📢 AI Strategies for Smarter Collections Insightful takeaways from our co-founder and CEO on leveraging AI in receivables management. From incorporating external data to ensuring explainability and accounting for macro trends, these strategies are reshaping the way agencies drive results. Ready to transform collections? 💫 Explore CORY, our AI-powered scoring solution. #AI #Finance #ARM #Fintech #DataDriven #HEKAGlobal
📊 From Data to Dollars: 3 AI Strategies for Collection Agencies 🔮 🔍With most of 2024 in the rearview mirror, I revisited all the lessons learned on using new-gen models in receivables management. Here are my biggest takeaways. 1️⃣ Look Beyond Your Data Go beyond your internal data. Without external information, you're building a future based on the past. If you've never texted consumers, your model will say texting doesn't work—because it hasn't happened. Bring external data to explore new strategies. 2️⃣ Explainability Matters AI insights should pass the common-sense test. A random correlation—like a letter in a name tied to liquidation—might look like a pattern but often isn't. Flag odd results. The best decisions are driven by logic, not coincidences. 3️⃣ Account for External Forces Unemployment rates, savings rates, and interest rates all influence consumer behavior. Ignoring macroeconomic factors is like sailing without checking the weather. Incorporate big-picture elements to make your scoring model truly predictive. One of this year's highlights was Mike Gibb's Webinar on AI scoring in the ARM industry—shoutout to Lucas Brown and John Kelan for the sharp insights. If you're a receivable manager seeking smarter, data-driven decisions, let's talk. Try Heka Global's CORY, AI-powered scoring solution designed to drive results. #AI #Finance #ARM #Fintech #DataDriven #HekaGlobal