PolyAI

🚀 We're reflecting on an incredible year at PolyAI! From the NYSE Floor Talk and Bloomberg TV to the most polite country of 2024, our PolyAI wrapped for 2024 has it all. #SpotifyWrapped #PolyAIWrapped #TheYearInVoice

At VOX Horizons, we discussed using voice AI and the data it creates to drive next-level personalization 🤝. Recap the session here: https://bit.ly/3OWabED #VoiceAI #CustomerInsights

Moni Panchavadi and Juan Ocharan, PMP, joined us at VOX Horizons to discuss leveraging generative AI in a customer-facing role. In the session, we covered: 🗣️ Why voice AI matters in customer service 👀 The importance of monitoring generative AI 🤝 Engaging internal teams for successful AI adoption Catch up on the session here: https://lnkd.in/euCqC_vn #GenerativeAI #CustomerEngagement

⏳ How long are you willing to wait on hold for customer support? Long wait times and confusing IVRs aren’t just frustrating; they’re costly. When customers feel unheard, they’re likely to take their business elsewhere 🏃♂️💨. Join our webinar this January, and we’ll help you tackle one of the biggest challenges in customer service: call abandonment. 🗓️ January 23rd 🕛 4PM GMT | 11AM EST Register your place: https://bit.ly/3VNZoQP #CallAbandonment #Press1toGiveUp

👋 Our live voice AI demo is happening today! 🕐 1 PM EST / 6 PM GMT. Join Matthew Burton to see how lifelike voice assistants can improve customer engagement, streamline operations, and scale CX. We’ll show you: ✅ Best practices for designing customer-led voice experiences ✅ How other companies are succeeding with voice AI ✅ How voice AI delivers ROI 👉 It’s not too late to join. Register here: https://lnkd.in/eYdTm_8W #VoiceAI #CustomerEngagement

Our live demo is happening tomorrow! Join Matthew Burton to see how lifelike voice assistants can transform your business. During the session, we’ll cover: ✅ The ROI of voice AI 🖌️ How to design voice experiences that engage customers 💡 Real-world examples of companies using voice AI successfully 🫵 The first steps to start your own voice AI journey Register now to save your spot: https://lnkd.in/eYdTm_8W #VoiceAI #CustomerEngagement

Voice AI holds massive potential for data collection. By enabling open-ended questions through LLMs over the phone, enterprises can capture customer feedback on a scale that was previously unimaginable. At VOX Horizons, we discussed using voice AI and the data it creates to drive next-level personalization 🤝. Recap the session here: https://bit.ly/3OWabED #VoiceAI #CustomerInsights

🚨 Release alert! Introducing turn-based customizable speech recognition. If you expect someone to tell you a number, you know they probably didn't say 'tree fork hate', they probably said 348. Well, just like us, speech recognition tools are more accurate when they know what to listen out for. That's why we've released turn-based customizable speech recognition. Tell your AI agent what kind of input you're expecting at crucial points in the conversation. Sit back, relax, and let your PolyAI voice agent record your customers' names, ZIP codes, times, and dates with unparalleled accuracy.

🚨 Release alert! Introducing Talk Track - PolyAI’s brand new control layer for LLMs. Generative AI has enabled AI agents to be more flexible and free-flowing than ever before, but LLMs alone aren’t able to consistently provide reliable outputs that enterprises need for customer-facing applications. PolyAI Talk Track gives you control over LLMs, enabling users to create and manage predictable transactional flows without compromising on the power and conversational flexibility of Generative AI.

🙌 We won Customer Magazine's 2024 Customer Experience Innovation Award! The 2024 Customer Experience Innovation Award recognizes best-in-class companies setting the standard in delivering exceptional customer experiences. 🔗 https://lnkd.in/eCp_zEbZ #VoiceAI #CX #Innovation