CustomerSure’s Post

This Friday, let’s rewind to when we unveiled Anniversary Triggers! 🕰️ Imagine creating unforgettable moments for your customers by celebrating their favourite and most sentimental days. Airship’s Anniversary Triggers work just like Birthday Journeys, allowing you to automate heartfelt emails that show you truly care. Here’s the magic: make your customer's special days even more memorable by sending personalised messages and running exclusive promotions. How about inviting them to celebrate their anniversary with you and offering a special treat for booking ahead? It's a simple yet powerful way to foster loyalty and boost engagement.🤝 Ready to dive deeper into our date triggers? Explore more here: https://lnkd.in/dAeyy3dN Want to know how it works? Get in touch with our Customer Success team at success@airship.co.uk.

🌟 Happy new month and new week, everyone! As we journey into the month of November, let’s take a moment to set realistic goals and smash them together. Remember to prioritize what truly matters—focus on actionable tasks that drive results. Whether it’s enhancing customer experience or streamlining processes, let’s make this month our most productive yet. What are your top goals for November? Feel free to share them below! #NewMonth #GoalSetting #CustomerSuccess

Holiday Success Starts Here: How to Scale Memorable Experiences

🌎 Timezone alignment is a game-changer when hiring globally. For companies in the US and Canada, this makes LATAM an ideal region for talent. But don’t just take our word for it—hear directly from one of our satisfied clients in this week's Customer Appreciation Spotlight 🎥✨ #GlobalTalent #LATAM #RemoteWork #ClientSuccess #HiringSolutions #TimezoneAlignment #TechTalent #Revelo

🍁 Happy Thanksgiving to all the amazing Customer Success Managers out there! 🍁 In Spain, we don't celebrate Thanksgiving, but I've always liked the tradition. Some weeks ago, I was sitting with my friend Claudia, coffee in hand, talking about how one of my goals is to celebrate Thanksgiving with an American family someday. 🙌 For now, I'm embracing the spirit of the day by reflecting on everything we've achieved together this year and giving thanks for the incredible people who make it all possible. I want to take a moment to thank: 🌟 The leaders who turn challenges into measurable results. 🌟 The team members who light up every interaction. 🌟 Those who bring calm and build strong relationships. 🌟 The detail-oriented minds who ensure we make strategic decisions. Think about: ✨ The milestones you've celebrated with your clients and colleagues this year. ✨ The meaningful feedback and words of gratitude you've received (well deserved!). ✨ The pride of knowing your work makes a difference for your clients and your team. I may not be celebrating Thanksgiving today, but I want to celebrate all of you, the incredible community of Customer Success Managers who make a difference every single day. 🧡 What are you most thankful for this year? I'm reading you! 👀👇 ▾▾▾ Enjoyed this? 'Follow' and ring the bell 🔔 for more. 🌿 Looking for CS content in Spanish? ➡️ Follow GenCS. #Thanksgiving #Grateful #Community #CSM #CustomerSuccess  #LidiaSharesSuccess

Okay. There's still 60 days until Inspire. So, no need to panic...yet. But, like getting your holiday shopping done in November, let's avoid the panic. Get your Inspire tickets today, so you can focus on what you want to learn at the event, who you want to meet, and what kind of fun you want to have. Register today: https://ow.ly/M5V930sAPg1 #AlteryxInspire #Inspire #AnalyticsForAll

Happy new month! As we step into the final quarter of the year, it's a great time to pause, reflect, and realign. The last few months may have flown by, and while some of us may feel proud of our progress, others may feel they’ve fallen short of their goals. The good news? There is still plenty of time to make meaningful strides before the year is over. As you look back on the year so far, what stands out to you? Have you taken time to celebrate your progress, or have you been focused on what you haven’t achieved? Reflection is a powerful tool. It allows us to learn from our experiences, adjust where needed, and refocus our efforts. Remember, progress isn’t always linear. Life has its ups and downs, and sometimes, goals evolve. The important thing is that you keep going. You have the power to make these final months count. Embrace the challenge and finish strong! As we kick off Customer Appreciation Week, I want to take a moment to appreciate not only our amazing customers, but also the incredible team behind the scenes — my colleagues, partners, and friends. To my team,I just want to take a moment to express my deep gratitude for everything you do. Thank you for always pushing beyond boundaries, for your dedication, and for your unwavering commitment to excellence. Your ability to consistently go the extra mile and ensure everything works out, no matter the challenges, is truly inspiring.. To our customers,the heart and soul of our business! Without you, we simply wouldn’t exist.Your support, trust, and feedback are the driving force behind everything we do. From fueling our passion to shaping our future, your role goes far beyond transactions. You give purpose to our work and drive us to make a positive impact. Here’s to celebrating each of you — the true champions of service! #CustomerServiceWeek #Teamwork #Appreciation #ShapingExperiences #NewMonth #Reflection

Okay. There's still 60 days until Inspire. So, no need to panic...yet. But, like getting your holiday shopping done in November, let's avoid the panic. Get your Inspire tickets today, so you can focus on what you want to learn at the event, who you want to meet, and what kind of fun you want to have. Register today: https://ow.ly/tMqy30sAP4E #AlteryxInspire #Inspire #AnalyticsForAll

🍎 Happy Monday! Let’s kickstart the week by celebrating National Apple Day—a reminder that even the simplest things can deliver the biggest impact. Whether it’s a fresh apple for a healthy start or an apple pie for that comfort food craving, the possibilities are endless—just like our pursuit of excellence in the QSR industry. 🏆 The Mamba Mentality is all about relentless dedication, even in the details. In QSR, that means constantly refining our processes, elevating customer experiences, and ensuring top-notch reputation management across platforms like Yelp and Google Reviews. 🍏✨ Just as apples have countless varieties and uses, our growth in the fast-paced QSR world requires agility, adaptability, and an unwavering commitment to quality. 🍽️ Whether it’s improving kitchen speed or responding swiftly to customer feedback, it’s about driving consistent success, one day at a time. Let’s make this week all about pushing limits, achieving milestones, and delivering satisfaction—one bite and one review at a time. 🍏💬 ✅How are you infusing the Mamba Mentality into your work this week? #MondayMotivation #MambaMentality #QSRExcellence #ReputationManagement #NationalAppleDay #CGlassSolutions #QSR911 #Yelp #GoogleReviews 🍎🚀

Surprising customers with something they weren’t expecting doesn’t have to be expensive. Often, it's the small gestures that make the biggest impact. 💫 Consider a simple example: a restaurant surprising a couple with a cake and candle on their anniversary. It costs a tiny fraction of the meal but creates a memorable evening. 🎂✨ However, the surprise alone isn't enough. It’s the employees who bring Radical Generosity to life. Imagine the disappointment if a server begrudgingly says, “Happy anniversary,” while placing a cake on the table. It takes genuine enthusiasm to create a positive experience that transcends the surprise. 💡🙌 Isn't it? Let's brainstorm ways to delight our customers and create memorable experiences. 🤔💬 Share your thoughts below! 👇 Follow Ali Ashraf and reshare this content.