Attention Job Seekers! 1️⃣ Legitimate job offers from TELUS Digital can be found here: jobs.telusdigital.com 2️⃣ Our recruitment team will only email from @telusdigital.com, @telusinternational.com, @telusinternational.ai addresses. ❗Be wary of any other email addresses offering you a job with TELUS Digital.❗ 3️⃣ We will never request money from candidates. 4️⃣ We will never ask for your bank information to apply for a job. ⚠️ Stay vigilant ⚠️ We encourage you to flag any fraudulent job postings with the platform on which it was published so that it can be removed.
TELUS Digital
Mga Serbisyo sa IT at Konsultasyon sa IT
Vancouver, British Columbia 612,361 tagasubaybay
Next-gen digital customer experience (CX) solutions for global and disruptive brands.
Tungkol sa amin
TELUS Digital (formerly TELUS International) designs, builds and delivers innovative solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys and enable them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS Digital’s integrated solutions and capabilities span digital strategy, innovation, consulting and design, digital transformation and IT lifecycle solutions, data annotation and intelligent automation, and omnichannel CX solutions that include content moderation, trust and safety solutions, and other managed solutions. Fueling all stages of company growth, TELUS Digital partners with brands across high growth industry verticals, including tech and games, communications and media, ecommerce and fintech, healthcare, and travel and hospitality.
- Website
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https://www.telusdigital.com
External na link para sa TELUS Digital
- Industriya
- Mga Serbisyo sa IT at Konsultasyon sa IT
- Laki ng kompanya
- 10,001+ na mga empleyado
- Headquarters
- Vancouver, British Columbia
- Uri
- Pampublikong Kompanya
- Itinatag
- 2005
- Mga Specialty
- Digital Transformation, Digital Customer Experience, Digital CX, Digital IT, Customer Experience, Customer Support, Content Moderation, Data Annotation, Contact Center, Omnichannel CX, Managed Services, Work from Home, ITO, BPO, Business Services, Intelligent Automation, Chatbots, Analytics
Mga Lokasyon
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Pangunahin
Kunin ang direksyon
510 West Georgia Street
Vancouver, British Columbia V6B 0M3, CA
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Kunin ang direksyon
2251 S. Decatur Blvd.
Las Vegas, Nevada 89102, US
Mga empleyado sa TELUS Digital
Mga update
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Only a few more weeks left to view the webinar! Watch as experts from TELUS Digital and guest, Forrester, share how AI-driven tools like agent assist can boost efficiency and elevate CX: https://lnkd.in/geeZhc7G
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CX leaders: When making the case for CX investment, are you showing your work? 📊 On our "Questions for now" podcast, Mark Raffan, founder and CEO of Negotiations Ninja, shares how to strengthen an appeal for greater customer experience investment. 🎧 Listen to the full episode: https://lnkd.in/g3v7S2H7 #CustomerExperience #CXInvestment #CXBudget
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Support for crypto customers doesn’t have to be cryptic. Leading digital asset platforms, including cryptocurrency exchanges and wallets, trust us to deliver seamless customer experiences powered by multimodal support and AI-driven automation. Get the details: https://lnkd.in/g3DvEMGu #Crypto #GenAI #CX
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Set yourself up to anticipate the needs of your customers and business with data analysis for your workforce, learning programs and customer journey. Get the details: https://lnkd.in/giJ6_Nif
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With the holiday season in full swing, brands that have invested in digital-first customer experience (CX) solutions are better poised to manage increased volumes. In his latest article for CustomerThink, our Chief Information Officer, Michael Ringman, shares valuable insights on how CX leaders can effectively navigate the holiday rush with technology. Leveraging tools like GenAI chatbots, self-service tools, voice support and asynchronous messaging can empower agents and streamline interactions, leading to great customer satisfaction. Read the article to get his full take: https://lnkd.in/gpGKbUGM #CX #GenAI #Retail
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Are you asking the right questions to elevate your CX strategy in 2025? 🤔 On the newest episode of “Questions for now,” eight of our previous guests each share questions that leaders can ask themselves to drive meaningful CX improvements. 🎧 Listen to the full episode: https://lnkd.in/gPHWS8nb #QuestionsForNow #CustomerExperience #CXLeadership
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TELUS team members are boosting their own productivity with GenAI tools — adding up to more than 500,000 hours saved to date, the equivalent of over 62,000 working days. How did we get here? It all started with TELUS Digital’s Fuel iX™. The enterprise grade generative AI engine was born from TELUS’ own experience and battle-tested by a team of thousands. It's now empowering other companies to unlock their AI potential. Check out TELUS’ Chief Insights and Analytics Officer, Jaime Tatis article in CNBC to learn more: https://lnkd.in/gHckcu99
Excited to share my latest CNBC article on TELUS' transformative AI story! In just 18 months, we've achieved what typically takes years… and learnt crucial lessons along the way: - Move fast, but move together: Our cross-departmental GenAI Board ensures agile decision-making and strategic focus. - Prioritize trust and responsible AI: We’ve proactively integrated responsible and ethical practices into the very foundation of our AI to build customer trust - Empower every team member: We’ve democratized access to everyone at TELUS and this has made all the difference, fostering a culture of innovation and experimentation. - Seamless integration is key: By embedding GenAI into existing workflows, adoption became the obvious choice. - Stay flexible with technology: Our vendor-agnostic approach allows us to leverage the best most current AI models without being tied to a single provider. But how did we get here? The article explores TELUS' bold GenAI revolution, from early adoption to the birth of Fuel iX - our cutting-edge GenAI platform now empowering other companies to unlock their AI potential. As we continue to push boundaries, one thing is clear: the time to embrace AI is now. Whether you're a startup or a Fortune 500 company, the AI era offers limitless opportunities and is here to stay.
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Telecom leaders today need to strike the right balance between meeting customer needs, streamlining operations and investing in new technologies. Those who embrace a forward-thinking approach can unlock opportunities and drive industry growth. In his Fast Company article, our Chief Product and Marketing Officer, Monty Hamilton, explores: ✅ How liquid expectations are redefining CX standards and cost to serve ✅ How using AI can help telecoms build better customer and employee experiences ✅ Why choosing a CX partner wisely is imperative to a telecom’s success Get the details: https://lnkd.in/gqA7rZVT #CX #AI
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According to Forrester, overall customer experience quality is down for the third consecutive year. Defy the drift with informed investments in your core CX competencies. Get sensible strategies for your CX dollars and cents in this guide: https://lnkd.in/gEeDcnAu
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