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It's a new year for loyalty managers to set their wishes ✨ 🚀 Reflecting and dreaming about the performance of their Loyalty Programmes, one thing is clear: they need something effective. So, let’s hear it—what’s your Wish for loyalty this year? ☑ A better way to personalise experiences? ☑ More meaningful reward to say “thank you”? ☑ A strategy that turns customers into lifelong advocates? 🌟 What about you? Share and inspire other loyalty managers with your wishes for 2025! 🌟

✨ 2024: That is a wrap! ✨ As we say goodbye to an incredible year, 2024 is officially “last year's news” starting tomorrow. To honour the achievements, milestones and memories of this lovely year, we decided to share some of our highlight moments from an amazing 2024! 🚀 Thank you for being part of our story, and we wish everyone a joyful 2025! #NewYear #Wrapped #Loyalty #Marketing

Is your Loyalty Program truly delighting your customers? ✨ 🎁 Building an emotional connection between the brand and the customer is not the easiest thing to do. But, with the right touch-points and strategy, your Loyalty Program can foster positive emotions and lasting loyalty, by going beyond rewards and bringing real moments of joy. 𝐂𝐮𝐫𝐢𝐨𝐮𝐬 𝐚𝐛𝐨𝐮𝐭 𝐡𝐨𝐰 𝐭𝐨 𝐦𝐚𝐤𝐞 𝐢𝐭 𝐡𝐚𝐩𝐩𝐞𝐧? 🎙️  Listen to Maria Arredondo Luque, Loyalty Marketing Manager at Vodafone Ireland, insights on the power of surprise and delight in creating meaningful customer relationships 🌟 #CustomerLoyalty #CustomerExperience #MarketingStrategy #LoyaltyProgram #webinar

🎁 It is time to celebrate the spirit of togetherness 🎁 As we take a moment to rest and recharge for 2025, we want to thank our incredible team for their hard work, fun times, good energy and dedication this year ✨ 💪 Whether it’s ugly sweaters, gifts, wine, reindeer antlers, or just a festive smile, we’re embracing the joy of the season. Here’s to more moments like this in the year ahead 🌟 Happy holidays from all of us to all of you! #uglysweater #happyholidays #teamwork #newyear2025

How Landal GreenParks gathered quality opt-ins with Photo Rewards! 🌴 📸 To keep the holiday spirit alive in their customers, Landal created the Welcome Home campaign, offering customers the chance to print their favourite holiday memories for free. The campaign had three main goals:  ✅ Create a meaningful experience ✅ Enrich Landal’s database ✅ Keep the brand top of mind The result was more than 1.000 subscriptions to their database, higher engagement on emails, and lower bounce rates. Do you wanna read more? Read the full case here: https://lnkd.in/eVfVXVTs #loyalty #EmotionalMarketing #travel #personalisation

🗞️EXTRA! EXTRA! 🗞️ We were featured in De Tijd🚀 Recently, our CEO Simon Tavernier, CLMP™ shared his entrepreneurial journey in De Tijd's segment "Jong Geweld". Exciting to be part of this segment, even though internally we joked about wether Simon can still be considered Young at 40 😉 😂 Find out more about our story and one of the minds behind our company. 🇬🇧 Read the English version: https://lnkd.in/dwn8jDEZ 🇧🇪 Read the original version: https://lnkd.in/gV9UfPDc Article by: Jan De Schamphelaere Photo by: Josefien Tondeleir

Don't expect AI to magically fix what your loyalty strategy is not covering? 😱 Loyalty today is not anymore something brands can take for granted - it must be earned. Let’s look into Birthday Emails, for example. Do your customers receive a generic “Happy Birthday, you are important to us” message? Or perhaps the same random discount they’ve seen before? While well-intentioned, these approaches can fail. ✉ Instead, customers want to feel valued, they want to feel that the company really cares. How to fix, celebrate their milestones with tailored offers, building deeper emotional connection and loyalty. 💌 In the end, AI can be a powerful partner of a marketing or loyalty team, but delivering truly personalised experiences will only happen with the right strategy and meaningful rewards. 🤔 Are your loyalty programs making your customers feel truly special? #CustomerExperience #LoyaltyMarketing #Personalisation #CustomerRetention

What are the Loyalty Trends for 2025? 🚀 💡 During our recent webinar Signal or Noise: how to create lasting loyalty in telecom, we discussed with our experts the future of Loyalty in Telecom. As a result, we debated in depth trends for 2025. Our Top 5 Trends for 2025 are: 🎮 Gamification: Turning engagement into fun and interactive experiences; 🤖 Hyper-Personalisation: Delivering hyper-tailored offers and services; 🌱 Sustainability: Understanding your eco-conscious consumer values; 🤖 AI: Leveraging AI experiences to create seamless customer journeys; 🌟 Joyalty: Prioritising memorable and emotional customer experiences. Read the full article here: https://lnkd.in/gjMMqmPH What trend do you think will have the biggest impact on customer loyalty? #Loyalty #Trends #Sustainability #AI

"Ambassadors are Word of Mouth on steroids!" 💪 This quote from Thomas Lambert at the BAM Marketing Congress defines the value of connecting with your customers, building emotional loyalty, and creating a community! It is important to get away from the Traditional Loyalty actions - those transactional, uninspiring approaches - and focus on creating genuine connections with our customers. On this subject, our CEO, Simon Tavernier, CLMP™, took the stage to share inspiring client cases that demonstrate how to bring joy to loyalty programs. How does your brand foster emotional loyalty within its community? 🤔 #BrandCommunity #Loyalty #CustomerExperience #BAMMarketingCongress

How can you create lasting loyalty in telecom? 🤔 At our recent webinar, our industry experts shared insights on building engagement and long lasting loyalty in the Telecom landscape. Our key takeaways are: 🔹 Every touchpoint matters: Understand your customer journey. – Maria 🔹 Embrace innovation: AI is a tool for hyper-personalised experiences. – Mike 🔹 Delight your customers: Surprises build emotional connections. – Attila 🔹 Recognition: Memorable experiences are the foundation of loyalty. – Simon Are you acting on these areas to engage and retain your customers? Share your thoughts on what loyalty means in today’s world! 👇 #loyalty #emotionalmarketing #customerjourney #AI