We could tell you how great CustomerSure is… but our clients say it better. 👀 Take a peek at our new Client Feedback page – real stories, real results. 👉 Curious to see how businesses like yours are improving CX? 🔗 https://lnkd.in/eQPYsN6B #ClientFeedback #CX #VoC #CustomerSuccess
CustomerSure
Software Development
Newcastle upon Tyne, Tyne and Wear 894 followers
Award-winning Customer Feedback Software. We help companies to measure & improve Customer Experience to drive growth.
About us
CustomerSure combines powerful customer experience software with our robust methodology and unparalleled support. Since 2010, we've been helping our customers gather, understand and act on the valuable insights provided to them by their own customers through feedback surveys. With powerful, intuitive software backed up by expert consultancy and support, CustomerSure helps you design and execute customer feedback processes that transform your business performance. We're trusted by businesses including Barchester Healthcare, Philips, Covéa Insurance, KK Wind, Magrabi and GBG Group, helping them to understand more about their customers, and then retain and delight them. When you start using CustomerSure, you get more than just a handful of dashboards. All our packages include: - Our fully-featured, easy-to-use customer feedback software - A proven survey methodology to drive measurable results - Unparalleled support from CSAT and customer feedback experts If you’d like to see CustomerSure’s award-winning approach in action, contact us for a Free Pilot Project. We’ll help you design and run a short, live test to show you exactly how everything works and prove the real impact our approach has on your customers - and your business.
- Website
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https://www.customersure.com/
External link for CustomerSure
- Industry
- Software Development
- Company size
- 11-50 employees
- Headquarters
- Newcastle upon Tyne, Tyne and Wear
- Type
- Privately Held
- Founded
- 2010
- Specialties
- Customer Feedback Software, Net Promoter System, Customer Surveys, Voice of the Customer Software, Customer Experience Software, NPS, and CSAT
Products
![Click here to view CustomerSure]()
CustomerSure
Customer Experience Management Software
CustomerSure, a pioneering UK-based company, has spent over 14 years helping businesses prioritise customer satisfaction through our award-winning feedback platform. Trusted by hundreds of companies worldwide, our platform simplifies the collection of Voice of the Customer (VoC) data across channels like web, SMS, email, and IVR. We empower you to understand and improve customer satisfaction by identifying issues in real-time, segmenting feedback for long-term improvements, and routing specific customer traits to the right teams for tailored responses. What sets us apart is the measurable impact we deliver. Our platform links improved customer satisfaction directly to better business outcomes. With transparent pricing, no lock-in periods, and a risk-free pilot, CustomerSure offers more than just a tool—we provide a dedicated partnership focused on your success. Experience how effortless it can be to enhance customer satisfaction and drive business growth.
Locations
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Primary
Get directions
John Buddle Work Village
Buddle Road
Newcastle upon Tyne, Tyne and Wear NE4 8AW, GB
Employees at CustomerSure
Updates
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✨ Happy New Year from all of us at CustomerSure! 2024 has been a fantastic year, and we’re incredibly grateful for the partnerships and opportunities that have helped us support better customer experiences. As 2025 begins, we’re excited to keep empowering businesses to act on feedback, deliver actionable insights effortlessly, and create experiences that drive real results. Wishing you a year filled with success, growth, and plenty of reasons to celebrate. Here’s to an inspiring start to 2025! 🎉
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🎅 If Santa ran a feedback programme, what do you think he’d improve for next Christmas? After a busy season of delivering joy, even Santa could benefit from a bit of customer insight! 😉 Let us know what you think in the poll below.
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🎄 Merry Christmas from all of us at CustomerSure! We hope your day is filled with joy, laughter, and maybe a little too much pudding. 😉 As we wind down for the holidays, we’re reflecting on an incredible year of growth, learning, and connection. Whether you’re celebrating big with family or enjoying a quiet day (or secretly checking work emails — we see you! 🙃), we’re wishing you the happiest Christmas and a well-earned rest. Here’s to starting the new year refreshed and ready to elevate customer experiences together! 🌟
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⚡ Day 24 – the final tip in our #CXAdventCalendar! Feedback doesn’t get better with age – act on it quickly to show customers you care. If fast action is your CX priority, tap 💡!
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🔍 Day 22 – our #CXAdventCalendar is wrapping up, but there’s more to discover! AI isn’t just about uncovering hidden customer insights – it can also help you create actionable plans to achieve quick wins and drive fast CX improvements. If AI is part of your CX toolbox, hit 💡!
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🎅 Day 21 of our #CXAdventCalendar is here – we’re nearing the end! CX improvement doesn’t stop after the holidays – it’s a year-round job. If ongoing improvement is your priority, tap 👍!
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🔊 It’s Day 20, and our #CXAdventCalendar is all about metrics today! Focus on the numbers that drive real change – not just the fluff. If meaningful metrics are your focus, react with 💡!
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Merry Christmas! (too early? 🤔) Our gift to you… 🎁 Some industry-tested strategies to turn around customer complaints! Everything from practical tips for making complaint-handling less scary, to strategies to make sure complaints are part of a wider #VoiceoftheCustomer programme that delivers ROI by design