MTR Elizabeth line

Last week, we tragically lost our colleague Jorge Ortega, a dedicated and much-loved member of our team who served the rail industry for 24 years. This senseless loss has left all of us at MTR Elizabeth line heartbroken. Jorge’s passing has been incredibly painful for everyone who knew him, and our thoughts remain with his family, friends, and colleagues during this incredibly difficult time. We held a minute’s silence across the Elizabeth line today at 11am to honour Jorge’s memory, his decades of service, and the positive impact he had on so many. To allow colleagues, friends, and members of the public to share their thoughts and tributes, we have set up an online condolence book - https://lnkd.in/euCXNsiG. We are committed to supporting Jorge’s family in every way we can, as well as providing care and resources to our colleagues as they navigate this event. Travel Safe Officer Dayle Napier has kindly setup a GoFundMe for the family, if you like to donate please use the following link – https://gofund.me/c3b59ecd This tragedy is a stark reminder that abuse and violence against railway workers is utterly unacceptable. The safety and well-being of our team is our highest priority, and we will continue working with the British Transport Police, Metropolitan Police Service, and industry partners to ensure that our colleagues are safe and respected while carrying out their roles. Jorge will be remembered for his dedication and the kindness he showed to those around him. He will always remain a part of our Elizabeth line family.

🚆 Celebrating Excellence at MTR Elizabeth line🚆   On Thursday last week, we had the privilege of hosting the ‘Celebrating You’ Awards – the final company awards ceremony of this concession. It was a truly special occasion that highlighted the incredible work our colleagues do every day to deliver excellence and make MTR Elizabeth line a leader in transport.   We are incredibly proud of our teams and the remarkable people who form the backbone of our operations. A huge congratulations to the Stratford Station Team, who were awarded Team of the Year, and to Mohamed Yousf, named Colleague of the Year. These awards are a testament to the dedication, hard work, and passion they bring to their roles every single day.   We also took a moment to celebrate our colleagues who have reached long service milestones, whose commitment and loyalty to the rail industry has contributed immensely to our success.   Without the dedication and hard work of our colleagues, we wouldn't have achieved these phenomenal results together:   ✅ Highest CSS scores in the TfL family ✅ 93.9% PPM in Period 8 – our highest-ever performance since we began operating end-to-end! ✅ Operator of the Year at the National Transport Awards for two consecutive years.   These milestones are not just numbers – they are the result of the tireless efforts of every person in our team. It's their dedication that has made MTR Elizabeth Line a true standout in the transport industry, and we're immensely proud of what we've accomplished together.   Here's to everyone who has been part of this journey – thank you for everything you do!   #TeamMTREL #CelebratingYou #Awards #TransportExcellence #MTRElizabethline #PrideInOurPeople #NationalTransportAwards

Today, Tuesday 19 November, is International Men's Day (IMD), an annual celebration of the positive value men bring to the world, their families and communities, and a chance to focus on men's health and wellbeing.   How are we celebrating International Men's Day at MTREL? - Train Service Delivery Director Nick Westcott discussed the importance of talking about ‘taboo’ subjects, such as mental health, testicular cancer and prostate cancer during our Town Hall on Thursday 14 November. - In last week's internal newsletter, members of our senior management team shared messages of recognition for the men in their teams. - Many of our male colleagues have taken part in our IMD photo campaign, which features ten important messages around this year's theme (Positive Male Role Models) and male mental health. We will keep talking about men's health and wellbeing, aiming to breakdown the stigma surrounding the subject.   To all our fantastic male colleagues at MTREL and across the world, Happy International Men's Day! #InternationalMensDay #IMD2024 #MTRElizabethline

Yesterday, MTR Elizabeth line were invited by Network Rail to gather alongside colleagues from across the industry to honour those who made the ultimate sacrifice in service to our country, laying wreaths at both Paddington and Liverpool Street stations as a mark of respect for Armistice Day. This moment of reflection allowed us to remember and pay tribute to the courage and commitment of our armed forces, past and present. As we paused in silence, we stood together in remembrance of those who gave their lives for our freedom and future. It was a poignant reminder of the value of community and resilience, something we strive to reflect in our work every day. Lest we forget. #ArmisticeDay #RemembranceDay #MTRElizabethline

Yesterday, Wednesday 6 November, marked two years since we began through-running services on the Elizabeth line.   Through running saw our services from Shenfield run through central London to Paddington, and services from Reading and Heathrow run through central London to Abbey Wood. We're now regularly transporting over 700k+ customers per day on one of busiest railway lines in the country. A huge combined effort not possible without our colleagues at Transport for London, Rail for London, Rail for London Infrastructure, Network Rail and many more.

