You're an automotive sales professional. What are the most common mistakes you make?

O respeito às necessidades, preferências e preocupações do cliente é essencial para profissionais de vendas automotivas. Ignorar ou interromper o cliente pode causar frustração e desvalorização. Em vez disso, é importante ouvir ativamente, fazer perguntas abertas e repetir os pontos principais do cliente para mostrar que você se importa, entende e valoriza suas contribuições. Essa abordagem não apenas melhora a relação com o cliente, mas também pode levar a uma venda mais eficaz e satisfatória.

As an automotive sales professional, common mistakes include: Overpromising and underdelivering. Lack of product knowledge. Not listening to customer needs. Being too pushy. Not following up. Ignoring online presence. Failing to build rapport. Being mindful of these pitfalls can lead to improved performance and success in sales.

A Escuta Ativa é extremamente importante na relação com os clientes. Esse é o único caminho para compreender a necessidade do cliente e apresentar o produto que ele precisa ou apoia na decisão correta para resolver o problema que ele apresenta.

Machen SIe nicht den Fehler und hören Ihren Kunden nicht zu. Hören Sie Ihren Kunden aktiv zu und lassen Sie Ihren Kunden frei erzählen, ohne ihn zu unterbrechen. Werten Sie auch nicht, ob Sie es sinnvoll finden, was der Kunde Ihnen erzählt. Finden Sie stattdessen die beste Lösung für Ihren Kunden, damit dieser zufrieden ist und sich verstanden fühlt. Fassen Sie am Ende des Gesprächs zusammen, was Ihr Kunde Ihnen im Bezug auf das neue Fahrzeug gesagt hat.

customers will tell you their wants/needs if you ask them questions that benefit them in the long term as short term bandaids usually dont serve the customers true wants and needs

A venda é um processo flexível, mas que requer continuidade e velocidade ajustável. 1- O perfil do cliente é uma descoberta, nunca uma pré-suposição. 2- Construa a confiança a partir de suas qualificações, da empresa e algumas amenidades. 3- Seja um consultor transparente primeiramente dos benefícios a alguém que vai comprar um carro. Depois vem os atributos e as condições de aquisição. 4- Dê solução a todas as objeções com dedicação e atenção. 5- Feche o negócio sem "esticar demais" o processo. 6- Faça "follow up" periódico de todos os seus clientes. Encoraje o bom aproveitamento do carro que ele comprou contigo

Being a sales professional listening with empathy is very much important. effective time spent and capturing maximum data points once uploaded into Dealer management system help us in closing the deal confidently. listening helps us in upselling based on requirement and creating a win- win situation. With all major OEM’s having presence in both passenger car and commercial vehicles an attentive sales person will be having referral sales aiding to better incentives.

Stop talking and start listening to your customers. We usually think that the more your talk the more you can sell or persuade a customer, but this is not true. The key is to listen to the customer and when you have the information you need start showing the benefits of your product not before. Also, show empathy and respect.

Being an Automotive Sales Professional is the most challenging job I have ever experienced. If you're armed with all the product knowledge, skills, sales magic, and a packed inventory, but miss replying within 1 minute, poof! There goes the client!

Os profissionais de vendas automotivas devem evitar negligenciar ou atrasar o acompanhamento com clientes, pois isso pode resultar na perda de interesse e confiança. É importante estabelecer um cronograma claro para o acompanhamento, usar um sistema de CRM e personalizar as mensagens. A falta de acompanhamento pode prejudicar o relacionamento com o cliente e afetar negativamente as vendas.

We make so many mistakes like we never pick up his call . We never check our mail what customer has send to you properly. We never check our whatapp what has send to you. There we do so many mistakes. We never reponse them then it is possible lose your customer from your hand also. Please retify mistakes from all this things.

One of the most common mistake is not following up the customer. Even if they bought elsewhere, follow up with a thank you note and request the client to consider you next time or give a referral to you. Chances are high that you got yourself a future client. It has happened to me many times

Bereiten Sie Ihre Gesrpäche aktiv nach! Dies zeigt, dass der Kunde nicht vernachlässigt wird und das Sie sich damit auseinandersetzen. Kontaktieren Sie hierbei auch den Kunden, damit der Kontakt aufrechterhalten wird. Legen Sie nach Angebotserstellung einen Zeitlan mit Ihrem Kunden fest, wann Sie sich wieder melden dürfen und halten Sie sich an diese Absprachen und Termine.

