SESTEK

SESTEK

Yazılım Geliştirme

Sarıyer, İstanbul 22.007 takipçi

Conversational automation company with 2 decades of voice tech expertise, develops products under the brand name Knovvu

Hakkımızda

Sestek is a conversational automation company working on AI-powered solutions for customer service since 2000. Our R&D team of 100+ engineers develops conversational products built on technologies such as speech recognition (SR), natural language processing (NLP), and voice biometrics. We help digitize customer service operations of 500+ enterprise clients in 20 different countries around the globe. Sestek was acquired by Unifonic, one of the leading Communications Platform as a Service (CPaaS) providers, in 2022. OUR PRODUCTS Knovvu Virtual Agent With 100% in-house developed Speech Recognition (SR) and Natural Language Understanding (NLU) technologies, Knovvu Virtual Agent understands customer intent and responds without the need for live agents. Our market-leading speech recognition accuracy rate enables Knovvu Virtual Agent to effectively automate simple tasks, help increase self-service and decrease costs for customer service operations. Knovvu Analytics Knovvu Analytics collect 100% of customer interaction data at customer service channels and convert it into meaningful information for decision-makers. The solution provides critical insights to understand customers better and help to improve their experiences. Equipped with advanced quality management tools, Knovvu Analytics enable supervisors to objectively score and maximize agent performance with tangible feedback Knovvu Biometrics  Monitoring more than 100 unique parameters of the voice, Knovvu Biometrics can authorize callers within seconds. Being a language, accent, or content independent, it provides a seamless experience in real-time.

Web Sitesi
http://www.sestek.com
Sektör
Yazılım Geliştirme
Şirket büyüklüğü
51 - 200 çalışan
Genel Merkez
Sarıyer, İstanbul
Türü
Özel Şirket
Kuruluş
2000
Uzmanlık Alanları
Voice Biometrics, Speech Analytics, Speech Recognition, Text-to-Speech, Natural Dialog, Chatbot, Virtual Assistant, Automated Quality Management ve Agent Performance Analytics

Konum

  • Birincil

    Vadistanbul BULVAR Ayazağa Mah. Cendere Cad. 109B 1B Ofis Blok No:4

    Sarıyer, İstanbul 34396, TR

    Yol tarifi al
  • Dubai Internet City, Building Number 12, Office 207-208

    Dubai, Dubai, AE

    Yol tarifi al
  • Mustafa Kemal Mahallesi Dumlupinar Bulvari

    B Blok No:178

    Ankara, Cankaya 6880, TR

    Yol tarifi al
  • 124 City Road

    London, England EC1V 2NX, GB

    Yol tarifi al
  • 2 Park Ave 20th Floor New York NY 10016

    NEW YORK, US

    Yol tarifi al

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