It’s all about communication. Be honest and upfront about the sales process and the time it takes. People want to feel that their time is appreciated and valued and even if you can’t exceed their expectations, at least be honest with them.

This is a very peculiar situation in the Automotive dealerships specially during the Indian festival months. To ensure 100% customers are entertain the suggested and practical playbook of mine. I have practiced these during my assignment. 1. Create a dedicated host at the floor the give the help and assign the specific sales executives for a customer. 2. Ensure the refreshment for each and every customer. 3. Sometimes the customer visits to dealerships with their kids. Due to waiting they create hinder in overall customer experience. Create children corner and entertain them with toffee and chocolates. 4. Keep set up a cctv camera for the showroom manager to keep a close watch on each table and facilitate the tables from backends.

I greet and chat with all customers offer them coffee or water and keep checking in while they are in the store you can't ignore people you must engage thru the whole process for a experience they will rememember

Understand the Key Moments in the Automotive Buyer's Journey. Before you can optimize the automotive customer experience, you first need to track and understand every touch in the buying journey. Most dealerships and service centers are measuring the online experience with web analytics tools, and they track how many of their brick-and-mortar locations. You can also use AI to surface rich insights from phone conversations, such as each caller' product or service interests, if they were a quality lead, and if they scheduled an appointment.

Welcome everyone Offer them a welcome drink With each client or group, he is responsible for selling with them, assigning them, and covering demands according to the order of attendance

Here are some great ways to start - Customer handling is the responsibility of every member of showroom - so every member must learn art of customer interaction avd engagement even if they are not sales team - showroom must adhere to process of handover from reception to sales consultant meeting to treat drive - Dealer Sales Manager & Team leader must ensure customer is engaged either with product content , sales team , pantry team ,test drive Note no Process will fully deliver engagement but presence of mind in team will be crucial Kindly share what you would you would do to manage a busy sales floor ?

At the showroom floor always make the walk in clients feel important, heard & informed. After the visit always value their relationship and make them know that they are remembered regardless if they’re buying or not.

Keep a pleasant space and dedicated manpower to keep customers special. 1.) With a pleasant environment and hospitality. 2.) Make sure to have transparent communication with everyone

Algo que a mi me ha funcionado es siempre estar atento cada vez que un cliente entra al consecionario y recibirlo con un apretón de manos para hacer qur su visita sea más agradable, si es un cliente conocido llamarlo por su nombre y luego de ello direccionarlo en su necesidad, muchos asesores no tienen ese hábito de saludar a todos los clientes, sino únicamente a quienes consideran van a comprar un vehículo nuevo, nuestro servicio debe ser permanente con un cliente