and how we do. ➡️ Essential things is to keep on moving ahead. ➡️ Learn to learn from failures and keep on improvising. ➡️ Before beginning new practice see case studies and learn from those who have succeeded in the process. ➡️ Always track your progress, by maintaining a diary. When such setbacks occur, reflecting on that diary will boost the client's confidence on the process. Such points can help the client to get trust back in the life coaching process.
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