Xdroid

The chefs are taking a break to celebrate Christmas! 🎅 🎅 🎅 Here's a glimpse of the Holiday festivities of our amazing R&D team in Budapest. 🌟 🌟 Congrats to our team for an incredible and innovative year! 👏 👏 We are so proud of everything Xdroid has been able to achieve in 2024 and cannot wait for an even better 2025. 🚀 🚀

The next moment on our list of highlights for 2024 is this year's Global Top Ranking Performers Awards, organised by ContactCenterWorld. ⭐ Xdroid bagged the Gold in the “Best Technology Innovation Award – Vendor/Live Agent Support Solution” Category. The cherry AND the icing on the cake was that two of our partners also won in their respective categories. ✨ ✨ ⭐ Our partner in the UK, Avoira with our client Principal Insurance Limited secured a Gold for outstanding work in Quality Management, Compliance, and enhancing agent well-being in the ‘Best Improvement Award- External Consulting/Training Services’ Category. ⭐ While our partner in Spain, INTELCIA, was awarded the Gold in the “Best Contact Center Award” category. As Dácil Borges, Xdroid's Global Director of Consultancy rightly puts it, “The collective accomplishments of Xdroid and our partners at this global event highlight our unified vision and commitment to setting industry benchmarks. Being recognized at the ContactCenterWorld Awards validates our efforts to push the boundaries of customer service technology.” Looking forward to an innovative 2025 as well! 🚀

As we continue down the memory lane of 2024, we must celebrate the incredible win we shared with our newest partner in Spain, Aurantis. ⭐ Along with our partner, we won the ‘Best IT Project in Speech Analytics Project’ award at the Platinum Customer Experience Awards, organised by the Contact Center Hub on June 13, 2024, in Madrid. 🏆 The project showcased the capabilities of Xdroid’s proprietary #EarlyChurnDetectionModel, part of Xdroid BI, launched this year. This pre-configured Interaction Analytics model serves as a tool that significantly enhances #customerretention and #salesstrategies for businesses. Our technology, combined with the expertise of our partner, resulted in an award-winning project! 🙌 🙌 Congrats again to both teams for this incredible achievement! Featured in the video: Dácil Borges, Global Director of Consultancy, Xdroid and Núria Nicuesa, Director General and Co-founder at Aurantis.

2024 has been an exceptional year for Xdroid. As the year ends, it only made sense to quickly look back at our top 5 moments/achievements. ⭐ ⭐ ⭐ ⭐ ⭐ We are starting our recap with the 'Xdroid Analyst' certifications. This year, we introduced the certification process put together by Fahrettin Yilmaz, Customer Success Manager, Xdroid. The aim is to enhance our partners' and clients' knowledge about our solutions and also celebrate their achievements with the solution. We are now ending the year with not one but FIVE certified Xdroid Analysts. 🥳 Congratulations, Mark Jager from RDW, Susana Iglesias Pereira from E-voluciona by Intelcia, Thor Elias Siufi and Felipe Teixeira Sousa from V2 Consulting, and Xisco M.! It's been a pleasure working with you, and we cannot wait to see what you do next with the solutions. 🚀 🚀 🚀

A very merry Christmas call!🧑🎄Our international team is rang in the Holiday season and closed the week with a much-loved game night. 🙌🙌 This year, we tested our team with a virtual escape room and a good old game of trivia. We hope you holiday season is also off to a cheerful start. 😇 Season’s greetings from Team Xdroid! ✨✨

Is your customer support team all set for Christmas? Time to level up your customer service for the festive season and get those insights for your 2025 strategy. Here's how we think a good Interaction Analytics like that of Xdroid's might be what you need to elevate your CX for the new year: ✅ Save Time with Auto-Summarisation ✅ Understand Customer Intent with Call Categorisation and Intent Analysis ✅ Predict Customer Satisfaction with NPS Prediction ✅ Streamline Performance Monitoring with the Scorecards and KPIs ✅ Enhance Analysis with RAG (Retrieval Augmented Generation) Unlock more insights right here: https://lnkd.in/duFNjjQz

Closing out this award season with another win! Congratulations, Sabina Onwuka and the entire team of London Borough of Barking and Dagenham on winning in the 'Customer Experience' category at the Smarter Working Live Awards 2024 organised by GovNews. 🎉 In association with our partner Avoira, we deployed Xdroid's Interaction Analytics empowering our client's contact center agents to deliver exceptional service to the 200,000 citizens they serve. 👏 👏 Read the full story of our award-winning case study right here: https://lnkd.in/d5ve4YZY

The proof is in the pudding i.e. CONVERSION RATE! Our client Simplify witnessed not 3%, not 5% but a MASSIVE 8% INCREASE IN #SALESCONVERSION rates within the FIRST MONTH of implementing Xdroid's Interaction Analytics. In association with our partners in the UK Avoira, we ensured that the solution was customised and configured to help our client achieve their objectives and targets. We empowered their sales agents and helped unify their efforts for better results. Find out how right here: https://lnkd.in/gTmu9mhB

Line up your upgrades for the new year! Do not rely on outdated data and models. Xdroid IQ now equipped with RAG is an absolute game changer for Contact Centers. Turn your customer interactions into insights with additional context and thus increased accuracy. Take your quality management to the next level, transform your operations and elevate your CX for 2025 with Xdroid IQ Discover the power of Xdroid IQ today! https://lnkd.in/dtCuqHVU

A new case study, a new Xdroid Certified Analyst, a new Award, and numerous events...we have had a busy November! Head to the latest edition of Xdroid Xtras our monthly newsletter to get all the scoop. Additionally, we have five key ways to get the most out of your customer interactions for the Holiday rush and how you can use the insights for your 2025 business strategy. Don't forget to subscribe to Xdroid Xtras for more insights like this: https://lnkd.in/d5v34BKP