Calendar is always your most important tool besides your phone. Preferably agree with the customer when you’ll contact each other after the offer is made and keep your promise. If you make a deal to call the customer for example on the following Friday 10 o’clock and you really call at that time, your credibility rises a huge amount. Often the customer won’t even close any other deals before your phone call so if some competitor is trying to get a better deal for the customer, you can still react to that.

Meiner Erfahrung nach, ist die Nachbearbeitung von Leads in den Autohäusern zu sehr auf Standardantworten begrenzt, wenn diese überhaupt nachbearbeitet werden. Kundenindividuelle Nachbearbeitung findet leider viel zu selten statt. Zudem werden die Verkäufer zu wenig darauf geschult, wie sie sich ihren Arbeitstag konstruktiv verplanen können.

Como profissional de vendas automotivas, é fundamental reconhecer e adaptar-se ao estilo de comunicação e tomada de decisão de cada cliente. Alguns são mais analíticos e preferem fatos e números, enquanto outros são mais emocionais e respondem melhor a histórias e depoimentos. Além disso, alguns clientes são mais assertivos, buscando informações diretas, enquanto outros são mais passivos e preferem orientação e tranquilidade. Para se adaptar, é essencial observar os sinais verbais e não verbais do cliente, ajustar o ritmo e o tom de comunicação e usar uma linguagem que ressoe com eles. Essa abordagem personalizada pode aumentar significativamente as chances de sucesso nas vendas automotivas.

Always compare your product with a Competitor directly. We always make mistakes that we directly compare our products with competition instead of to describe your product USP that no other has. Try feel customer that they loss if they not purchase this product rather than comparison.

Jeder Kunde ist anders und möchte anders behandelt werden. Sprechen Sie die gleiche Sprache wie Ihr Kunde, damit Sie sich schneller und effektiver annähren und damit Ihre Beziehung gestärkt wird. Sie sollten in den Gesprächen vorher genug Informationen gesammelt haben, damit Sie verstehen, wie der Kunde tickt. Verwerten Sie diese Informationen.

In my sales system, salespeople respect customers' decisions by considering their perspective and understanding their needs. When interacting with customers, it is important to approach them based on their preferences and offer assistance in finding new leads, even if they do not purchase immediately. This can help build future relationships and potential sales opportunities.

Ignoring the spouse/other companion. You can bet that if the buyer brought them to the dealership, they’re part of the decision making. Make eye contact with them and include them in the process.

To handle objections successfully you must be a good listener. This is where the sales call success or failure is determined. An objection is a decision the prospect has made, and it is quite possible that by listening and asking questions you may get the prospect to rethink his position. Sometimes a 'Soft Close' can lead to a sale. The the prospect may have several objections. Needs identification is critical. Price is a good example. By giving up on other factors for example longevity and performance, he has placed his business completely at the mercy of price shoppers, and inadvertently excluded a possible untapped market of customers that are wary of price and are looking for value (for example, going back to the dealer).

Einwandbehandlung ist extrem wichtig, damit der Kunde ein wertschätzendes Gefühl hat und damit dieser weiß, das Sie sich mit Ihm und seinen Probelmen und Bedenkenn auseinandersetzen. Setzen Sie sich damit auseinander und klären Sie Missverständnisse auf. Versetzen Sie sich in den Kunden hinein, damit Sie diesen besser verstheen.

Lassen Sie sich weiterempfehlen! Sprechen Sie dies aktiv bei Ihren Kunden an, damit Sie qualifizierte Neukunden erhalten. Dies sind die besten Kundenkontakte, da diese auch ein gutes Bild von IHnen haben werden, da der empfehlende Kontakt Sie nur weiterempfiehlt, wenn er mit Ihnen extrem zufrieden ist.

The steps almost never change. Establish report, and use the filter method to get to the selling point. Never underestimate the power of psychological reciprocity.

In today's business world, every company is striving to expand their assets. even if their products may not be realistic or reliable in the market. They are pushing their teams to create an unrealistic image in the market and establish credibility. Each product must be relaunched in a small market until its demand and reality are known. The team is also putting in efforts to create the best product initially, before relaunching on a larger scale. If a product can effectively target its audience with unique characteristics, the company is able to build its own image and create the best product. The final product should not surpass the customer's needs unless you understand the limitations and obstacles to be addressed in the future.