Schedule a private meeting with both team leads to discuss the issues openly and honestly. Encourage each lead to express their concerns without interruption. Focus on shared goals and objectives to bridge the gap. Clearly outline each lead's role and authority to avoid overlaps and misunderstandings. Establish clear performance metrics to align goals and measure success.Organize team-building activities to strengthen relationships and improve morale.

In my previous roles, such as Operations Manager at Amazon and Senior Order Management Specialist at LSEG, I’ve resolved conflicts between team leads by fostering open communication, aligning on shared goals, and providing coaching. For example, at Amazon, I facilitated discussions to uncover root causes, often stemming from misaligned priorities, and helped refocus on shared objectives like improving customer satisfaction. Additionally, I coached team leads on collaboration techniques and celebrated team wins to rebuild morale and unity. This structured approach ensured conflicts were resolved proactively, boosting both harmony and team performance.

Address Privately: Meet each lead individually to understand their concerns and perspectives. Mediate Neutrally: Facilitate a joint discussion, focusing on the shared goals of the team rather than personal differences. Set Clear Expectations: Define roles, responsibilities, and boundaries to reduce conflicts. Encourage Collaboration: Assign a task that requires teamwork to rebuild trust and cooperation. Monitor Progress: Regularly check in to ensure conflicts are resolved and morale improves. Lead by Example: Demonstrate calm, positive, and solution-oriented behavior.

Uma boa conversa! Escutando ambos os lados e assim podemos tomar as medidas necessárias para restaurar a harmonia do ambiente.

When team leads clash, address the issue promptly to restore morale. Start by having a one-on-one discussion with each lead to understand their perspectives. Then, facilitate a neutral meeting to align on goals and address misunderstandings. Example: If Raj and Priya disagree on resource allocation, bring them together to discuss data, project priorities, and find common ground. Encourage them to focus on the team's shared success rather than personal differences. Clear communication and mediation can turn conflict into collaboration.

One way to resolve clash between team leads is to first address the source by providing opportunity for them to each air their opinions. First, meet with them separately to have a two-sided and objective view of the issue. Next, bring them together to share their concerns and point of contrast Then, provide opportunity for each of them to suggest possible way forward on the issue at hand After that, redefine their roles and responsibility boundaries in clear terms, also, fine-tune their suggestions to align with their individual roles and the company's goals. Finally, encourage taking initiative and proactive thinking within those lines. Also provide them time to reunite (maybe a handshake, a hug, an apology etc)

In situations where team leads clash, I prioritize open communication and collaboration. First, I bring the leads together to facilitate a constructive conversation, ensuring each feels heard and respected. I focus on aligning them around shared goals, emphasizing the bigger picture over individual differences. Next, I identify the root cause of the conflict and address it with actionable solutions. I also foster a culture of mutual respect and accountability by setting clear expectations for teamwork. Restoring harmony isn’t just about resolving conflict—it’s about building trust and creating an environment where collaboration thrives.