Stampix’s Post

Swipe for a selection of key insights from our Loyalty in Telecom webinar last week ➡️ Below is just the tip of the full-webinar-iceberg so please feel free to drop a comment or send a message if you'd like the full hour-long recording!

🚀 Exciting Trends in Call Center AI! 🚀 Our latest report reveals that the global call center AI market is set to grow at a 26.3% CAGR over the next decade. This rapid growth highlights AI's critical role in transforming customer service. Key Insights: 🤖  Live chat features are now a staple for many companies, enhancing real-time customer interactions. 📞 Phone calls remain a powerful influence on US spending, with rising advertising spend and mobile call volumes to businesses. AI is revolutionising customer engagement. Get in touch to stay ahead and leverage this for your organisation❗ For more insights, check out the full report! 📊 #AI #MarketTrends #CustomerService #Innovation

🎯 Hyper-Personalization The CX world has been buzzing with discussions around hyper-personalization—the next evolution of customer engagement. It’s about leveraging AI and real-time data to create experiences so tailored, they feel human. Think beyond basic personalization: dynamic content, bespoke offers, and interactions designed for each customer’s unique needs. The result? Stronger emotional connections, higher loyalty, and experiences that move beyond transactional and towards being truly relational. 🌟 But with great power comes great responsibility. Transparency, ethical AI use, and respecting customer privacy are non-negotiables. How is your organization moving toward hyper-personalization while maintaining trust? Let’s discuss, share insights and generate ideas! #CustomerExperience #HyperPersonalization #AI #CustomerLoyalty #CXInnovation

In the dynamic world of customer experience, staying ahead is crucial. In 2024, hyper-personalization is key, replacing one-size-fits-all approaches. Unlike old-school personalization, which adds a name to an email, hyper-personalization digs deep into data to customize interactions at every touchpoint. It's about tailoring experiences to individual preferences and harnessing data and AI to create custom interactions. Hyper-personalization aims to make customers feel valued and engaged, driving satisfaction and loyalty. Businesses can leverage data and AI to refine their understanding of customers and deliver personalized experiences at scale, adapting in real time to meet evolving needs. Scroll the carousel to find out more. #appdevelopment #hyperpersonalization #AI #Businesses

I was delighted to join Zoom today for a webinar addressing one of the biggest questions in the #CX industry today. 'Will #AI lead to a reduction in CX agents?' It was a fantastic discussion featuring stats, case studies, and some hard hitting audience questions! You can find the great webinar and the answer to all your AI related questions in this link below! https://lnkd.in/eKR9gYmZ #CCaaS #webinar

Navigating customer support? Try multichannel! It's not just intelligent, it's indispensable. Get seamless interaction across all contact points. Result? Happy, loyal customers. 👥💡🔝 Visit Syncflair.ai and discover the magic of smart Multichannel Support! #CustomerExperience #AI #MultichannelSupport 🚀 Let's grow together! Share thoughts below. 🔽

"AI ultimately allows many of us to do more faster and achieve new heights personally and professionally.” - Ahmed Naiem, President and Chief Revenue Officer at Lily AI. From addressing the cost-of-living crisis to enhancing customer experience (#CX) investments, discover the AI-driven strategies that are setting the stage for a new era in retail in our latest report. ⭐ Access the report for FREE today to unlock:  - Insights on consumer shopping habits and AI's role in shaping them. - How retailers can use AI for personalized, efficient shopping experiences. - The impact of AI on retail strategy and consumer engagement. Access the report for free: https://bit.ly/3VxKBu8 #LilyAi #RETHINKRetail #FreeReport #ConsumerExpectationGap

Is your contact center ready to reach new levels of efficiency? Outdated technology can drain resources, reduce productivity, and make it harder to deliver top-notch customer service. With Qorden AI , you can imagine increasing your team’s efficiency up to 5X! Our AI-driven platform powers essential strategies for transformation— from real-time quality assurance to actionable conversation insights that help agents perform at their best. With Qorden AI, you can optimize call handling, identify targeted training needs, and support a well-scaled team that’s ready to deliver seamless experiences at every touchpoint. What would have the biggest impact on your contact center? Share your thoughts below on boosting efficiency and enhancing customer journeys! #AI #QualityAssurance #ConversationIntelligence #QordenAI #CustomerService #CustomerIntelligence #EfficiencyBoost #ContactCenter

Data-driven decisions are no longer optional in today’s competitive landscape. At INUA AI, customer interaction data revealed opportunities to optimize a service pipeline, boosting efficiency and client satisfaction. These insights are proof that informed decisions lead to real results. Empower your business with data-driven strategies. #DataDriven #AI #BusinessIntelligence #DecisionMaking #RealizePossibilities #INUAAI

How can businesses leverage AI to stay competitive in a rapidly evolving market? Understanding AI maturity is crucial for identifying strengths and weaknesses. By investing in AI capabilities, companies can enhance decision-making and customer engagement. In retail, AI can predict consumer trends, driving sales. Long-term, this leads to resilience and adaptability in the face of change. #AICompetitiveness #MarketTrends #BusinessGrowth https://lnkd.in/eWjqZT4n