October is Breast Cancer Awareness Month, an international health campaign to remind individuals to get to know their body and understand the signs of breast cancer. To raise awareness, we have displayed posters across our messrooms and staff toilets to promote the message ‘Boobs, Balls, and Pecs, They ALL need a check.’ We also held a ‘Wear it pink day’, encouraging everyone to come in wearing something pink and make a donation to CoppaFeel! a breast cancer awareness charity. Anyone can get breast cancer, get to know your normal by checking your breasts regularly. The best way to do this is to follow the TLC (Touch, Look and Check) process: TOUCH your breasts – can you feel anything new or unusual? LOOK for changes – does anything look different? CHECK any changes with your GP. If you'd also like to donate to CoppaFeel! or just find out more about breast cancer follow this link - https://coppafeel.org/.

We’re incredibly proud to announce that both Andy Bottom and the fantastic Stratford Station team led by John Harris have been voted as finalists at this year’s RailStaff Awards! Andy has been recognised for his outstanding leadership, and the Stratford team for their exceptional management of events and passenger flow. Their hard work and dedication truly reflect the excellence we strive for on the Elizabeth line every day. Thank you to everyone who voted for them in both of these categories. It’s a well-deserved honour, and we couldn’t be more excited to see them recognised at such a prestigious event! Well done, Andy and Team Stratford! #RailStaffAwards #Congratulations #Elizabethline #TeamStratford #Leadership #Excellence #ProudMoment #EventsManagement

We have two nominations in the running for the RailStaff Awards and we need your help! Andy Bottom has been nominated for the ‘Lifetime Achievement Award’ - Andy’s 50-year career in the rail industry is marked by his instrumental contributions to key projects like HS1 and the stage opening of the Elizabeth line, his expertise in timetabling, his mentorship of colleagues, and his leadership in fostering collaboration and innovation. We also have the Stratford Station Team led by John Harris up for the ‘Station Staff Person or Team Award’ – The team have demonstrated exceptional performance in managing large-scale events and coordinating with multiple operators, ensuring passenger safety and setting a benchmark for teamwork and collaboration. Let’s take a moment to recognise their amazing work by casting our votes. Simply log onto the RailStaff Awards website, create an account, and vote. It only takes a minute, and every vote counts! 🗳️ Voting closes at midnight this Sunday 👉 Follow the link to vote – www.railstaffawards.com Let’s get behind Andy and the Stratford team and help them bring home these well-deserved awards!

Setting the standard for customer service on the RIBA award-winning Elizabeth line. At the Elizabeth line, we are incredibly proud to operate in a space that has been recognised with a prestigious RIBA award for its architectural excellence. This world-class infrastructure not only sets a new standard in design but also provides an inspiring environment for both our customers and colleagues. It’s in this award-winning setting that we deliver high-quality customer service in close collaboration with our partners, Transport for London and Rail for London. Working together is at the heart of what we do, and our recent customer satisfaction results are a testament to that teamwork. Transport Focus awarded the Elizabeth line an impressive 90 overall customer satisfaction score, placing us third among all Train Operating Companies (TOCs) across the UK. Transport for London’s own survey for Q2 24/25 gave us a score of 81, ranking the Elizabeth line first among all TfL modes, with our customer information score increasing by nearly three points, from 73.3 to 76. Operating in a challenging multi-stakeholder environment, these results highlight not only a commitment to excellence but also the power of collaboration in delivering a service that millions of customers can rely on every day. We couldn’t achieve these results without the collective effort of our colleagues and partners. To find out more about Transport Focus’ Rail User Survey follow this link - https://lnkd.in/eSP4sG3Z. #CustomerExperience #Collaboration #TransportForLondon #RIBA #RailForLondon #MTREL #TransportFocus #CustomerInformation

Last week, I had the privilege of visiting Network Rail's Reading and West Ealing delivery units, where I was welcomed by the dedicated teams responsible for maintaining and managing railway infrastructure in the Thames Valley. During my visit, I explored their 'sandbox' testing environment, a critical space for safely trialling new technologies. This controlled setting allows Network Rail to experiment with signalling systems and maintenance tools, ultimately enhancing their operations before broader implementation across the network. The performance of the infrastructure that carries Elizabeth line trains beyond our Central Operating Section is fundamental to providing our customers with the service they deserve. It’s no secret that the performance on our western section has been challenging and Project Brunel an 18-month programme led by Network Rail to stabilise and enhance the railway in the Thames Valley is well underway to address that. Successfully delivering a project of this magnitude requires close co-operation between train operators and Network Rail. It’s a delicate balance of providing the necessary access while meeting our customers' needs. My discussions with Network Rail colleagues during this visit highlighted the complexities and challenges they face in delivering Project Brunel, and I truly appreciate their commitment to overcoming these hurdles. Thank you to Marcus Jones and colleagues for an insightful and productive visit. Together, we are making significant strides toward a more efficient and reliable railway service for our customers.